Le Creuset

Our beloved Le Creuset casserole pan started to bubble on the bottom of the pan. We were gutted but decided to test the Le Cresuet lifetime warranty. A lovely woman named Jo exchanged a few emails, said they needed to see it, had us post it, post free! Said it could take up to 5 days for them to receive. Not 3 days later we got an email saying they received it. Within a couple hours we heard back from Jo that they were sending us a new casserole. And not a moment too soon. We love this casserole!!! Fabulous efficient service! Thank you Jo!

I have exactly the same horrible customer experience as the other upset Unilocaler here. Being ignored even the store is empty. To add on the list is that the store manager Frank even made my 5 years old girl cry because of his rude tone warning her not to touch things in the store. I know how delicate the stoneware is and is already instructed her to be careful and she WAS already only looking. I advise Unilocaler who suffered or irritated by the manager Frank should write to the company to report it. There was comment card by the cash register. The manager offered to mail it for me when I picked up that card during check out. I politely refused and told him that I prefer mailing it myself. He immediately asked me if there’s a problem!?! Hell yes, now u finally realize u r the problem! That’s y u offered to mail the comment card for me so u can discard it.

There is no denying Le Creuset is pricey, it’s made in France after all. But there’s also no denying it’s a high quality product and the lifetime (LIFETIME!) warranty says exactly that. If you are more than just a casual (short order) cook, I’m sure you’d really appreciate using the enamel coated, cast iron cookware that Le Creuset is known for.
Over the last 16+ years I’ve bought 5 different pieces from Le Creuset. Fortunately they have always been a «factory 2^nd», with prices that are 35% to 50% off. This discount make buying a little easier, LOL.
I was looking specifically for a round 9 qt Dutch (French) Oven. I found a number of them listed on fleabay, but thought I would come to this store to compare prices. As I walked in the store, the staff greeted me «Welcome to Le Creuset!» They were very friendly and more than happy to walk around the store with me, answering questions and showing me the different items I asked about.
As I said I was looking for a 9 Qt, but I happened to notice this 15.5, oval Dutch oven (Goose pot, I learned later) on the discount table. Being a close out item (discontinued color) it was 50% which made the price just $ 40 more than the round 9 Qt I was looking at. Long story short, I bought it.
But when I got it home I took it out of the box to see how it fit in my oven. Well, the rack had to go on the floor of the oven and it had to be on the diagonal in order to fit. I then set it on my stove and thought «Where the hell am I going to store this thing?» Long story short again, I returned it a couple days later and bought the round 9 Qt instead. Much better! BTW, it was $ 80 LESS than the lowest priced one I found on fleabay!
OVERALL: Parking at the Citidel can suck. The customer service in this store for me at least, was quite good, as I expect.

The store itself is fine with great products and good sale.
However the customer service is horrible especially the manager from the store. The manager is so racist his attitude and tone change once I started to speaks Chinese with my friend. Here is what happen: I took my stuffs to return and then he wouldn’t let me return it and had security escorts me of of the store.
This store provide the worst customer services ever. The staffs and the manager should be returns to training. I WILL ADVISED anyone who plan to purchase their sfuffs here think twice because the manager do give you attitude and a hard time when you returned it.
The manager is not willing to further assists you if you are just looking around. He will talk to you nicely if you take out your credit card and pay.
THIS MANAGER SHOULD BE FIRED IMMEDIATELY!

If you’re looking for discounted Dutch ovens, the prices here can’t be beat. I’ve shopped elsewhere and the discontinued colors are your best bet. Savings of up to 50% is pretty great for amazing cast iron cookware.
Now, the customer service…
I was politely greeted by the gentleman working there upon entering the store. However, after my mom spoke to me in Mandarin, we were treated differently. The lone salesperson answered my questions without making eye contact, and he told me that there’s no bargaining at the store. I had read previous reviews about race-​based remarks, but it still surprised me. I guess I just want to believe in the best in people. I told him I had no expectation of «bargaining» and continued to browse. I wouldn’t say he was nice to me, but he did answer my other questions and even directed me to other sales items.
I’m sure there are reasons that drive certain prejudices, and I don’t know anything about this guy’s experiences. I hope he understands that most people do not like to be judged based on their skin color and ethnicity. There are a billion Chinese people in this world — that’s a lot of hate to dish out. I wish him well.

these people should be sued to be racist towards Asians and profiling them!!!

