IX Web Hosting

My credit card company had changed my number without my realizing it, so I ignored
renewal notices. When the charge failed, they sent one notice at 4:12 am that came in
the overnight batch. I didn’t notice it. Three days later, with no further warning,
they suspended my account. Fair enough. But while suspended for 8 hours, they threw
away all my incoming email. That is despicable. (I see another reviewer had an even worse experience with their loss of data.)
I should note that the service was reasonably adequate before this. The email filters I
built were partially ignored. Response time was often minutes (altho I think that
improved when they switched my server). I haven’t tried anyone else, but I sure hope
there’s better out there!

Very disappointing by the renewal up charge. Basically they shaft their existing clients and give discounts to newbees
The renewal rate is higher than their published rate on their website. Classic bait and switch.
Sad because I actually like their service.

As others have stated, I, too, have experienced a gradual decline in quality from IX over the years. I was a customer since 2007. Back then, you could call them any time and speak to a tech representative in Ohio whose mother tongue was American English. Support was friendly, helpful, and personalized. Prices were competitive and different hosting plans included domain registrations. Even the mass emails and update/​FYIs to customers were composed to sound like they came from the CEO and that he and the rest of the company valued your patronage.
BUT! a few years ago, phone support was moved overseas, prices skyrocketed — it’s now $ 19.95 to register a domain for a year!!! And they modified their plans so that the advertised costs are only for first-​time customers — including the free domain registrations, for the first-​year only! There was no grandfathering in of existing loyal customers; on the contrary, we got screwed. I stayed loyal to avoid the hassle of moving everything over but the straw that broke the camel’s back was the hard limit on PHP limits. I do not have a hardcore business website. It uses Wordpress, but it is not ecommerce, nor a blog. No comments. It’s like 6 pages. And I bought the Avada theme — the supposedly most-​used and most-​supported Wordpress theme out there right now, yeah? And the PHP limits with IX are too low to run it. I had to contact tech support to manually raise my PHP limits to the max, and even then, the memory limit is capped at 64M. Now to be fair, I realize that on a shared server, this is not unreasonable. But to lowball everything, for everybody, at such high hosting and domain registration prices, is shady, in my book. Also, they try to upsell you on additional services each time you log into your account!
I recently called to inquire about a refund for my pre-​purchased future years of hosting, as I am intending on canceling. After the song and dance with a call center rep, I was told that the billing department would email me in 24 hours. Then the call center rep called back to warn me that if they refund me anything, that my account will be immediately suspended. I told them no, no, no… I just wanted to inquire about what they COULD refund, but he just kept repeating himself. I demanded to speak to his supervisor, and she was very nice, but also gave me the runaround about having to move my issue to the the billing department who would email me… but offered the false hope that they could conceivably pro-​rate my unused months and refund it back to me. I did not think that would actually happen, and to be fair, she did say she had to get it approved by the billing department. But there was no accounting for my being a customer for so long, nor any attempt to keep my business. My mind was already made up to leave, but this conduct, combined with the high prices, has lead me to suspect that their business model might simply be high turnovers. When I got the email from the billing dept. they said that because I’m beyond my «90-​day Money Back Guarantee» I get no refund. Of course I am; I’ve been a customer since 2007! IX was once a friendly company with affordable service. Now they are a big scam that lowballs and upsells everything. Avoid them. There are much more affordable hosts out there with much better prices.

They just wiped out my entire business inbox. I am at a loss for words.

If I could give NO stars I would, unfortunately I have to give 1…
They have the worst customer support ever! Their staff has no idea what they are doing.
Spent a whole day trying to fix our company’s email and still today they were of no help. Blaming the problems on us and saying someone changed an email to POP3 instead of IMAP and that’s what was causing the issue. Totally ridiculous!!!
They even insulted me by askin if I was even connected to the internet… REALLY??? Do you not think that’s the first thing someone checks when emails aren’t sending or receiving??? They have lost a customer, we have issues every couple if weeks costing us time and money. It is not worth it.
FUTURE CUSTOMERS STAY AWAY!

