Tuffy Tire & Auto Service Center

While visiting family in Columbus, my car’s engine warning light came on. Not wanting to risk a long drive home with a malfunctioning car, I stopped in at Grandview Tuffy. The employees were friendly and welcoming and quickly got my car in for a diagnosis. I was expecting a big repair cost but it turned out to be a minor, easily fixable problem. Being an out-​of-​towner, these guys could have easily stuck me with an inflated invoice and not worried about seeing me again but I feel like they treated me fairly and honestly. I’ve told all my friends and family about my great experience. Very pleased!

We were traveling through Columbus and caught a flat tire on a Monday morning. We called around to different shops to see who could get us in. Tuffy was friendly and welcoming to helping us out. We managed to get there before the tire fully deflated. (Duct tape may or may not have been involved.)
Keith and team were most friendly, and when they didn’t have our tire in stock, they went and picked one up for us. We were back on the road within 2 hours, which is quite a feat given the circumstances. Prices were competitive. (We know because we replaced a different tire recently).

Great services here. I’m totally incompetent when it comes to understand anything about cars, so I turn to my dad who is to answer all my questions. So after mustering up the courage I made an appointment with turfy’ online and hoped for the best.
They called me back the next day and were so pleasant, helpful and friendly. Answered all my questions and were honest about prices and services. When I got to the place I was helped immediately and my car, along with a fresh oil change, and as done within 45 minutes. I would totally recommend this place for an oil change or any other car services like changing tires and repair of tires.
Look on the website for their specials and you can make an appointment as well!

I won’t be back to this location to get my oil changed just based off of pricing. The staff are very friendly and attentive but the cost is too high. I paid $ 90 for an oil change and new air filters and I definitely felt that price point was a little ridiculous.

I have come here twice, both times for issues with my tires. The first time anther shop had installed a new tire and the valve didn’t seat. I dropped the wheel off with them and asked them to install a new valve stem and rebalance the tire if necessary. Came back the next day to pick it up. The manager or tech or whoever did the work didn’t charge me a dime and the wheel has been fine for the last year.
Just recently I took my girlfriends wheel to get what I thought was a giant screw pulled out and patched. Again I dropped it off and came back the following day. I was pleasantly surprised to find that when they pulled the nail out, it hadn’t even punctured the tire and didn’t need a thing. Being that the screw was very close to the edge and likely wouldn’t have been patchable, they could have easily ran me for at least a patch or told me I needed a new tire. Instead the chose the honest route and again didn’t charge me a penny. Honesty and integrity are two words not often used in running these kinds of chain shops but certainly apply to this location.

Here’s the thing. This place would get five stars from me because for a car place, I’ve always felt like the workers were genuinely fair and honest and not trying to take advantage of customers with limited knowledge. But, one time, I had a disappointing, typical screwed over experience, which sucked because I really like this place.
I first came to this Tuffy from across town because I found a coupon somewhere and needed an oil change. Jim was great and got me in and out really quickly. I went back a few times and had similar positive experiences and now I live in Grandview, so I can just drop my car off and walk home. I tried going to another chain for an oil change at one point because I heard they had complimentary vacuuming and some other small things and I like my car to be tidy. But when I came to pick it up, they tried selling me a list of filters and add-​ons, and it was obnoxious and not something I wanted to deal with when I was just trying to get home. So back to Tuffy I went.
But my first time visiting since I moved to Grandview, I just needed a turn signal bulb replaced. I called and talked to the owner who said it would be around $ 15.00 with parts and labor, but didn’t have a definitive price. I took it in, met this owner, as he referred to himself, in person, and then left it there at his request, which I thought was strange since I was willing to wait and didn’t think it would take long. When I came back, Jim, whom I usually deal with, checked me out for the $ 15.00 that had been quoted on the phone, but Mr. Owner walked up behind him as I was signing and said, «What, you charged her $ 15? I was going to charge her $ 25.00.» CLEARLY implicating that he was making up a price and not going by any sort of standard. NOT COOL. I’ve had my blinkers replaced there several times and it was never over $ 16.00, bulbs cost $ 6.00 tops. The next time I went in for a headlight bulb and was quoted $ 30.00, I furiously googled prices for my car because I was paranoid and afraid they (he) was trying to jack up the price again.
On a positive note, when my check engine light had gone off and AutoZone wasn’t able to check it for free, I turned to what I thought would be my next cheapest option for diagnostics. Tuffy’s standard price is $ 100 but guess what? It took much less time than they expected so they only charged $ 50 and had to refer me to a dealer for the needed repairs. In fact, they had been the ones to originally refer me to AutoZone to save me money. It was this experience that kept me coming back after the owner blatantly clued me in on his scheme to get a few extra dollars out of me.
So yes, please go to Tuffy. They are never condescending (the worst part about car places, right?), they don’t try to push stuff you don’t need (the second worst thing about car places, right?), and they (for the most part) are friendly and helpful professionals.

