Staples the Office Superstore

This is the Staples with the worst customer service. I had to wait about 20 minutes in line, and there was hardly any other customers in there. Was not busy there at all. Also took forever to find a useful employee. The employees are in no hurry to help. They are dishonest about their sales. Is not any employee there who can answer questions. This was the last visit. Will try for better service at another Staples.

I bought a software from staples. There was no activation code and I didn’t save the receipt. They couldn’t assist me. I cant return or exchange. :(Lesson learned. Online purchase should be a better way to shop since it is easy to keep the invoice.

This location is very helpful. Team supervisor Nonnie (week day shift) understands business relations and is willing to work with small business owners in creating company accounts and helping when/​if a return is necessary.
One of the best things I like about the Olentangy store is their same day business card printing– well same day anything really (most the time it’s more affordable than vistaprint even).
Another perk is they often have 50% off manager specials on products. Once we were even able to score a «broken table» that was just missing a screw (easy to fix) for 75% off. This place helps my business!

Ive been to this store 3 times, and today I was slighted for the last time. I was looking for a felt tip marker that had a narrow point assembly to use with a template. I went over to the «Writing» section, and the had quite a few different groups, but not a «felt tip» section. I found a Sharpie that would work, but it came in a box of 12, and I couldnt find it separately.
So I the box up to the counter and one of the 3 guys doing nothing asked how he could help me. I started explaining what I needed and showing him the Sharpie and he just turned away and started talking on his radio «Sales for customer help in writing please». to which he quickly retorts «Sorry, there is no one available… did you look through the whole section?» I told him, yes and he says «All what we have is out there, we might have some other pens available online.»
I was like one of maybe three people in the entire store, really?
I left… poor customer service.

Horrible service. I went to Staples intending to utilize their copy/​print services. As I approached the counter, there was a woman in front of me working with an employee on what appeared to be a large order (banners, flyers, postcards). I was in the sightline of the employee, yet went completely ignored. No «it’ll be just a few minutes» or «someone will be with you soon.» Not even a smile of acknowledgment. What’s worse — there were four (FOUR!) other employees behind the copy/​print and they ignored me too! Two were just milling about and two were fussing with some stock in a basket. No offers to drop what they were doing to work with me. With just a little bit of acknowledgment, I would have continued waiting for some help. Instead, I walked out after waiting 10 minutes for service. I took my business to FedEx Office across the street and my order was completed by their smiling staff in about a minute and a half. If you value customer service, avoid this Staples location for copy/​print services.

Eh, they run hot and cold on getting you in and out fast, takes awile before they will open another check out.

Customer service was not good. I was trying to take advantage of a special deal (1.00 scissors). HOWEVER, I didn’t know there was a limit of one per customer on them… I purchased two scissors. Little did I know I was charged full price for the second pair (5.00). I think that it should be the cashier’s responsibility, or at least courtesy, to notify the customer.
I will be returning those $ 5.00 scissors tomorrow!
(This is not the first time this same scenario occurred… happend to me yesterday too at this staples, but today just really pissed me off, so I had to let my fellow Unilocalers know!!!)

I have searched high and low ’round these parts for a quick –n– reasonable printer when I’m in a pinch, and found a great printer (plus some) in Staples. No really…
In an hour, I received 25 prints of 9 variations, custom cut, for a little more than $ 200. No, not super cheap. But damn, were they fast! And at amazing quality.
No BS like from other printers, just, «Oh, I *see* your PDF. Want us to cut them in half. Great. We’ll have them done really soon.»
I couldn’t be more delighted and relieved from such a great no-​hassle and helpful printing service.
And of course the icing on the cake is that I can buy all my other office-​related needs right there, no hassle, and the staff is almost always overly helpful in assisting you in finding whatever it is you need.

I think as far as computers go, you’re probably better off at Micro Center, but Staples is not without its redeeming qualities. They have good desks and for very reasonable prices. That’s probably one of the main things I like to check out here. Those and the five dollar computer puzzle games.
There are definitely good deals to be had on blank DVDs and other media. As for SD cards or Micro SD cards, again, go to Micro Center.
Staples print shops are pretty great too, lots of options and good rates. It’s a good place to buy paper, but don’t tell Michael Scott or Dwight Schrute I said that.
The hours here are a bit sucky, for my taste. Hey! I get strange urges late at night, okay? Oh, and for whatever reason, the office superstore is also a great place to pick up some candy or a soda.