Their web advertising says unlimited storage, I uploaded 64 gig as was SHUT OUT of my account for too much storage and was told to remove files.
Lies lies lies
Do NOT use this service

Like others here — I wish I could give 1 star. I have wasted more time and money — to end up with nothing — After repeated problems with hosting, where my website would be taken down with no notice (putting me out of business), I was sold a bill of goods about the cloud server. Lots of misinformation, the right hand didn’t know what the left hand was doing. Actually, the right hand didn’t know what the right hand was doing. The cloud server was the same garbage as the shared server, but included «rock star» technicians. In fairness, one technician actually told the truth — and how I learned that the solution to the issue we had wasn’t going to be solved by this new solution — for 4 times what I paid for the shared server space.

I was promised a refund by a person named Matt — but that was later denied by «management.» All in all, I lost thousands of dollars. And all I got was garbage.
Stay away.

terrible service. Servers are down with no ETA to fix the problem. Stay away from them.

I have been a customer of IXWebhosting for years. They slowly started increasing the price and when I finally complained they offered credits that never hit my account, instead, they charged me extra. Also, after opening a ticket to fix the pricing issue, their fix was to cancel my account bringing down the whole company email for few days. Now I call to cancel since I had it, and after 30 mins wait time, I tell the representative that I want to cancel my accounts, he puts me on hold and then hangs up. Stay away, this company is going down the toilet.

I wish I could give them NO STARS.
I’ve never used them before until last week. There was a problem with the account verification. I called 5 times! Each time was with what sounded like a TERRIBLE cell phone connection– every other word was cutting out. It was obviously being transferred to a call center overseas because every single representative had a horrible accent.
Unrecognizable accent + Terrible connection = STILL A PROBLEM WITH MY SERVICE!!!

Go elsewhere. They do not have good business practices and they scam you out of money.
We singed up with them years ago to host websites for our three businesses. We signed up for the Business Plus plan, which gives you three free domains, full hosting, etc, etc for an affordable price. Once you are a customer though, they take away benefits, slooooow to respond on customer service issues (and when they do respond, they skirt around actually helping you) and continually increase their prices right before its time for renewal, giving you no proper time to change to other companies. We have had major down time issues. When we complain, they need proof to believe you, it’s terrible. The worst part is how they tell you one thing and do another, especially with pricing and benefits. They have taken away our free domains, charging a lot for them, and they have increased our plan’s price almost 100% with absolutely no changes to services (well, worse actually), and with no warning or agreement from us. They keep your credit card on file, so they charge it. They do all this to their loyal customers, while still advertising the same «great deal» to new customers. It’s absolutely ridiculous and bad business practices. Trust me, do not waste your time with this company.

One of the sites I was looking at was hosted by them. I was curious and checked them out as a possible switch from my current long term host. They had reasonable prices.
When I called and asked technical questions that sales should know, I got a lot of babble and eventually ‘don’t know’ non-​answers. Tricky things like how much memory, how many processes can run, what is their control panel like, how many email can I set up… When I asked for them to look it up and get back to me, the sales person said just test it out if you don’t like, nothing lost. I normally don’t like that approach, but they were very pushy. I set up an account (of course not moving my real sites over) and then went to tech support to get real answers. Couple of weeks later after no answers, I asked for a refund. Hours and hours of phone and email where they admitted I never logged in to my account while waiting for tech support (he was on vacation, ‘so sorry’) they never refunded me my money. So I got to pay three times.
1) initial cost to set up site ($ 112)
2) Wasted time to ask questions to determine they were a bad fit
3) Wasted time repeated explaining I was told it was a trial, only to have a different definition of trial. Their definition is YOU pay. They might answer your questions some day.
In short, don’t trust them. They LIE!

About a month ago, IX suffered an outage that left my web servers down for five days — way beyond what is acceptable in any industry norm. They refuse to give a refund, even though they greatly exceeded their Terms of Service and their Service Level Agreement.
The problem with firms like this is that they don’t really understand best practices — their disk arrays are not backed up or mirrored, no disaster recovery plan or business continuity. But what do you expect for cheap commodity hosting? You get what you pay for. Buyer beware. If you don’t want to spend much money and your business doesn’t rely on its website as a critical part of your infrastructure, knock yourself out.
Even though I have a multi-​year subscription, I was given a signup credit by my new hosting firm, so I am just walking away. All my sites and domains are hosted elsewhere. Goodbye, IX.

