Greyhound Bus Lines

Ok columbus greyhound is not great and not terrible. Its not a 5 star type of station but its isnt a terrible station either. Yes they need to clean the bathrooms better but who really wants to use them unless you really really and I mean really have to lol. Its a basic station but has some upgrades like free wall panels chargers for cell phone and free wifi. Greyhounds needs more seating in this location for sure. The station has flat screens to watch tv so thats cool. I rarely have any issues with any staff or other customers. I’ve traveled multiple times and never experienced any harm or danger nut I make sure to stay in open areas and not hang out outside or stay at the station longer then I need to. All in all a reliable means of transportation.

I traveled through this bus station last month in september, but I waited to write my review pending the official complaint I filed against them. My son and I originated out of buffalo, ny and traveled to columbus ohio for the taylor swift concert. This particular bus station caused my son and I to miss our bus, stranding both he and I for two hours. We missed the bus because of the incompetence, and rude behavior of the supervisor and his even more incompetent and rude ticket agent. My son and I went to board the bus and I was informed that I did not have the appropriate tickets. We immediately ran back to the ticket agent to give us our tickets and she just wanted to argue with me. Come to find out the buffalo station did not issue the tickets to go back to buffalo on the round trip ticket. All this rude employee had to do was look at my confirmation number and reissue the tickets. She chose to be disrespectful and rude. Both she and the supervisor refused to give me their names. The supervisor told me his last name was none of my business. I was a little irate at this point with having to miss our bus and being stranded for 2 and a half hours in that crime — ridden and nasty bus station. I stated that the ticket agent is incompetent and should not be working with customers. She evidently did not like what I said because she started throwing things (Very professional). We ended up getting our tickets and we got out of there after the long wait. There is so much more to write on this horrible ordeal, but I am sure I will run out of room. Please feel free to contact me privately for more details. By the way, the district manager called me numerous times reference this incident and I received an official apology from the bus lines. The district manager concluded after his investigation that it was the buffalo station that screwed up not his bus station. He then offered me free travel vouchers to use throughout the year. I ended the conversation and I never contacted him again. Why would I ever want to travel with them ever again? Especially if you are travelling with children do not use this mode of transportation. Between the bums, druggies, and criminals that hang in and outside the stations you are sure to be bummed consistently for money and cigarettes. I had no idea it was this bad. I have told everyone that i know locally who works with making travel arrangements for their companies to never use this company. I have also told and will tell all my clients to never use this company. One would be better off not traveling at all if this is the only option of travel.

Tickets are very expensive, clearly overpriced. The buses are always late, they will let you wait in the bus station for an hour or two without giving you any information. Sometimes it’s more than that. Everyone pretends that they don’t know what’s going on when the truth is that no one really cares.
In addition to that the seats are not always in good shape and the buses are really cold due to excessive AC.
Strongly recommend to avoid this line of bus by any means. If you can drive or find another company, you’ll be doing yourself a favor.

what could you say? we ordered a burger with the works and on first bite it was pretty good. Then you start to realize that it has more mayo than an egg salad, more salt than the Atlantic Ocean, and suddenly it’s kind of ehhhh. at least there is a bathroom here in case we get the runs, which is a strong possibility! Station itself is average, albeit probably the dirtiest we’ve seen going from NYC to Chicago. Muffins look FANTASTIC though.

This is by far the grossest greyhound station I’ve been in so far. Only gets two stars because they were pleasant about storing my luggage over a long layover (it’s $ 8 in case anyone is curious).
If you’re here early enough in the day I would suggest spending some downtime waiting for you next bus at the nearby art museum instead. They let me read in their pretty and sunny lobby for free.

What to say? Well, I had a seamless counter experience. There is a restaurant that serves the basics like burgers, cookies, coffee sandwiches, etc. at fairly reasonable prices. I can’t attest to the taste because I didn’t purchase anything. The station itself isn’t very large but there were very few of us there and I don’t know how many trips are served per day which would determine how much of an issue the size is. I saw one charging station that will only serve plugs that are like cube-​shaped or smaller and no USB ports. That bathroom? Listen, I don’t expect bathrooms to always smell like a floral garden. That’s not realistic. However, I can’t imagine what kind of microbes combined to create that horrific smell! One can only hold the nose for so long. It wasn’t too clean and there were no hooks to hang my bag. I didn’t even want to walk on those floors let alone place my bag there! It is however, located downtown and within reasonable walking distance of parks, attractions and restaurants. Also, Darryl, my Baron’s driver, was great to ride with. Please note that if you miss your scheduled time, you have to buy another ticket at full cost. That’s not the best policy imho. The station served its purpose hence the 3 stars.

