Max Fitness Elite

Worst cancellation process, the gym is always overcrowded… And they advertise themselves as a true 24 hour gym, yet close at 6 PM on weekends.

Just started going to Max Fitness and am impressed with the variety of classes. Love the PUSH classes. The instructors are positive and upbeat!

False advertising. Those that are stationed at Fort Benning and pay for membership at Max Fitness I have some helpful news. If you pay for a two year membership even if you pcs with orders you do not get any money back. I’m upset because this is not what is advertised and promoted when you sign up for the one and two year membership. Fortunately, I signed up for monthly membership and we only lost about $ 150 for my husband. 24 months is $ 195. Membership is not transferable. only used 6 months by the time we had to move. Also it takes 2−3weeks to process my monthly membership so I would still most likely be charged an extra month that I didn’t want to use the gym. I would not recommend this company ever as I no longer believe they have honest business policies and practices.

Basically the same as planet fitness. In town on business, I asked someone what gyms that were available here and was told that this was one of the few. They told me to avoid it but decided to give it a try. I was there for two seconds before I was asked to put on a different shirt because they don’t allow sleeveless t shirts. I looked around and its basically a planet fitness. Don’t waste your time, go somewhere else.

DO NOT JOIN unless you enjoy a corrupt membership process. Started out with the sales pitch that it is month to month, no contract, yet you sign paperwork that when you read the pages it clearly says 24 month contract. Cancellation is a major pain so you have multiple opportunities to miss dates or for them to claim they never got your letter. My wife and I were assigned separate account numbers so when I cancelled they conveniently ensured that only my account was cancelled and continued to charge her. When I canceled her and asked for a prorated return on the annual «maintenance» fee I was told that was not a proratable charge. Oh despite cancelling well before my suspense I was still charged for an extra month since the billing date was 7 days before the contract date. So in addition to the terrible customer service the gym is average at best.

DO NOT JOIN THIS GYM! DISHONEST AND CORRUPT BUSINESS!
I wish I could give this gym 0 stars. Their cancellation process is an absolute corrupt nightmare. My husband and I moved to Columbus for military purposes in October and being that Max Fitness is the only «decent» gym in the area, we signed up for gym memberships here. At the time of signing up we were assured that we could cancel at ANYTIME with Military PCS orders. Now that we have our PCS orders in hand and we need to cancel, we are being hit with $ 40 (per person) for a «maintenance fee» (even though we are cancelling), $ 50 (per person) for a cancellation fee (which we were NEVER told about), and $ 20 (per person) for the month of February (even though we will be gone before then). We are now being told that all cancellations must be submitted 30 days prior to when you need the membership cancelled by. We were told military orders cancel your membership at the time you have them in hand!
Not only are the costs associated with cancelling ridiculous and astounding, but the actual process of cancelling is like none I have ever seen before.
You can not go into the gym and have them end your memberships and pay your (absurd) dues right then and there. You will be given a cancellation form that you need to mail into the Corporate office with a copy of your orders. What kind of facility makes this the only way to cancel a membership? Not only does this delay the process but it provides no comfort in knowing that your paperwork has been received, handled, and processed. By looking at other reviews, this process does NOT work out and people are charged repeatedly over the following months and constantly given the run around. Given that we have already been given the run around in just one day of trying to cancel, I can only imagine how this will pan out for us over the next few months.
We DO NOT recommend this gym to anyone in the military or their dependents! Save yourself the headache and the hit on your wallet!

Why do people join the gym? Most will say because they want to get in better shape. Max Fitness Elite has something for just about everyone to accomplish that goal. You can find all the free weights you could want and many various machines to suit your lifting needs. Not into that? Well they also provide A LOT of group fitness classes throughout the day. Oh you just want to plug in your headphones and do cardio? Well it’s your lucky day because this gym is packed with a variety of cardio machines! There are also lots of TVs where I can watch all my Saturday and Sunday football games while I sweat like a pig.
Lastly, like most gyms, social hour is 5−7pm Mon-​Thurs. So unless you like fighting the crowds to get your lift on, avoid this time.

