Encore Dermatology Inc

Showed up for my appointment and they had no appointment on their books. I even have the card they gave me. Ok so everyone makes a mistake but no acceptance of responsibility or how could we be
Helpful in rescheduling at a convenient time for me or anything. Bad patient relations.

Up until a year ago, I had a facial every month. I was in town visiting family and decided to treat myself to a facial. Amy was wonderful. She gave me the best facial I’ve ever had (and I’ve had quite a few.) Amy took the time to address my concerns and to explain each product she was using. Her neck and shoulder massage was amazing. A truly relaxing experience. The room was perfectly lit and the soft music was a great touch. My skin had such a lovely glow and I’m very happy with the results. The spa itself is very clean and inviting. I also met Donna who was really friendly. Amy and Donna let me explore all the skincare and makeup products. They have a great selection of high quality products from several different lines. There’s no question that I will return for another facial, and maybe something else, the next time I’m in town!

Doesn’t listen to her patients. Is not prepared. Gets you in and out as fast as she can.

DO NOT WASTE YOUR TIME! I went for a skin check and for thirteen weeks of psoriasis treatment that was a waste of money and time. First of all, during my skin check the PA glanced at my skin for all of 30 seconds and didn’t even bother looking on my scalp (where I previously had an abnormal lesion removed). The skin check was $ 200 and she seemed rushed and unconcerned with my health/​skin. Then I began xtrac laser therapy for psoriasis (which I have successfully received at another office). The medical assistants are the ones who performed the treatment and I was appalled at their lack of knowledge of the machine and my condition. Each visit I had to tell them where we do the treatment and in what order. Why is this not in my chart?!? I tried to give them the benefit of the doubt because they are one of the only offices in my insurance network with this laser and it had been so successful in the past. Not the case this time. Also each treatment was a new technician which led to zero continuity of care. It was as if they would randomly choose spots on my scalp to laser and each time was different… therefore my psoriasis never got under control. I paid over 500 for my treatment and got nowhere. This was so incredibly disappointing. I had talked to the office manager about my concerns early on and she said she would address my concerns with the techs to be sure they were on the same page and knew how to treat psoriasis with the laser. However the next appointment the tech decided she was going to take up her issues with me and tried to argue with me about my treatment. I felt so uncomfortable each visit. They treated me as if they were annoyed I was there for my treatment. In the end, the techs should NOT be treating conditions they do not understand and cannot see. I’m so incredibly disappointed that I stuck out the treatment and had to pay that bill.
This office is only concerned with production. You will be just a number and not a cared for patient.

Absolutely horrible.
I had very mild acne that Proactive couldn’t solve, so I went here hoping they would eliminate it for good. They didn’t ask me any questions about other products I used or the history I had with acne, they simply took me back and wrote a prescription for an anti-​biotic and Adapalene gel. About a week after using this, I had SEVERE breakouts, worse than I’ve ever had. It didn’t go away after weeks (and even months) and every time I called to complain they simply told me «it takes time to work». When I finally scheduled another appointment, I told them the problems I was having and they simply proscribed a new anti-​biotic (which has also done nothing). My acne is now worse than it has ever been before, and I sincerely regret ever using Encore Dermatology’s services.

Shittest customer service hands down doctors are fine but you have to try to get there first

I came in today to talk about microdermabrasion and left with stitches in my back!
I hadn’t been to a dermatologist since before I moved to C’bus a few years ago and I knew I needed a skin check due to a family history of skin cancer (and rampant cancer in general). I chose this office in particular because they also have an on site spa. They had great Unilocal!reviews and I thought I might be able to add something helpful to someone else looking for a new derm.
The main reason I came in today was for a consultation about microderm or a peel and decided to go ahead and do a mole check since I hadn’t had one in years. I saw the PA, Kristin (She exceeded the description of her stellar complexion by other Unilocalers. It. Is. Perfect.). She had a student with her and they were super friendly and while she did the check, she talked to me about the cosmetic procedures I came in about.
The level of service was above and beyond what I expected. Everyone else mentioned how rushed they felt. I didn’t get that at all. The whole visit happened very fast but instead of it feeling rushed, it felt very efficient. After she answered all my questions she told me I had a mole she wanted to biopsy. Bim, bam, boom, it was in a jar. I barely felt a thing. She also let me know which services she could do would be covered by insurance and which wouldn’t and what they’d cost. I couldn’t be happier with the service I got from every single person I encountered. Even the front desk staff was fast and friendly. Listen, if they can make an almost 39 yr old woman feel perfectly comfortable in her underwear talking about her aging skin in front of 3 strangers, and offer a full skin cancer screening and biopsy at the same time, just think what they can do for you!

Dr. Londeree and Dr. Young are phenomenal. I trust them with my life. I see Dr. Londeree on a regular basis for skin-​checks and she is great. She is down to earth, listens, and doesn’t make me feel like a crazy person when I call every four weeks with a new mole I don’t like. A doctor is truly great when you walk away feeling like you’re not a crazy person.

My PA Kristin is great — she’s young, easy to talk to, has awesome eye lashes (they look like Latisse), and of course skin that’s about as flawless as it gets (lucky her!). Forget waiting months to see the «actual» doctor, PA’s have just the same amount of knowledge, education, and expertise and can diagnose and treat whatever problem you may have. You can easily get in within days, even same day. When you’re in the patient room, it’s the PA plus an assistant on a laptop — presumably recording what is being discussed for records purposes. My skin problem that I went in for 3 months ago has vastly improved. I also had a mole removed to be biopsied which turned out to be benign, thankfully. The procedure was painless and very quick. Still have a less than flattering scar but that’s life! They also have OTC type samples (mini face washes, lotions) at the front desk you may take at your leisure. I regret not grabbing a mini Cetaphil (for travel purposes) but next time they had mini Aveeno lotions so I made sure to snag one. I also was given samples of what I was prescribed and coupons as well (however, they have yet to be useful because my RX insurance sucks. I also recently learned RX are WAY cheaper at CVS than Giant Eagle, so if whatever you get prescribed is out of your price range, try CVS. Wish I knew this before I dropped $ 200 on a topical lotion — at least it does do its job).

