Glasses not ready when promised in two weeks: then when in a week and a half later, lens’ we’re off; saw double. Caveat emptor indeed. Professional expertise it’s not.
Patrick T.
Tu valoración: 3 Columbus, OH
The personnel on the eye doctor staff are great and had no problems. The eyeglass place leaves a lot to be desired, like honesty, and competence. Was told computers are down so I couldn’t get a receipt, okay. Because computers were down it would take up to 2 hours instead of the 1. Okay. 3 Hours later still not ready. Okay was told they should be done early tomorrow morning. By noon next day still not ready. Went over 22 hours. I understand equipment failures and such, but if you tell me repeatedly different times and fail to meet them, stop giving me an estimate and tell me you will call when they are done. Useless.
Christina N.
Tu valoración: 3 Greer, SC
Good prices and nice frames are what you are gonna get. Customer service leaves something to be desired. They desperately need more staff !!!
Liz M.
Tu valoración: 4 Columbus, OH
I am still a fan of the prices, the lenses and service at Eyemart Express, but I wanted to add that after a year of use, the frames on both my glasses broke. I bought the cheapest frames they had which I would not necessarily recommend doing. Pay a little more and get a better frame. That said, when I went back, they still carried those same cheap frames and they put my lenses into new frames for the cost of the frame, $ 10 each!
Rick M.
Tu valoración: 5 Columbus, OH
I purchased glasses here several months back and over this last weekend the temple broke from the main frame. Today I walked in, showed them the glasses and they replaced the frames outright. No questions asked. I walked out about 10 minutes later with a new pair of glasses. This is how customer service works, folks. These folks have it right!
Jonathan O.
Tu valoración: 4 Columbus, OH
I’ve gotten three pairs of glasses prescribed here. I have had no problems with them, they are super fast and super affordable. I have always bought my frames elsewhere and taken them in to get them prescribed. They charge you an extra ten dollars to bring your own in. I got anti glare, anti scratch polycarbonite lenses for 105 dollars including tax. If you try to do the same at lenscrafters, the BASIC plastic lens with no protection or anti glare STARTS at $ 190 if you have your own frame. Try it out, I highly recommend them. They moved locations recently. They used to be on sawmill, now they’re by Easton.