Pizza Hut

Mmm :/​well, I really love pizza hut but with a place like these I think everybody would get away. Rude service -«these is what we have, if you want it, buy it» and they have a little (huge) roaches problem in the place!!! :/

Well, after reading all the reviews at least I don’t feel singled out by their poor food and ridiculously bad pizza. Seriously, I am a Pizza Hut fan and this is the worst one ever.
The so-​called «manager» is a complete joke. Orders are wrong, food is cold, and I agree with the other reviewers– the facility is dirty and disgusting. I know Reunions choice are limited, but avoid this place like the plague!

The worst experience over and over. we have pizza every other friday and this week was worse than usual… my order is usually wrong and takes about 15min longer than I was told but this week. they really screwed up and were just down right rude and incompetent… the pizza took an hour to get and was completely wrong when I asked for a manager they said they didn’t have one? And I could call back later to complain. Then the kid at the counter told me it would be at least 30min if I wanted the right pizza I ordered… worst pizza hut ever

Not sure where they get their employees from but when you have to walk their employees through simple customer service and ordering techniques, time to go somewhere else.

I generally wouldn’t take the time to rate a pizza delivery place, but quite honestly I am fed up with this particular Pizza Hut.
This Pizza Hut has extremely long wait times on delivery. The past two times it was over an hour were on Bronco game days so I sort of excused them on those two. Tonight however on a Sunday night with no special events and the wait was over an hour and a half. I know I could just go pick up the pizza, but let me tell you about the last time I ordered pick up at this location… they took my order and told me it would be ready in 30 minutes. When I got there after 40 minutes it wasn’t ready, and I sat in the little lobby waiting an additional 30 minutes.
I had one other bad experience with them where I called after an hour when my pizza was supposed to be delivered in 45 minutes. They told me they forgot to make my pizza, and they were just going to issue a refund because they were closing.
I worked in the pizza delivery business to pay my way through school. The only reason pizza should take this long to deliver (especially when the store is only 2 miles from your house) is because they are waiting for other orders to send your pizza out with, or they don’t have enough employees working to handle the call load. Either way it is horrible management.
I still like Pizza Hut, but you should avoid this particular location at all costs.
Update: my pizza tonight arrived, only 25 minutes after they said it would. The pizza was room temperature, rectangular (I ordered round), and the soda was warm (about the same temp as the pizza). I just tried to call to complain, but no one will answer the phone! Wish I could give them zero stars.

Terrible service and food. Ordered pizza and wings for a shift with my crew at the firehouse. Gave clear direction and address but the driver still got lost and food took over 90 minutes. No discount was offered and food was no longer warm. The pizza was average, I usually don’t eat Pizza Hut so maybe my standards are too high, but there aren’t many options around here. On to the wings… they were cold and after eating a few we noticed the were all still red on the inside. Keep in mind I asked for crispy. I called the store to inform them, was put on hold for 15 minutes, then offered more wings. I passed. I understand Friday’s can be busy, but don’t the have Friday’s every week?

The only reason why I’m giving 3 stars is because they have good wings and their delivery is really fast. Now, their pizza is just horrible. The last few times I have ordered pizza has arrived WITHOUT cheese. Gross!!! I won’t order pizza here anymore!

Probably the best Reunion has to offer at the moment. This area is starving for a mom and pop joint. Domino’s down the road is awful. Papa Johns is all the way in Stapleton.
Your experience will vary by whether the manager is in or not. When there it is quite good — when gone, teens take over with the typical service levels.
No dine in — carry out or delivery only. Overall, meh. Lobby still appears dated and gives the vibe of dirtiness.

In my opinion, good customer service will always outweigh any and all issues when ordering food. Here’s why.
Last night we ordered some pizza and a pasta dish, and to save ourselves the delivery fee we decided to go pick it up in-​store. We got there and the young man working the front took out our order… and he realized it was totally wrong. He kept looking in the warmer for it but it wasn’t there, and immediately realized he’d made a mistake.
The young man immediately apologized and called the customer who had been in earlier and received our order by mistake, and had him return for the correct order. In the meantime, the staff remade our entire order fresh. That’s right; they didn’t think it was fair to simply «trade out» our order with another customer, so they made it fresh. Color me impressed! I was going to ask them if they’d do that since I didn’t feel comfortable eating something that had already been to someone else’s house, but no need. They were on it!
It took about 8 – 10 minutes to receive our new order, which now included free bread sticks and cheese sticks for our trouble. Awesome!
Also, the young man working the front continued to (sincerely) apologize for the mix-​up. He was on the phone with another customer while serving the guy who received our order, and didn’t follow through with opening the boxes to let the customer check the order before leaving. So the guy who got our order by mistake got his pizzas for free, as he should’ve (since that’s Pizza Hut policy — if they don’t check it before serving it to you, it’s free). There was also no yelling, no blaming or finger-​pointing, and no uncomfortable confrontations. The staff were all entirely professional and very courteous.
Overall, the fact that the young man at the front took full responsibility and was sincerely sorry about the mistake was very refreshing. No one was snobby towards us, no one made us feel like we were inconveniencing them because the order was wrong… that could’ve easily happened at another fast-​food place. Not here! The fact that they threw in some freebies and remade our order completely fresh was also a wonderful touch. Major, major kudos to the manager of this location for teaching their staff kickass customer service.

This is the worst pizza hut EVER!!! No customer service and terrible management!!! 2 hours later no pizza and big surprise here it’s not coming! We even called a hour into it our wait! If you live in reunion you are SOL when it comes to pizza or damn delivery in general! You looking to open a restaurant??? Come out here to reunion you will make a killing!!! Please Help! I’d give it no stars if I could!

Orders always on-​time and food is delicious! I order there all the time, and if there is ever an issue, they have great customer service to keep customers happy!