Have been here twice now and both times the service was really good. After a bad experience at a dealership I was nervous about some potential issues with my car but they took care of everything at a really good price. They seemed very honest as well. Will definitely go back if/​when I have car issues.

I asked for an in-​depth inspection, and was expecting a long list of recommended repairs, but they only recommended a few fairly priced repairs. Oil change and new front brakes. They suggested tires for in the near future. Happy experience dealing with a corporate auto repair shop. I highly despise Firestone and NTB.

Definitely received a 5-​Star experience at this location!
I had a metal plate hanging loose underneath my car so I stopped by to see what it actually was and if they could do anything about it. They lifted my car and the manager showed me it was just a heat shield and said they could easily remove it. When I asked if I should get it replaced he was very honest and said it really was not a necessary part.
As they were removing the plate I asked what I owed them. He looked around a bit and said that it was fine, there would be no charge. NO CHARGE! What! I offered to buy the mechanics a drink from the DQ next door and they politely declined.
I am pretty sure I could not have gotten this level of service anywhere else showing up unannounced without an appointment. I was in and out in under 20 minutes with a repair I had been putting off far too long. I will definitely be returning to this Tuffy!

Honest and Fair for a corporate repair place. I have had horrible experiences with firestone and NTB so i was skeptical about bringing it in, but after reviews on here I thought I would give them a shot. They did not try to push me into anything and were very informative. The even gave me ride back to work since I am in the grandview area. Next time I need something at least diagnosed I will bring it here for convenience and honesty.

Awesome! Very honest!
Took my car to Tuffy in Grandview thinking I needed new brakes due to the grinding noise it was making. I was pleasantly surprised when they told me the brakes did not need to be replaced and the grinding sound was coming from the backing plate. Charged me $ 20 for labor to bend the plate back into position.
Will be back when it is time to replace the brakes.

The manager, Dick, was very polite. He was able to give me a ride to another location in Grandview and kept me up to date regarding cost and parts availability. They always have coupons available online or through Valpack and Red Plum.
I had some work done on my air conditioner, and Dick asked me to follow up with him in a couple weeks so he could check the system for leaks. In the past, he gave me a suggested order of expensive repairs, so I could spread the cost out over several visits.

A few weeks ago I was on 270 when my tire went flat. Not so great, especially since I was supposed to leave for a weekend in Cincinnati just a few hours later. Once my tire was changed, I drove straight to Tuffy. Great location since it’s only a 10 minute walk from my apartment. Tuffy got my tire replaced in just an hour. When I came to pick it up I discovered that they didn’t even have the tire in stock — they had driven to another store to get my tire. Now that is good service!

I don’t exactly know about this place. I spent a small fortune on my brakes here yet left with the feeling that the work really did need done and that they were good guys. They were honest with me about various filters, etc and whether or not they needed replaced now or in a couple thousand miles. That alone says something. Still, fair or not I haven’t been back. It is hard to trust a place when you go in to get new brake pads and spend $ 500.