Enterprise Rent-A-Car

Very bad experience. Receiving unauthorized charges to my credit card after rental returned a week prior. Rental fully paid for by Geico and they claim it is unpaid taxes. Been trying to resolve and keep getting pushed off. Manager states she will resolve and call back «within the hour» but never calls. Be very wary giving your credit card to this store. Was put on hold by employee when calling when on my way by there and saw that employee helping another customer in the front lot while I was on hold. Customer service is terrible!

I have rented twice from here– very impressed– my personal car needed service the first time, the second time was an emergency breakdown. They come pick you up and help you pick a car that will suit your needs. The cars were clean, and well maintained. I asked about buying their used cars being as they are kept so well!!! They also pick up the car from my service station so I don’t have to back track. They had a nice selection, very happy!!!

This was the worst rental car experience of my life. My car got hit in front of my house. The person that hit it insurance was covering everything. My body shop (who are awesome!) recommended I rent a car from
This place.
They picked me up from the body shop and let me choose a car. I did, but that wasn’t even one of their cars! You would think the staff would know their own inventory. So they give me a choice of a matchbox tiny little car or a huge SUV. I had to take the matchbox. We declined any and all options as the insurance company was taking care of everything.
The car was fine. The service however was horrible. First they had the wrong claim number. Twice. Then they kept calling me asking when the car would be back. I told them the body shop said a week. They still called twice asking.
A week after we returned the car they call me and say that they are having trouble getting paid from insurance. Can they just
Charge my card and then I work it out with insurance to get it back? I told them absolutely not, they were under no circumstance allowed to charge my card.
Fast forward a month later I check my credit card statement and what do I see? A charge from enterprise! I called the bank immediately and disputed the charge. I also called enterprise and asked why. They said they charged me for the insurance option I checked. Only I denied it all! I took a pic of
The contract (which they have a copy of!!) and sent it to them. After a few days they reversed the charge. They either can’t read, or they try and swindle money out of unsuspecting people. My vote is the second. Stay away!!!

place was horrible exipernce people were so nasty i left with out a car