Ann Taylor Factory Store

I like Ann Taylor in general and have been going to their regular and outlet stores. I like their fit and design. With that said, today I had some bad experience with a sales person in this outlet store. My mom was trying on a pair of pants and we wanted a different size. A female staff working at the clearance section was making loud noise while we were there. Well she was doing her job, arranging the racks. Nothing to complain. We first had an interaction with her when we asked for help if they had one size smaller. She took a quick look and said no, which was, again, fine. Things became weird when we walked around the racks and picked up some pants to see the size. Cos of the tricky hangers we ended up placing them on top of one rack. All of sudden, I heard someone yelling from somewhere: «if you don’t want it, just put them on the rack just outside of the fitting room. You don’t have to throw them!» ??? It was the same person we talked to earlier (her name is Breanna). I tried to follow up what exactly she meant by «throwing up». She did not explain. Instead she walked into the fitting room, pointed to the rack over there and said, you have to put them here. Well the thing is we were not in the fitting room. We were looking at pants around the racks then. After a few rounds of interactions, I found her unprofessional and definitely biased. Not sure where her attitude towards me came from. But definitely super annoying when you were trying to have a relaxing afternoon shopping time with your mom. Also, if we were not to place the pants on the rack, why there is no sign. The whole thing was just weird and annoying! Be aware of such unprofessionalism if you visited this store — which just got relocated.
Another quick fact is that my mom and I were both wearing casual clothes as we just finished a little hike on eaton canyon. Not sure if being casual = not being treated professionally at this Ann Taylor store, but they definitely need to be more careful when hiring staff! Well at least the manager listened to my complaint. Hope they can do something to improve the service quality.

They have a decent selection, plenty of petite sized clothes. The staff has always been friendly and their prices are good with the sales.

My wife likes this store because she can find her size and style. They have a great selection and new items come in all the time for the frequent shopper.

I had never set foot in an Ann Taylor store before but since now I have a position that requires me to NOT wear yoga pants, I decided to go in last night to see what they offered.
It’s Wednesday night, there is NO ONE in the store but me. There is some dude folding stuff while having a loud conversation with another employee across the store. Both saw me, neither acknowledge my presence.
Then out comes another younger employee as I am trying my best to look for a size on a couple of sweaters that were folded. I am not that customer that topples everything over to get the last sweater, I try to be considerate since I was once-​upon-​a-​time the girl that folded those sweaters. Did she ask me if I needed help? Nope. Just looked at me and went back to doing whatever she came out to do.
Clearly my business wasn’t wanted (or needed) so I took my merry self and my piggy bank next door to Banana Republic. Bye Ann Taylor Factory Store. Now I know why I’ve never shopped or will ever shop there.

You can find cheaper discounts online. Ann Taylor’s online site frequently has 60% off flash sales. Plus, I don’t think that in-​store items reflect on-​line discounts, so if you can, save money by buying online ; – ).
I learned that the hard way after spending $ 100 in this store when I could have bought more stuff for the same amount of money on-​line.
The changing rooms here were somewhat dingy and didn’t smell too great.
The employees were helpful. Okay, just one… I think her name was either Susan or Sarah. Either way, I spent about two hours looking for something to match my outfit, and she was able to help me find the perfect item, this adorable black shrug that goes with almost everything I have in my closet. For that, I am extremely grateful :-).
So if you want more personalized help on picking out an outfit for work or an interview, it makes sense to come here and ask them.

Buyers be aware!
Customer satisfaction is not in their work book. You buy, great! Unfortunately, people do return unfit merchandise occasionally. To this store’s manager, «Doug». He will greet you with a big insult. In details, my wife shops at other Ann Tayler outlet stores from time to time so she tried this store out and try to return an unfit shirt with price tag on, apparently untouched. Yet, Doug not only took it to compare to other pieces still hanging on the rack and interrogate her with suspicion that the return one smells with perfume; then ask her to confirm and smell it as well. My wife disagreed; then Doug responded «Oh, the smell is so strong, U don’t smell it!». I wonder if he works for Victoria Secret store, what the results would be?
Obviously, I would grade this store even lower than 1 star, but that is the minimum I have to give.