This gym did not honor the three day guest pass we had. When we arrived they asked if I (the guest) was a local. I am not local. I’m visiting my brother. They did not honor the guest pass and they were rude. The manager Michael was disrespectful and did not provide his last name. He’s a weak leader. No wonder this gym is rated accordingly on Unilocal

Worst company ever!!! DO NOT JOIN THIS GYM!
just very disappointed. I lived in the area and it was a nice gym. When I moved away permanently, I went thru the cancelation process. Now a year later, they have no record of my calls and my paperwork for cancelation. They said the called and sent out mail… Not so! I never got anything. Needless to say, now I find out its in collections!!! The collection company is the most rudest company I have ever encountered. The woman who called me was insulting, spoke down at me, degrading, and just plain rude. I have called the gym and they know nothing. I have call the account payables and they have not been helpful at all for their mistake.
DO NOT JOIN THIS GYM!!! I’m not the only one with this headache.

They require you to physically bring your orders in if you are military to cancel your service in house. Their website says there hours are ²⁴⁄₇ but they have limited hours of operation. They have one squat machine and a novice is usually using it for curls for an extensive period of time. Try to check out other gyms in Columbus, GA if you are serious about fitness.

This place is now a Max Fitness location. Cmon Unilocal staff get it together. This is a better gym for Columbus, a lot of classes, and decent equipment.
I’ve been going here for over a year now, and have told the staff several times the speaker system is blown and needs to be fixed. I am greeted with blank stares, and no help.
You may ask, why would I still come here if the speakers give me a headache unless I drown their horrible tinny sound out with my headphones? Well, simple, because they have no cancellation policy for their contracts.
So whether I’m here or not, I have to pay until it’s up, so I strap on my noise canceling Bose headphones, keep my mouth shut, and get my work out in.
So there you go; don’t sign up for a contract unless you don’t plan on canceling, and invest in some decent headphones, and you’ll love this gym.

Awful awful awful. the staff seems to be there to smile pretty at the men who enter the gym. The only thing that is consistent at the gym is the filthyness and poor upkeep. They can’t even seem to fill a soap dispenser in the lady’s room. When I suggested that it was out of soap (and had been for 2 days) I was told «we’re working on it.» HUH? i’ve experienced their also being out of paper towels. The class offerings is awful, and the place is filthy. When my husband told them that the men’s bathroom was gross he was told «I don’t clean bathrooms.» The owner seems to care only about one thing — more members, as if that is a sign of success. There are days where you cannot get NEAR a weight or aerobic machine. How I wish LA Fitness would take a position here in Columbus. Max sucks.

Unfortunately, I would give this facility, or what ever it is called now, no stars if possible. I enjoyed Gold’s when I joined. What I don’t enjoy is being billed long after sending five requests and sets of documents for cancellation… When I was hard sold the membership by Tracy at the actual Golds on Veterans Parkway, I was assured that, because of my possibility of relocation, I could get out of my contract at any time. When I received notification of a transfer home, I quickly posted a letter with details to Tracy. This was July of 2011. I am writing this… September 27, 2012.
Two months passed — no response. Had I not sent enough detail? I followed up «to whom it may concern» this time and included a bank statement with my Savannah address. Fast forward to February of 2012. I send a letter offer detailing my relocation… keep in mind, the gym has been rebranded during this time. The location by my home in Columbus did not even exist… So many wrongs here.
Let’s move to this summer… I call and speak to a nice enough customer service rep, a young girl. She acknowledges several irate e-​mails I’ve sent in response to their annoying and highly unprofessional (not notated by the gym at all) email blasts. She told me to fax a utility bill. I did. nothing.
So this week, I respond to another e-​mail. These e-​mails at from a woman called Cathy Phillips. To say the customer service standard is lacking is a grave understatement. She had the nerve to forward me an e-​mail response that she created to my previous e-​mail. I searched my inbox via outlook — no response had been received in the past. Fair enough, right? She listed some but not all details, trying to snake around PAST documents. Why? They don’t want to refund the money they have been stealing for over a year. RIP OFF REPORT… So I respond again. I’ve asked simply enough for what details are needed to update this account retroactively. Why? I’ve done my due dilligence. I’ve sent what they have requested numerous times… and nothing. This woman has still not responded to my request. Yet again.
I will blast every social media outlet I can find. DO NOT JOIN MAX FITNESS… I cannot imagine how horrid this would be for service members, people who are far more likely to be moved than I.
Stay away. Stay far away! These people are crooks. They lie and steal and pretend to not get what documents they have received. Why? 30 bucks a month… pathetic!

The place is really clean and there are lots of classes. The staff is also really nice and very helpful.