Have rode with Greyhound multiple times and they are awful. Busses may or may not be on time (If it’s Baron’s busses they actually will be on time though.) customer service is non existent. Overall, a company that doesn’t care about customers or hiring caring staff whatsoever.

As usual I started my travel ²⁄₁₃ from New York to Indianapolis and I am stuck as usual in Columbus Ohio the worst greyhound bus station. There is always an excuse not to take you where you paid to go .Its ²⁄₁₄ 8pm and I should have been in Indy since 430 pm but there are no drivers and no backups can be found. if it’s not an accident then you cannot find a driver you would think by now the manager is use to this situation and find drivers that are ready to work .They have you stuck out here at there mercy. There must be emergency plans to be implemented by the higher uppers

Greyhound is a 19^th century company which does a very poor job in the 21^st. Modernization is unknown here. This company has so many complaints that customer service is limited & tough to obtain with usually long wait times. I filled out their purchase information for another passenger to travel from Columbus, Ohio to Atlanta, Ga. I placed on this form that I was not the passenger & named the passenger. she appeared at this station with photo ID (her passport) & even though the credit card payment was approved by my bank she was told she was a suspicious person because she didn’t have the credit card used for purchase (I did in Atlanta) & was denied boarding. The federal government needs to take over the controls of this national bus service which runs such a sloppy shop Or they need stronger competition (which won’t be to difficult). Its continued existence is a sore on the American public. Ron R., MD

This station is pretty nice for a bus station– plenty of seating, charging stations and a clean bathroom. I didn’t really like how slow and sparse the food options were but hey, we’re not reviewing a gourmet restaurant here, its a bus station. I had to spend a few hours during the day here and found it to be as painless as possible. I’m a new yorker at heart, so I was keeping a keen eye on my luggage, but all in all, the bus station didn’t strike me as a dangerous/​sketchy place. Simple right?

It’s been years since I’ve travelled via bus anywhere, but most recently, I’ve realized a new appreciation for MegaBus. On a recent trip to Columbus, I decided to take a quick bus trip to Akron. Since MegaBus didn’t have a route, I thought to myself, how bad could Greyhound be? It’s cheap and only a 2 hour trip, after all!
Contrary to my positive thinking, you get what you pay for. It is the gutter way to travel! Here I was on a mid-​afternoon trip on a bus that was filled to capacity. It was one of the days where temps were over a hundred degrees. It was stifling hot as we waited to pull off, and I thought to myself, surely the A/​C will kick in once we get on the road. NOT!
It was a 2 hour ride hot as the devil’s breath. The A/​C was on, but lukewarm air was blowing out. I kept imagining myself on one of those busses you see on TV in some foreign land with goats and all manner of stink in 200 degree weather. I was nervous the entire ride that myself or someone else would either pass out from heat exhaustion or an asthma attack! It was almost suffocating! As I looked around, everyone was still, greasy from sweat and drunk from the heat. No one even spoke. It actually benefitted everyone that the heat had all the toddlers comatose.
This is why I left Greyhound alone! I’m not sure if anyone said anything to the driver about it or if the bus just needs some freon. Whatever the problem, it was a
miserable bus experience, the health of the passengers was threatened, and I have no intention of riding Greyhound again. I have never been so glad to see Akron in all my life! It made more sense to just rent a car and avoid the inconvenience/​health threat. #duh
When I called to make a formal complaint, I was met with, «Oh we haven’t heard any other complaints.» Because that translates as, «Too bad, too sad for you, sucka,» I just had to Unilocal about it. If it causes someone to think twice or prevent someone from passing out from heat exhaustion or an asthma attack, my job is done. I am Team MegaBus!

This station is falling apart. There is an abandoned restaurant inside and an entire entrance that’s blocked off.
Greyhound as a whole seems to be on the decline, in a time where they should be INCREASING business due to the rapid rise of air travel costs. Unfortunately in the land of GObus, Megabus and even Skyhorsebus (for direct from cbus to NYC), among other low cost bus lines, the 500# gorilla of the room seems to be dying off.
That said, it’s really the only place to catch greyhound in Columbus.

