Q Nail Salon

I visited this salon for the second time today (12÷22÷15 at approx 1:30 p.m.) — even after a pretty mediocre experience the first time, we thought we’d give it a second chance. My friend and I had a terrible experience — first, the customer service is deplorable, they treat you like they’re doing you a favor and are generally pushy, rude and mean. Second, my pedicure didn’t last longer than 20 minutes and he didn’t even scrub my feet or cut my toenails and my big toenails were two totally different shapes and lengths AND there was nailpolish all over my one big toe when I get home that I still had to remove. When I explained that the toes were different shapes and lengths he tried to fix it, only made it worse and sent me home with a crooked toenail that was jagged from where he cut it down shorter. I would stay far away from this nail salon — there are far better in town with similar price points.

I went in yesterday for the first time and will NEVER go back. The guy that did my fill burned me in 1 spot and cut me in 2 others. The shape of my nails are an absolute disgrace but I wanted to get out and never look back. First he told me $ 27 for a fill but charged me $ 40. 3 nails have bubbles in the gel and 2 are so misshapen that it looks like I have abnormal growths under the gel. I’d go back for a refund or a free fix but I’m afraid of what could happen. SMH…

— THIS PLACE WILL BURN YOU AND CUT YOU UP!!! THEY SHOULD HAVE A DISCLAIMER TO SIGN BEFOREHAND!!!
Now I have been there 4 times total I kept going back because of convenience. Fool me once, right? I went enough times I feel that they could have redeemed themselves, I just do not think they are up to par with the even the mediocre nail shops. BOOOOO!
1^st time–
Long stiletto nails & a pedicure
The first time I went and Eric was the nail tech (although the second time I went there nobody knew who I was talking about.) He did an absolute horrible job, he filed the left sides of most of my nails way to angular, it looked I was sporting triangle fingernails instead of a smooth curved and up to a point stiletto. He glued my fingertips to the inside of my nails and ripped my skin on 4 fingers by sticking his razor sharp thumbnail into my finger to separate the finger from the nail. I had them painted white. He is sloppy, I had nail polish all over my fingers and he did not bother to clean it up. I couldn’t believe I paid for the slop job. My pedicure was PAINFUL i put my feet in the foot soaker and he burnt my feet he did not adjust or check the temperature. My feet were bright red for 2 days with a small blister. i asked for pink toenails and a white flower he painted these weird black and silver designs that overshadowed the pink polish.
2^nd time–
1^st Balance
It was a nice lady but she said to me where you get these done? (With her cute Vietnamese accent) I said here, she said no no… I said yes. She said who did it? I pointed next to her because there sat Eric. I said Eric did. She said who, that no eric you need new nails, charge you full set because your nails are too old. I told her I just got those as a full set 2 weeks ago she did not want to hear it. I said why do I have to pay for a full set when this is my first balance? Your nails are old and separating from the nail beds and you can get fungal infections. I said I just had a full set put on 2 weeks ago here by him, Eric. So Eric looked at me and said no you had old nails by someone else when you come here for the first time. I just gave you balance. I pulled the receipt out. So then they believed me, maybe. Anyway this nail tech I had for the 2^nd time did a fabulous job at stiletto nails beautiful job. I was very pleased except for the fact she did the same thing with the old cut with the glue ripping the crap out of my skin on my thumb (which was still healing from the 1^st time). It was about a 3 centimeter tear and she kept picking at it. It bled pretty well. So I’m thinking maybe things will turn around. But she charged me for a full set anyway but oh boy she didn’t charge me to take my nails off. How thoughtful… I saved $ 3 NOT!
3^rd time–
2^nd Balance
I went to have my nails done I was faced with ERIC again. He said you want to keep your nails like this? Since I knew from experience he could not do stiletto nails I said no cut them down and just square nails will be fine. I wanted an American flag for the 4^th of July on my ring fingers. When it was all said and done I had crooked nails filed horribly and nail polish all over my fingers AGAIN. So I thought to myself I will just ask for somebody else if I come back, (for convenience again.
4^th time
3^rd balance
I got a new nail tech I hadn’t seen this gentlemen before he was nice but he burned my fingernails with the electric files over and over again. I asked him to do a specific design he laughed at me and said no no we don’t do that you need to go to elite nails on Cleveland ave for that. I was baffled I have been getting my nails done since I have been 16 I am now 32 that is a first for me. I am now due for my balance and I WILL NOT BE RETURNING. I am not even sure if I should go to the place he recommended but we shall see. HORRIBLE NAIL SHOP

A bit pricey for the quality. $ 35 for a gel manicure that was mediocre, they were busy and I feel due to that they rushed a bit. My paint chipped less than a week after having them done. Very disappointing as this was my most expensive gel manicure and this has never happened before.

Poor customer service. Would not honor a gf.

Not a fan at all of this place. It’s dirty and my nails look horrible. Not only did the nail tech Tim totally ignore what I wanted, I have cuts on all my cuticles that hurt badly from him going to close to my skin. Let’s just say you get what you pay for. A 22 dollar balance. Too good to be true

My best friend and I go here all the time! I can’t go to any other nail shop. I travel all the way from Hilliard to here and I even came here the day before my wedding and brought my girls and husband. Everyone was very pleased with the job well done by the workers. The employees are always nice and all do a job well done. Q nail is and will always be my favorite nail place :)
Yet another wonderful visit and another great mani and pedi. I always get the deluxe pedi and a gel mani. Love it!