The nicest any retail people have treated me since moving here. Made my day. Tons of great tops, good prices too!

I stopped by this store with my mom when we were at the Citadel Outlet. This is normally not a store that I come to personally, but my mom likes their clothes.
Everything was neatly displayed and they had a nice variety of clothes that all looked to be made really well. Definitely a good stop if you’re looking for colorful and more professional looking clothes for work! My mom expected there to be more of a sale going on — but everything they had was pretty much full price, with the exception of a small clearance area. So that was a little disappointing.
What made me a little frustrated was the way one employee talked to me. I had been walking around the outlet mall for about two hours and my feet were sore so I wanted to sit down while my mom shopped. I looked around and there were no chairs to be seen. So I tried my best to sit down on the floor, somewhere out of the way. I settled on a spot by the front of the store, near the mannequin displays. I wasn’t blocking any aisles or sitting on any of the merchandise, so I figured I was okay. But then an employee immediately rushed over the minute I sat down and lectured me saying, «You can’t sit there next to our displays, go sit somewhere else.» I mean, if I can’t sit there that’s fine, but I would’ve expected him to speak to me a little more politely, not in a condescending tone.
So after that, instead of buying a shirt or two, my mom and I just left.

Great selection at great prices

Great place to shop for work attire, or a few casual pieces. That’s if you can brave the Citadel Crazy Crowds on weekends. I like Ann Taylor style clothes, Ann Taylor usually has good sales anyways but this outlet store has even more on shoes, sunglasses, jewelry, accessories, and most clothes. I liked the selection, I wasn’t a fan of the crowd or the women shopping in there. My best friend tried on a blouse and it not only had a lipstick stain but a huge coffee or drool stain on the chest (it was light beige) really women?: /

While there is a decent sized Petite section, it always seems to be picked over. There was more ‘warm weather’ attire here than in other AT Factory stores.
Don’t come in the middle of a weekend day or holiday. Packed and there is always a line for the fitting room. The nice thing is that they don’t limit you on the number of items to bring in and they are (usually) helpful in getting you other sizes.

I’m used to shopping at Bloomingdale’s, so I didn’t expect the really fine service I got from the sales women there. They were super knowledgeable about what was in the store and brought it to me quickly. I left my jacket behind, and when I called an hour later, they told me they had it and will hold it for my return to get it.
Can’t beat all that!

This is one of the places I shop for work clothes; however, I’m finding that I like shopping at their Loft stores more and more or other branches of the Factory Store. Since it’s a factory store, some of the styles for pants are not the same as what you find in their other sister stores. For example, I prefer the Julie style, but this store mostly carries trouser and wide leg. This location also doesn’t always have the best selection since it’s in a popular outlet. In order to score some good finds, you’ll have to know when they get new stuff in. Prices are still high even for being a factory store, but they run sales pretty often. You can also find the discounted items in the racks in the back corner of the store.

This store is HUGE! Unfortunately, it’s still rather expensive which is a bummer. They have a huge selection of everything! Clothes, jewelery, accessories, the list goes on and on. The staff were really friendly, they even gave me a coupon for 20% off on top of the already discounted clothes. One day… when I make a lot more money I will shop here more!

Ann Taylor is my interview clothing store.
I can’t say I don’t get hives in here because it’s just so proper. I do have flashbacks of the Buffums and the type of clothing I used to play in while running through the racks.
They really do have the basics but the Ann Taylor «fit» isn’t for everyone. I’ve actually had problems with their color palette matching only other Ann Taylor items so I’m really careful before I buy reds from them. If you have something you are trying to match, bring it with you. The sales staff has always been kind about outside clothing coming in or if you need to hang out the door to see an item under natural light. The window currently (Nov. 2010) has a 40% off sales banner and some cute clothes being shown off. I guess, although proper clothing, this is another of my first stops at the Citadel because if I’m investing money in nicer clothing, investing wisely when I get there stops me from ending up at a place and investing in poor quality volume.

I have been going to this Ann Taylor Factory store for years. I am one who will start at the clearance rack then move my way around the rest of the store. I always find great deals! Great fashion and great accessories! The staff is always very cheerful and helpful. They always give me unsolicited advice and what to buy… which is nice! Highly recommend! YAY!