Thompson Electronics Service Center

Absolute professionalism. I have sold tvs in Columbus and cincinnati for six of the last ten years and dealt with a lot of repair companies. Lon came out to my house and was beyond wonderful. Truly one of the nicest people I’ve ever met. His technical ability was second only to his demeanor. An almost instant panel swap and you would never know he was here by the mess. I write a lot of horrible reviews on a lot of companies that can’t seem to perform the simplest aspects of their jobs, so it just about warms the heart to write this one. I was a pain in the butt with scheduling, and they were all still beyond kind. For the first time since I can remember, not a single bad thing to say. Thank you guys.

I had a warranty issue with my TV, and Thompson Electronics was sent to do the repair. I was thoroughly impressed with their prompt and friendly service.
I was able to schedule a repair for the day after I called. The technician, Lon, called that morning to give me a 2-​hour window he’d be in my area, and then called 15 minutes before arriving exactly at the beginning of the 2-​hour window. I love love love when I don’t have to wait around for a repair!
Lon was quick and friendly, and explained exactly what repairs he was making. As an added bonus, he didn’t mind that our inquisitive kitten kept checking out his toolbox!
If I am ever in need of another TV repair, Thompson will be the first place that I call.

My Samsung TV had a recall on a part, so they sent Thompson out to fix it. Lon called me and told me he’d be to my house within a short time. He showed up, and was extremely corteous, and friendly. He opened up the TV, explained the problem, and fixed it in about 15 minutes.
Service like this is rare these days.