From the system admins who are untrained to the customer service reps who barely speak english, this company is an absolute joke.
I’ve had a support ticket open for over a week to change one setting on my hosting plan. It’s a setting that I know I could change in 30 seconds if I was there in person as I’ve done this before. I’ve talked to 5 different representatives, 3 of whom just gave me canned answers which had nothing to do with what I wanted. The other two finally got some communication going with the admins on what needed to be done. I was contacted back and told that they had never heard of the setting I wanted changed. I may not have a degree or any certifications, but I’m pretty sure I know more than the guys running this company’s servers. I ended up sending them a screenshot of where to find the setting to change. Two days later, I haven’t heard back. Meanwhile, my site doesn’t work without this change and I’m losing money.
Definitely canceling my plan.

It used to be a great web host. I was a customer for 10 years but have now migrated the bulk of my domains elsewhere as the quality of ixwebhosting deteriorated over the years. At the moment my mail server is down and has been down for 4 full days. They estimate it being running again tomorrow. So that’s 5 days of lost opportunities and lost money. And that’s not the first time. Ixwebhosting is down way too often, and even worse they have often taken my pages down without any notification.

This company which boasts 99% uptime and ²⁴⁄₇ customer service is a JOKE. If you need reliability do not sign up here. Their servers crash often and it takes days to fix. The customer support is somone in another country who barely speaks English and will repeatedly just say, everything is fine m’am. They are clueless and not equipped with any real information to give you, even after being on hold for an hour or more.
Currently I am non day 3 of no website or email access and their site gives NO info as to when they may get around to fixing it.
This is my work and livelihood, can’t trust it any further to a bunch of flakes like IX. If you don’t care if yours works or not, go ahead and use them, it’s cheap. But if you actually need email for work, go elsewhere.

Sorry, but nothing good to say. I logged in to cancel my account, and instead they charged my card again for the next cycle and refused to refund the additional charges. To top it all off, I googled some of the rep’s names, and they’re all 20-​somethings from the Ukraine reading off their script.
… aaaandd I’m out. I’ll contact the credit card company and tell them it was a fraudulent charge, and I’m taking my business elsewhere.

I have never been more disappointed in any service provider of any service ever. Using IX Webhosting has done irreparable damage to my reputation. When someone’s site doesn’t work, the people who count on me only know that the site they depend on me for isn’t working. They don’t care about the semantics of IX webhosting. My sites are so unreliable, not because of server uptime, but because of arbitrary caps on the unlimited account. Unlimited is a gimmick for them. In a world where hard drives are dirt cheap, they limit the unlimited account at around 20GB. I have a 32GB flash drive in my pocket right now. Storage is cheap. The amount of downtime their «fair use» clause has caused me, has essentially killed webhosting for me. As for customer service, I would describe them as cold and heartless. They hung up on me when I called the first time to ask why all of my sites were down.

Of course a disclaimer is necessary. Anything written by me is my opinion and may be inaccurate.
Any rating that is more than 1 star has been written by someone at IX webhosting. If I could give 0 stars I would!
IX webhosting is severely infected by viruses and scripts. This problem caused me loss of thousands of dollars in sales.
IX continues to do nothing but take your money and run.
IX is a disgrace to the webhosting industry.
There are thousands of complaints on the internet about how terrible IX is. Check them out.
IX trys to defend themselves by creating their own positive reviews on BOGUS websites.
I was with IX for several years before they imploded into the nightmare that they are today. I would not recommend IX to anyone.
The only thing IX can do start from the ground up and rebuild their business.

IXWebhosting is awful! We have to say that our experience with them was less than acceptable. Their servers would slow way down every few days, rendering our site extremely slow and at times, even not accessible. IXWebhosting’s customer support is also quite lacking.
After we moved to another web host, our site got about twice as fast and tons more reliable. I would recommend not going with IXWebhosting.
They also refused to issue us a full refund, keeping some money for themselves. We filed a complain with the BBB as well.