Tim Hortons

Sadly, I have not been impressed with the Tim Horton’s chain of restaurants. I was thouroughly displeased to know that they were associated with the fast food chain «Burger King», and it seems as though that the service has been an utter fail.
I don’t know if its the order system that Tim Horton’s runs on, but my experience with them (as with many other friends and family) has become nauseating. Keep in mind, we have tried multiple locations (we know where they are) but we are only giving a general aspect of how this has happened frequently in different locations.
Example 1: Location: West Side of Columbus.
Today, my wife asked for a hot tea with a splash the creamer «half-​n-​half». We got a full medium sized cup of «half-​n-​half» creamer with a tea packet inside. To top it off, it was cold. Not like it matters if the order is right, but they didn’t even give a receipt.
Example 2: Location: East Side of 256 of Columbus
It was breakfast on a Sunday and we were hungry for some Tim Hortons. We ordered two hot coffees, two turkey sausage, egg white, and no cheese on whole wheat bagels. Knowing Tim Horton’s has advertised many of times in the past that this sandwich is awesome, we took the initiative to try it. We were excited to know that we got our coffee quickly, but our sandwiches came out 45 minutes later. I would gladly like to have my sandwich with my hot coffee, but kudos to the gentleman who courtesly gave us two donuts because of the wait.
Example 3: Location: Inside Columbus
A coworker of my wife ordered a grilled cheese, but Tim Horton’s gave them two pieces of bread with cheese in the middle (not grilled). That’s their story, but I laughed after hearing about it because it seemed consistent.
We’ve enjoyed Tim Horton’s back then, but it seems as though that the consistency is lacking.
Have a nice day and good luck to you to venture into their stores.

The Tim Hortons at Mount Carmel West is tucked into a corner with a Sbarro just past the hospital gift shop (from the hospital main entrance, it’s the first right and go to the end of the hall). It’s a standard Tim Hortons; as far as I can tell, the menu is complete. There’s hospital wifi (no password, just an agreement page to click) and plenty of seating. It’s enclosed in the hospital, so there’s no drive-​through.
I don’t know if it’s just because it’s Easter Sunday, but they seemed to be understaffed, with one regular employee and one who seemed to be new and in training. A Sbarro employee was over trying to help (it was still morning, so there wasn’t as much call for pizza as coffee), but of course she didn’t know where everything was, and the one experienced employee was having to stop what she was doing to help both of the others. Ultimately, in other words, it was very slow.
But they were friendly and apologetic about it, and as I said, it could be the holiday factor. Fewer people working than on a usual Sunday, more people visiting.
My tea and pretzel bagel were tasty.