I arrived an hour early, and after the bus arrived 20 minutes late, and people that had gotten here AFTER I did boarded, We that are standing in line get told the bus is full. No apoligy was offered, no second bus is coming, we just get to take the next one which isn’t scheduled to arrive until 4:30 am!!! It’s now 12:41 am, I’m tired, and this merits at the very least an apoligy and a partial refund or a discount on a future fare. I loathe taking the bus as it is, and the creepy people, screaming bratty kids (and parents that don’t even try to think of anyone but themselves by tuning their obnoxious children out) and callous staff don’t particularly make me want to set foot in one of these terminals again.

I must say that Greyhound needs help with their customer service! From the beginning, in New York, I wasn’t made to feel like a customer, rather like they were doing me a favour.
I boarded the bus in New York where the attendant was rather rude, the boarding gate was not indicated on the ticket, I asked the attandant whether it was gate 11 as the ticket said boarding number 11. He responded «that is not what I said» I was like «okay then, where do I go?»
On the return trip, the bus is an hour late, there was no announcements to this effect, no apologies, just get on the bus.
Now in Cleveland where we were supposed to stop for a 15 minute break which becomes a 25 minute break, there is an incident with a young lady who wanted to smoke before boarding the bus.
The lady obviously is not too proficient in English and she asks the driver if we have to get on immidiately, the driver says something rather rude to her and she stands aside. Driver then commands (not asks) her to get on the bus before hearing her reworded request to smoke. She responds with «whatever!», to his rude and pert command. Driver then says, «Ok you are done1». He gets security and gets her bags off the bus!
If Greyhound was an organisation that truly cared about its customers, it would actually try to treat its customers with respect, with courtesy and maybe even apologize when they are late.
Maybe Greyhound would even try train their employees so that they arent shouting at their customers and making their customers unwelcome.
Finally despite the advertisement of free wifi and power points, I found myself bouncing off and on the network. At certain points I just gave up. The power was unavailable for parts of the trip and certain buses that I was connected to didn’t even have any of the wifi or power facilities.
For my first bus experience in America, Greyhound is a FAIL. Maybe Megabus wants my business.

Call me crazy (many people have) but I don’t mind bus travel. So for a recent trip to Montréal, I found a good deal on Greyhound and just couldn’t pass up the opportunity.
Yes, the Columbus bus station isn’t the best, but its really not the worst either. The staff was friendly, the people waiting to board with us were friendly and talkative and once on the bus, everyone was pretty respectful of the fact that it was 11.00 at night and kept the volume down.
One of the problems with catching a bus from Columbus is that its not on any of the routes that have the new, fancy buses (with big cushy seats, outlets for your laptop and free wifi) so you’ll have to suffer with an older bus that sometimes isn’t the most comfortable in the world but it worked well on an overnight trip where I was asleep for most of the time!

Well. You can catch a bus here.
You could also probably catch a forgotten disease here. That’s true of all the Greyhound depots I’ve been to, it’s true, but the one in Columbus seems lost in some dingy corner of the early 1980s.
But wait! The restaurant here! Is… well. Skip it.
I’ve had trouble with the employees here, too. Surly, impatient, angry for no reason. I’m more worried about the people behind the desk usually than the people who look like they’ve lived in this depot for a few years.
And yet– you go to Greyhound to catch a cheap bus. Usually, you can do that here. So not all is lost.

I am so grateful that I’ve never had to personally use Greyhound to get anywhere. But I’ve had a number of friends who have had the displeasure and unfortunate timing of riding with Greyhound.
This Town Street depot is the pinnacle of a depressing farewell staging ground. The passengers are as depressed and gray as the employees. Shuffling of feet, hanging of heads, and the cry of babies fill the air. You almost expect the gnashing of teeth to be a part of the din.
Am I being over dramatic? Let’s take a recent escapade with a friend as an example of the trauma I’m talking about.
A friend had come to visit for the weekend, and she was supposed to leave on a Friday. I took her down to the Greyhound station and she asked a attendant at the desk which terminal her bus was coming in on. Feeling we had the correct information, we waited. And waited and waited. Nothing ever came to pick her up. Searching for a second opinion, we found out that she was given the incorrect terminal, and asked if we wanted to wait for the next bus which was scheduled to arrive in 3 hours. Heck no!
Day 2, Saturday. We arrive at Greyhound and this time are certain we have the correct terminal. The waiting process began anew. This time, Greyhound just forgot to send the bus to pick them up! So we waited again for a brand new bus. My friend was tired and furious, and promptly found someone to refund her the price of the ticket.
I would rather hitch a ride from strangers than be forced to use Greyhound.