The Gardens at Polaris

I have been living here since 2012 and only planned on staying for a year before my husband and I bought a house. The staff has been very supportive and prompt with any packages we receive as well as maintenance issues that have come up. Our home buying plans were put on halt and another more affordable townhouse broke their agreement with us, so we renewed for another six months and couldn’t be happier. This place was our first home together and the employees here (especially Tristan & Crystal) and staff have made it our best apartment experience as of yet. We are sad to be leaving but wanted to let people know how clean the complex is and how they continually make updates/​renovations. (Note: We don’t own any pets or have any children.)
If something goes wrong with the move out I’ll update the review.

The Gardens at Polaris has been my home for the last two years. I moved here as a direct result of the end of a relationship with an ex. I was in a pinch and needed something fast and The Gardens was right down the road from where I had lived for the past three years. The complex appeared to be much nicer than where I had come from, but as they say, appearances can be deceiving. While my old apartment was a dump aesthetically, the office staff was easily 100 times nicer than here at the Gardens.
I have no gripes with my apartment, physically, but I have had issues with the staff. They’ve not been bad enough to outweigh the hassle of moving, but knowing what I do now I’d have probably avoided signing the initial lease.
When I first moved here, I signed the lease with the intention of having two animals — a dog and a cat. You’re charged extra rent for each animal per month, which is standard practice — most places do this. However, I ended up letting my ex keep my dog, never bringing him to the apartment. I called and asked the rental office if I could have him removed from the lease, to which they agreed. After re-​signing the appropriate documentation, he was removed and my rent was lowered the $ 25 per month that he would have cost me… or so I thought. I used to use their automatic payment system which pulled my rent directly from my checking account each month automatically without any confirmation. I never noticed that the rent did not go down, resulting in being over-​charged each month for nearly an entire year.
One day one of the office workers called me and stated that she thought I was over-​paying for rent. As it turns out, I was. Long story short, I asked for the over paid amount to be refunded — but was told no. Not liking this answer, I escalated the issue to the manager. Again, I was told not to expect a refund, as they had it in writing that I had agreed to be charged for the additional animal.
I had kept all of the papers showing otherwise where I had re-​signed the lease agreement, removing said animal. Only upon threat of consult with my lawyer did they even consider really looking into my issue, and even then they continued to drag their feet. Eventually my complaint was resolved and I was credited the $ 267.
Do yourself a favor and keep all paperwork they give you. It will come in handy. Also, I’d avoid using their website to pay your rent. Set up bill-​pay with your bank — you’ll thank me for this advice later.
In short, don’t buy in to the glamour and convenient access to I-​71 unless you’re willing to put up with the things you don’t see while they’re showing you the furnished model and smiling their best Hollywood smile. Do some research before you commit, there are a tons of reviews about this place online.