I always go here. Don is the best at nails. He is great! If you want a great refreshing exciting pedicure, see Mimi. She is the best! I feel so refreshed after one of her pedicures! But Don is my man. He does my nails perfectly!

Revisited today, although after my last visit, I didn’t think that I would.
Great gel manicure and pedicure today. No cuts on my fingers or air bubbles in my polish.
The person who did my nails last time and did a really bad job is still working there and a customer was saying her fingers had been cut. So at least i know it wasn’t just me.
This place is really hit or miss. When they do a terrible job, it’s really terrible. When they do an outstanding job, it’s outstanding.

I’ve gone to get lots of pedicures in my life at both very expensive and cheaper places. I visited Q Nails at Graceland looking for a relaxing pedicure and a fresh polish. What I received was just the opposite. The gentleman who did my pedicure seemed to be in a huge hurry to just get it over with. He was extremely rough in everything he did. Even when he was putting lotion on my legs it hurt. I’ve never felt so UNrelaxed and just wanted to get out of there as quickly as possible. This was done on a Wednesday afternoon when there were no other customers waiting and the other employees were just sitting around in the pedicure chairs waiting for other clients to walk in. Now I can see why the place is so empty. My friend gets manicures here and likes them and also likes the prices so she had recommended getting my pedicure here. Maybe I just had one employee that wasn’t very good at what he does. It was $ 33 for the pedicure so the only thing good about it is the price and the nice massage chairs. Other than that, a very disappointing and bad experience. I would never would recommend a friend to visit this place.

Mimi is lovely! She’s given me a gel manicure twice now and both have been durable and very pretty.
After 5 on weekdays can be busy but they do a great job of accommodating the sudden influx of 9 to 5ers. They have made a faithful customer out of me.

This salon is fantastic! Always receive great service & quality work. I take my 88yo mother here for pedicures & manicures & they are fantastic, patient, kind & helpful.

These people are great! I know so many people that go there and love it. This is how I heard about them. They are perfectionists when it comes to Gel and it seems to last much longer than other places. Their pedicures are also the best I have found in the area. They have recently remodeled, new massage chairs included! Can’t say enough!

I got the most beautiful mani/​pedi at Q Nails today. Mimi did it for me for my engagement party. Best one I’ve gotten in a long time. I’ve been going here for years and I will definitely be going back.

I have been going to Q-​Nails Graceland for 3 plus years. Anne, Don and the entire staff are super quality driven, friendly, and so much fun! I continue to recommend their services to ANYONE who wants to have beautiful hands and feet. I found the shop after I had a dreadful experience at another nail salon. That same day I walked in and told Don if you can fix the mess I had I would be here for life. By the time he was done my nails looked natural and beautiful. Thank you!!!

Very nice staff, place is clean but if I wanted to have my nails unevenly trimmed with a nail clipper (one big toe was cut lopsided and tech did not even bother to try to file it or the other big toe so that they were kind of even and close to same length, the other big toe was barely trimmed. same for other toes) and barely filed or shaped I could have saved myself 30 dollars and done it myself. I have had good pedicures here but the one before last was just OK and this one was terrible. Won’t be going back.

I went to Q Nails for the first time a week and a half ago & received a wonderful gel manicure; my nails still look great. However, I had two issues with the salon. First, I didn’t see their tools soaking in disinfectant between customers. Secondly, I have a touch of Psoriasis on a few of my finger tips, which means that they’re dry. The young lady who did my manicure tried to pluck the skin from thumb (not my cuticle) and actually drew blood. The cost was a bit much, presumably because I asked for a French Manicure. I haven’t decided whether I’ll go back or if I want to try another salon.

I came here last week to get my gel polish removed. When I opened the door, I was greeted with a heavy wall of fumes and fingernail dust. I should have turned right around and left, but I must have already been high on finger vapors. The employees all seemed a little. off. The girl didn’t soak my nails in acetone long enough, only about a minute for each hand. She then used what I think is called a cuticle pusher to try and scrape the gel off. When she was done, it felt like someone had smashed my nail beds and the scraping action actually chipped into my nail and scraped chunks of nail out. Messed up, for sure. She filed the ends some, but only the top half so I had little flaps of ragged nail bits coming from underneath.
So I’m never coming here again. Let this serve as a warning.

They are the BEST!
I have never had a better Mani, Pedi and eyebrows. Ann is my favorite! Everyone there is so nice, but I especially love to see her. I have actually had someone working on my toes and fingernails at the same time. It was rock star treatment! The best I have ever had. The price was great. too. I have had so many people comment on my nails. They always want to know where I get them done. I say the best place in Columbus… Q Nail at Graceland!

I had my nails done this weekend and got the best manicure I’ve ever had for just $ 20 (I got the Signature service with hand and arm massage). My nails look perfect and haven’t chipped/​dented yet! My complaint is that the place could be cleaner… there was nail dust all over the desk behind my wrist rest, and I get grossed out by tools that aren’t freshly cleaned, with good reason. I held my breath while the manicurist used a Dremel-​type file to remove ridges, as it kicked up TONS of dust. She was really nice, though, and held a conversation with me about what I’d done over the weekend.
Wish it were a little better in terms of cleanliness, because I’d like to go back again to have my nails done.