Verizon Wireless

If no star was an option that’s what this location would get. Poor poor customer service if shopping Verizon wireless in Columbus GA go to veterans Pkwy location next to bone fish grill

Asked to have a number ported to my account. The female employee said that it couldn’t be done and that I’d have to add a fourth line to port the number. Left and went to another store and they did what «couldn’t be done». Learn your job.

VERIZON WIRELESS EFFECTIVELY STOLE MY IDENTITY! I would give them zero stars if I could!!! When I set up my account with them they switched my street name with my last name (not on the contract I signed, but when they put it into their computer system that generates my bill). This wouldn’t be such a big deal, except they refuse to give me a bill with the correct name, despite the fact that they openly acknowledged their mistake!
As a result I have since been unable to get approved for credit, because when I provide my name and phone number they tell me that it does not match up.
I spoke to FIVE different Verizon representatives to try and get this changed, but they have all told me that they simply cannot generate a new statement between billing cycles (something which other companies are capable of doing, for example USAA, but for some reason verizon cannot do this). Waiting until my next bill does not work for me because the credit company only gave me 2 weeks to provide a telephone bill with my name on it in order to prove that I am who I say I am. By the time I get my new bill it will be too late.
So thanks Verizon, you have effectively stolen my identity. I worked hard to get a high credit score, but now it is meaningless because I cannot even prove I am who I say I am.
Learn from me! Stay away from this company! It’s sad, because they use to have great customer service, but now their company has gotten so big that they just don’t care about customers any more!