Smart Fix

These guys are straight up crooks. They claimed they could fix an ipod of mine but not only could they not, they destroyed it in the process making it totally un usable, and it looks like someone took a screwdriver to every aspect of the 160gb. The face plate, screen, back, and everything else is destroyed. Not only did they not offer up compensate me for it. They basically told me, tough shit the owner is out of town, deal with it. If you plan on doing business with these guys in the future, make sure you get ready to contact the Better Businessman Bureau. Because they’ll destroy your stuff and tell you, too bad, deal with it Basically thieves.

Dropped off Nexus 5 eight days ago (Saturday Aug 8^th, 2015 at 2:38pm) at their Polaris location. The guy working the booth was into his music on his Ipad and I stood in front of him for several minutes before he became cognizant of my presence.
He quoted me a pretty steep price to replace broken glass and started surfing ebay for a glass fixit kit. I opened ebay app and told him I could sent it 2^nd day to NJ and have it back guaranteed by August 17^th for $ 80. He dropped his price so I said OK but I have to have it back as its for daughter leaving for college in 10 days.
On Monday the 10^th I ordered accessories on ebay from different sellers and received all items by Thursday the 14^th but still no word from Smartfix.
I called Polaris Smartfix on Sat Aug 15^th and asked status of repair. «We don’t have the parts yet»… so I asked if they could obtain the tracking info from the ebay seller because time is short. «I’ll get it and call you back»…
I gave them 2 days to return my call to no avail so I called the main location on High St in the short north and explained my frustration. He gave me the managers phone number, I thanked him.
Called Manager at 1640 hours today and got voice mail. That was 6.5 hours ago.
Synopsis– They try to gouge you on price and are totally unresponsive to customers. Run away, run far away!
This is only second time I’ve had service of a type to prompt a Unilocal review. First was a different business that was as incredibly positive as this is negative. I will be driving to Polaris tomorrow to retrieve the phone and contest the deposit with our credit card company.
Pathetic
Update– It is now 11 days and the phone was taken off site by the «manager» who wasn’t in on the 18^th and isn’t scheduled to go back til 5PM on the 19^th. So is the manager taking data from my phone? I have zero trust in this company. Still no response. Heading to their main store this morning.

Smart Smart Smart! Fix all your iPhone problems here. The staff are very knowledgable young man. I appreciate the service and great timing. They access the issue quickly and offer an solution and fix it right on the spot. Why even go to apple when these guys are capable of putting everything for you back together. I can’t complain when the prices are super reasonable. Most people think you pay for what you get but these guys do quality repairs and are honest business folks. Take my advice and come to a well trusted repair place. Plus there coo people to chat with and even build friendship. Come as an stranger and leave an friend for life!

The service is quick and friendly and it’s the cheapest place to get your iphone fixed in town. Check them out for sure. It’s worth the treck into the mall.

I came in and needed my iPhone 5 screen fixed. The guys there were friendly and let me know how long it would be until they were finished. I was recommended to these guys and I’m pleased and will def recommend others. They quoted me exactly what I paid. They are located in a great spot in the short north. Go visit them!

Fabulous service. Bought a new/​used adroid cell phone for only $ 110 with my simple mobile service (which you can purchase through them as well). It was quick, painless, and out in no time. Friendly customer service. I think they also have a kiosk Smartifx inside the Polaris mall that stricly fixes phones. Would recommend to anyone who likes service done right.

I chose to go to this place despite seeing other cheaper places because i thought it would be more legitimate (because it has a store in short north) — unfortunately my experience has been filled with unpleasant visits to the store 3 times over a period of 2 weeks because of issues with their repair.
I originally went to get a cracked screen replaced. There are a number of negative things that should have led me to write this sooner — but i wrote it off — finally it was all too much
First and foremost. the glass screen they use is a cheap knock off — a slight bump caused it to break again within 2 weeks.
They do not honor any kind of warranty. Going back there — the guy who is the technician did not act like he cared much and went on to say it was not his problem. I had to pay a further 45 to get it repaired AGAIN. now I’ve worked as a computer tech and I know that small businesses heavily rely on customer loyalty. When someone puts his money in your business. you take care of them. i did not feel like this guy cared… he was way more interested in getting $ 45 more from me in something that took him 30 minutes to fix.
Other things:
— the first time I went there the technician returned the phone without the earpiece grill.
— after receiving the phone back the first time i noticed the screw was missing from the bottom of the phone. had to go back and get another one
— The technician originally lied to me and told me he was not the technician. so i had to leave my phone there for a 3 hours (their advertisements say they will fix the phone and return it within 45 minutes).

My Android phone screen was cracked (though the phone and touchscreen were still functional) and the staff ordered a new screen and fixed the phone. They typically service iPhones so it took a little longer (overnight instead of a few minutes or hours) and probably cost me a little more ($ 75 versus the typical $ 55 or $ 60 for iPhones) but I’m very satisfied with the end result. And that $ 75 included the part since they don’t regularly carry it. I had no other options from my service provider other than pay full price for another phone since I’m under contract for another 15 months.
The great thing which I didn’t expect is that SmartFix not only gave me a loaner phone while they fixed my phone overnight, they gave me an iPhone which was more than expected. Nice staff, honest and upfront. I’ll definitely continue to recommend them for fixing phones.