Horrific customer service and very bad experience. Here’s the breakdown :
Me and my girlfriend were walking around looking at le crussete Dutch oven and choosing which oven is suitable for two people. We did indeed see two ovens to our likings. We saw the 5.5 quarts and the 7 quarts second quality. The 5.5 quarts (red) was 40% off and the 7 quarts (blue) was 50% off. We were deciding which ones to buy.
Then this happened. The manager of the store came by to help the assistant that was helping us and basically wanted us to buy the product and leave because he thinks that we were wasting their time. He was unprofessional and rude to us giving us the horrible attitude and overall having a horrendous experience overall .
When we decided to buy the 5.5 quarts Dutch oven, we wanted to switch the lid because there were scratches and the color was a bit off because of second quality product. The manager said all products are the same and function the same way, there is no need to switch off the lid. My girlfriend got irritated at his tone and attitude being unprofessional again and started retaliating back at him. after that, he stated that we were rude and she was like what the hell, you were rude to us in the first place and being unprofessional .
What I don’t understand is why we can’t switch off the lid with another one however in the end that’s what we did and the manager never talked to us again as we bought the product.
There’s a lot more to explain. I’m going to sue the company having hired these managers giving us a horrible customer experience. In a bit I’m going to complain to the company and notify anyone that is shopping here at this store Please do not go because you will not be satisfied with the experience nor the quality of the product. Pleas always make sure to check the product before buying it. Please be aware !!!

A couple tips:
I recommend you try to visit this location when you have time to look as well as checking out the website beforehand. They have a lot of color and style options. They are not pushy– go have a jamba juice and come back after you have thought about it. It’s $$$ but a quality product that has a reputation for a reason.
When I went into the store they were helping a group of gentlemen– but quickly said hello and answered my questions.
Cookery is also a bit like purse purchasing– you can see it online and think it’s a fit-​but you don’t really know until you handle it. My best friend has wanted a piece forever as she cooks a lot for her family so it felt like a win win holiday and birthday present.
The staff (Frank & Liz) were both friendly and knowledgable. An essential part of buying cookery, especially as a gift for someone else, is having a strong idea of function/​how it is to be used and for how many people. They gave recommendations on size and shape.
I had a budget– I knew I could find a deal to buy my friend something special for her kitchen. They have products reduced 25−50%.
Frank did help load my purchase into my car which was the end to a great customer service experience. Thanks.

Very bad customer service! Basically is ZERO customer service! Staff there are rude and unfriendly! Don’t recommend people go here. Product quality is best but should hire people who fit for their brand name! I was just asking a questions on of the product, they reply me with very loud voice said: Madam! YOU have buy what you look at! Crazy crazy rude tone!!!
No body offer to help me when we walking around and when you asked a question, that’s how they reply! If anybody need buy this brand, be careful with unbelievable rube staff in there!!!

I love le creuset products, and I am collecting them as habit.
I always has fantastic experience in cabazon outlet store with malini!
Last month when I discovered bear collection! I am so in love with it!
When I visit citadel Le creuset outlet, I saw them and I want to buy them. But manager start over reacting, keep saying I am reseller !? After I talked to him, he let me purchase a set of each color! But he keep saying that he want to sale people who is local and will use them!
Before I left store, I saw him treat other Asian People the same way! I wonder if all Asian are reseller to him !?
Today, I visit store again, I was trying to return my casis small cocotte which I bought last month (it was 40%off, now is 50% off.) he start yelling and embarrassing me in front of other people (lots of people!) he keep saying if I return it, he will think in am a reseller and he will report to the company!!! And he said he refuse to serve me!!! I feel so embarrassed! I just want to return!
I spend more than thousand buying those pots and I never resell them!
Without evidence, I don’t think it is right that he can treat me with horrible attitude!!! I am not going back to this store! Ever!!! And most important thing is, he think all the Asian are reseller!!!
Maybe some are, but I am not! I never resell them!!!

We got our first set of Le Creuset pots as a wedding gift from my Aunt, 28 yrs ago. Overtime they were well used and I loved them. A few got some dings, scorch marks along the way.
I called Le Creuset USA to ask about a broken lid handle and they asked did I want a replacement handle or to send the pot and lid back for review. I decided to send it and a few others back and see if their lifetime warranty would work.
Well not a month later, I got the response– 4 beautiful BRAND NEW pots.
Le Creuset you’ve got a loyal customer here and I am telling everyone I know!

I went out of my way to visit this store, this was my second time, parking was a nightmare. I get to the store, no other patrons in it, complete ghost town, though the rest of the mall was slammed. The employees more interested in conversing with each other. They did not have what I needed. The discounts were similar to many retail stores like Sur La Table. You can find the same prices at regular retail, you might have to wait a week for a sale, or internet search it. Not worth the effort unless you live where you never have the opportunity to shop Le Crueset. I get way better service from the retail Le Creuset in Arizona, no shipping charges! I’m going to stick other sources for my Le Crueset purchases. Definitely not worth the trip unless your in the hood.

