Towing Solutions

This tow company is absolutely terrible. My insurance contracted them to tow my car to a mechanics. They were supposed to arrive by 10. At 11:45 I called my insurance company to get in touch with them. They said that they had to reschedule but would arrive no later than 45 minutes. At 1:30 I called them again. They said that they had cancelled the order because the driver couldn’t find the house (I live in a major street and my house number is literally humongous). But it gets better! They then said that it was my INSURANCE COMPANY who called and cancelled the order. Trying to cover themselves. I called my insurance company while having the lady at Towing Solutions wait for a moment. My insurance company said they had done no such thing and when they wished to ask further questions the lady hung up. She now is not answering for my number but answered for my partners. Absolutely ludicrous and totally unprofessional. If I could give 0 stars I would. DO NOT USE THESE PEOPLE!

Worst service
Got 4 different ETA
And finally they said if you are not satisfied cancel after 2.5 hours wait

I have roadside assistance with my insurance company and they set my tow up with Towing Solutions. They put it in at 7:30 am and it was estimated that it would come at 8:30 am. I was a little nervous when I looked at another review on Unilocal and they said they had problems with the tow coming on time. However, not only was this not an issue, but my tow truck came half an hour earlier than expected. The driver was quick and professional. He also drove my car and myself to my choice of auto repair center. Overall, I had a really good experience.

This towing company fulfilled roadside assistance through my insurance. At 8:20 pm, I was given an arrival time of 9:20pm. At 9:40 I called the tow company and they told me the truck would definitely be there in the next 10 minutes. At 10:05 I was told the driver made an unscheduled stop to fill up his gas and would be there shortly. Finally the tow truck shows up at 10:15. The driver did not apologize for being late and instead told me I should have said it was an emergency so that they would show up faster. Not the highest level of professionalism… I’ve had dealings with several other columbus based towing companies and this was the worst interaction I’ve had with any of them. I do not recommend them at all for their lack of professionalism and their failure to commit to prompt service.