Jiffy Lube

We got an oil change on our way back to California. We were assisted by an employee named Dallas. He was professional and courteous. Our car was serviced in a timely manner. I would recommend this location to others.

Super fast, great service! They were awesome, they even swept out my car without waking my sleeping toddler in the backseat! Would definately reccomend for fast service at a good price. Half of what I would have paid at the dealership. Stop in you won’t regret it!

I was driving by here on my way back to work after lunch. They were outside with signs indicating there was no wait. I hardly had time to power on my computer before they were done! The manager went over everything before they did it, and he showed me the price to make sure it was what I was expecting before they did anything. They also vacuumed out the driver and passenger front areas. My experience was efficient and pleasant. Thanks guys!

Offenses: lying about a customer’s oil change history, pressuring a customer to change her mind even after the customer has turned down a service
The experience:
I took my friend’s car to this location this afternoon to get a routine oil change. After specifically requesting the basic $ 39 oil change, I was pressured to purchase synthetic oil by employee 1. After politely turning this option down, employee 1 left the office and several minutes later a mechanic (employee 2) came in to pressure me further to purchase the synthetic oil. He told me he could see that my friend had had his oil changed at Jiffy Lube since 2008, using synthetic oil every time. I asked him the date of the last time my friend got his oil changed at Jiffy Lube, and he responded, «3 months ago». He told me there was a synthetic blend option, but it is a very bad idea to use anything less then synthetic on a car that has always gotten synthetic, and I shouldn’t even think about using the basic oil. After about 5 minutes of being pressured (by TWO employees), I finally broke down thinking I’d be a poor friend if I did not go through the same oil change procedure my friend had at this location for years.
After leaving the Jiffy Lube, I spoke to my friend: it turns out he DID NOT get his oil changed there 3months ago. In fact, it has been several years since he got his oil changed at this location because he disliked the service. At least I had the sense to turn down the other five things they tried to charge me for, which would have added another $ 100 to the $ 70 oil change. My friend called them to complain and they only offered to take out the synthetic oil, replace it with the basic and re-​run my credit card. This Jiffy Lube took advantage of me and weren’t the least bit sorry, which tells me they probably do it all the time. I will be warning everyone I know to avoid them like the plague.

They do good work here and are usually pretty quick. This place gets busy on weekends, but they turn them over quickly. They do tend to push a lot of extra services, but I go in knowing that and what I want/​need. My only gripe is my car’s manual says change the oil every 7500 miles, but they insist on putting a sticker on telling me to do it every 3000 miles. Yet, they will quote my car’s manual for every other service.