The was my first time in a Le Creuset store. I was like a kid in a candy store. We walked I just to look as I have always wanted to own a piece from Le Creuset. Upon entering we were immediately greeted by Alfred. He have us our space to look around. I quickly started a pile by the registers. Alfred was on top of it all. As we looked be stated to pull my items in boxes. He pulled each one out for my Inspection without even being asked. Great customer service. My husband who doesn’t cook at all and doesn’t understand name brands like us cooks do was having a heart attack with each item I was pulling to buy. Finally my big purchase Dutch oven put him over the edge and he finally asked Alfred what was so special about these expensive pieces. Alfred assured him we were making a great investment. Thanks for the support Alfred. I work in customer service and great customer service is almost non existent now a days so I was so happy to see great service like we did tonight.!i really wish I could send this in to corp for him but they only take comment and questions. Online for the website. I just couldn’t leave with out giving Alfred an compliment. We will defiantly go back! Thanks for the experience !

I specifically came to the outlet today for a Le Creuset dutch oven. The store was empty when I walked in although there were people window shopping outside. There was an employee at the register trying to look busy but didn’t even acknowledge me when I walked in. After a few minutes of glancing around, another employee came out from the back and the 2 guys started talking — still no acknowledgment. I give it a few more minutes to see if the second employee is going to say something but they are both too busy talking to each other and I am still the ONLY customer in the store yet the 1^st guy was telling the 2^nd guy how busy they were yesterday and their sales were sooo great.
Sure, almost everything was 25% off but still with those expensive prices if I’m going to blow over $ 200 on a dutch oven you better be sure to say hello, ask if I need any help with anything or if I’m looking for something in particular.
Totally disgusted, I just walked out. I don’t mind driving to the other outlets further away for better service.

I love this outlet store! I’m from Canada and waited months for my trip to LA to come around so I could finally pick up some Le Creuset pieces (a cast iron dutch oven to be exact…). They are really expensive here, even when they go on sale, they are probably still pricier than the regular price of the same piece in the USA.
We were in a huge rush though when we got here, and the salesman was so nice and helpful!
I was able to get a 5 qt oval dutch oven for approximately 155 USD taxes in. It was not a second (the staff will help you identify what is a «second» and what is not). It was in aubergine which is not even a discontinued colour!
There were sales throughout the store, ranging from 25% off to 50% off. I did a quick walk around to see what was in stock and they do have tons of merchandise, even accessories like the mugs and what not. I also got a stoneware baker half off for $ 20. However, the stoneware is made in Thailand.
I can’t wait to come back here to stock up on more goodies.

The customer service here is very nice and friendly, as almost everyone says. The store is clean and well organized. I love everything being color coded. Hubs and I bought our first Le Creuset item here (a large round pot called the «risotto pot»). We could have bought it in a dark blue/​purple color at a big discount (35%) but we really wanted a pretty red or orange to spice up the kitchen. I mean you’re shelving out the big bucks, so you better display these things, right?! The pot is fantastic. We already knew that… it just took forever to convince ourselves that the money would be well spent. I think it was — I look forward to another purchase in about 5 years when I can convince myself again!
The minor downside is that this store can get bogged down with looky loos, making it hard to spend a lot of time perusing the items and asking questions. Do your homework before coming here.

I shop like a man usually with a very specific item in mind and if I don’t find it, I’m quickly off to the next store. I’ve bought crockery here before, oval bakeware I use for single serve cassaroles and pot pies, and they have always been so nice to me when I pop in even when I don’t buy a thing. Yesterday, I came in looking for iron egg rings, but they don’t make them.
The store has been remodeled since the last time I’ve stopped by, but the staff was still great! They suggested visiting The Kitchen Collection (where I already visited) and then Sur La Table (which was my next stop).

Frank and Liz were super-​sweet and helpful and I just scored myself a bad-*ss 5.5 quart french oven for $ 97 less than Amazon or Sur La Table. Boom.
Thank you to the employees and management for running a great store!

This is a great outlet.
They’re very knowledgeable, extremely patient with all your questions (and believe me, I had a lot).
And just as importantly (obviously), we couldn’t be happier with the quality of the product we got.
After coming here, head to Sur la Table or Williams Sonoma and compare the products, in terms of color, lid fit, and anything else you want to inspect. (And, if you’re anything me, you’ll be looking at EVERYTHING.)
If you want your «dream» Le Creuset at a great price, you’ll find it here.

On the way to the Corningware store, I stopped here to see what the hype was about Le Creuset. Wow, they have some seriously nice stuff. The store is immaculate and neatly organized. As another reviewer mentioned, it doesn’t feel like an outlet. The sales reps were very helpful, knowledgeable, and friendly.
Some discontinued colors were up to 50% off. They have regular merchandise as well as «2^nd quality» stuff. I was told that even the 2^nd quality stuff had the lifetime warranty. I think the prices are reasonable. Unfortunately, they didn’t have the color I wanted, which was Caribbean.