I had some dry skin issues this summer so I scheduled an appointment at Encore Dermatology. Dr. Londeree was unavailable until the next week but they were able to get me in with PA Kristin on the same day.
Front desk staff was nice and professional. I didn’t have to wait very long after checking in and filling out paperwork. The nurse asked me a few questions and shortly after, Kristin came in. She was super friendly (and pretty with great skin)! She addressed all of my concerns and answered all of my questions. She moved quickly but that’s a positive for me because she was still attentive and thorough.
My favorite part was my goody bag! It had my prescriptions, coupons, information about my dry skin, and free samples. Goody bag may be the wrong word but I get easily excited about things: P and I appreciate money saving items.
Professional staff, quick but attentive service, and free samples/​coupons — overall a positive experience.

When I finally got health insurance again, I’ll admit, I was a little excited. And I had a lot of sick time saved up at work, so I decided to use it. I got a little appointment happy. I made appointments with doctors and dentists and took full advantage of my benefits. I’ve never been to a dermatologist in my life, and I haven’t really needed one. I’ve been lucky to not have any skin conditions or acne. But since I was going crazy with the appointments, Why not? I checked with my insurance and found that this place was covered by my insurance. I called the office and inquired about making an appointment. They were able to fit me in about three weeks from the day I called, which was fine since I wasn’t in any big hurry. They asked if I was a new patient, and when I told them that I was, they took my address and informed me that they would be sending me some paperwork to fill out before my appointment. I was instructed to bring the paperwork with me on the day of my appointment.
So why did I decide to see a dermatologist? Well, I spend a lot of time in the sun and I’m a redhead and I have freckles. I know I’m young, but I figured it might be a good idea to have a professional check for skin cancer, or early signs of it anyway, just in case. We natural redheads are at a much higher risk than anyone else, so I figured it might be a good idea. Plus at the time I had a few bumps on my arm that I didn’t know what it was.
So my paperwork came in the mail and I filled it out and the day came where I had my appointment. Mid-​Ohio Dermatology is just off Henderson Rd. west of 315, but it’s easy enough to find. The building isn’t shared with any other businesses that I noticed. When I went in I was surprised to find it kind of busy and cramped in there. Nurses, it seemed like, were running all over the place. I went to the front desk and gave them my paperwork. They took my insurance card and had me sign in. Then I had to sit in the waiting area. I really didn’t have to wait too long. Only about 10 minutes or so, which was fast considering they seemed so busy.
I was led by a nice female nurse down a small hallway with examination rooms lining the hall. She led me into one and asked me about the reason for my visit. I told her and she seemed a little confused — like I didn’t have a good reason to be there. As she was leaving, she told me to change into the gown that was sitting on a chair in the corner. *sigh* I hate those things.
I got undressed and sported the dreadful gown. I went ahead and sat on the examination table so my butt wasn’t exposed, and after about 10 more minutes or so, the doctor came in, followed by the nurse that had assisted me earlier. I forgot to mention that I was seeing Dr. Londeree, who turned out to be a very sweet and pretty lady. She got right to the point — asking me about the reason for my visit. I told her I wanted a once-​over for anything unusual and she proceeded to check me all over the place. She did it all very quickly, and said that everything seemed quite normal. She told me that if nothing was bleeding or looked unusual, I should be fine. She then gave me a pamphlet about skin cancer and told me that my skin tone was naturally a little darker, so I probably wasn’t at the highest risk. Then she told me that it was great that I was getting it checked out just in case since early detection is key. She applauded my attention to my health. So that made me feel a little better about my visit.
As for the bumps on my arm, she took one quick look and diagnosed them as dry skin. I told her that they itched and I didn’t know where they came from and they were only on one spot on my arm, but she stuck to her diagnosis. She gave me a sheet about caring for dry skin and told me to use lotion daily. Simple enough. Then she said goodbye, she and her nurse left, and I could get dressed and go. It was so quick! But it seemed like Dr. Londeree was very rushed. When I asked her questions, she listened and answered, but it was also like she was in a hurry to be somewhere else. She wasn’t even in the room for 5 minutes. I sort of wished I had some time to ask a few more questions, but I felt like I would have been keeping her or something. And it also seemed like she just wanted me to read the material she gave me instead of seeking answers from her.
So that was it for my visit. I went home and went crazy with the lotion on my arms, and sure enough the bumps went away several days later. And it was also nice to get some peace of mind about the health of my skin. So I’m glad that I went, but I also wonder how thorough her examination was. I feel like she could have easily missed something, but then again, she obviously knows what she’s doing. It just all happened so quickly and I didn’t feel like I got a good chance to speak with her like I wanted. Yet she was very nice and helpful. I would recommend this place to anyone needing a dermatologist, but hopefully I don’t have to go back to one again!

I had good luck here. My old dermatologist was very nice, but didn’t know much about current treatment methods for psoriasis. After he said that he couldn’t do anything more to help me, I found these guys (because they take OSU student insurance). They have a nice facility, complete with UVB light box and lasers for various treatments.
The two doctors, however, are very busy. I don’t have any complaints about them, but if you’re the kind of person who wants to sit and talk to your doctor for a while, you might be disappointed by how little «face time» you get with the doctors. That being said, my skin has been clear since a couple of months after I started as a patient here.