Courtyard Columbus West

We are having a similar experience to the reviewer Toni. The lobby and all halls are well over 80 degrees today. When I asked why I was told the air conditioner was broken and «they won’t fix it.» I heard another worker say she couldn’t help it that the hotel was designed the way it was (having a pool open to the lobby must contribute to the problem). The other unfortunate thing is there is a nice lobby with couches and TVs and a lobby bar for seating. There are two signs saying you may not bring your own food or drinks and sit there yet no bar or restaurant is open at the moment. So by the hotels rules if you want a coke before the bar is open you must sit in your room. Last night as it got later we were told we had to be quiet while sitting in the bar. Why? The hotel has quiet hours apparently because all the first floor rooms open to the lobby area. Very poorly designed. The toilet ran all night and the bathroom sink drained slowly. I will say they promptly and courteously responded to our request to address the two issues. Unfortunately the hotel repairman stated that he cannot fix the issues and is calling in a plumber. The ice machine in our floor has been broken for the last 24 hours. There is no refrigerator or microwave in the room. You may be able to rent them but I was really surprised not to have either. There is a microwave on a table in the hall. :)

This Courtyard is not the best. I’m a Marriott fan overall and I’ve stayed at and been pleased with many Courtyards. This one is not the best. The location is very suburban so it is not close to anything. The rooms are old and have issues. The temperature throughout is either freezing or headache inducingly hot, the fitness center is an odd little cage in the middle of the lobby, it’s just not everything it could be. The only thing that is great is the staff. I worked with Laura Byers on the sales staff and she took great care of our meeting needs, and Rosa at the Bistro Bar is sweet, friendly and mixes a mean spicy martini!

I want to like this hotel. I stay here annually for a convention in May. The temperature of the hotel is just miserably hot and humid every time. Every year we are told the air conditioning is broken and they will get it fixed right away. I don’t think this is the case though. I believe it is that hot because 1) the heated pool is in the middle of the atrium and is not enclosed and 2) all of the interior wall rooms have air conditioning units that exhaust hot air into the atrium. Since the lobby, restaurant, lounge, pool, office, fitness center, etc… are all in one big atrium area, the only rooms that stay cool are the individual bedrooms.
The only solution offered is fans.
Frankly, I was surprised when I read reviews on Marriott’s website and here on Unilocal and no one has mentioned this heat issue. Mid-​May in Ohio is typically about 75 degrees. The internal temperature of this hotel got over 95 degrees while we were there. Everyone at the convention was sweating. It became extremely uncomfortable to do simple things like take the stairs rather than the elevator, or sit at the bar for a drink. It would have been hazardous to try to use the fitness facilities (which remained empty the entire time). Those with asthma and other breathing problems had to skip some of the convention to find relief in their rooms.
Something seriously needs done about this problem. I will continue to stay because the staff is great and our convention will be here again next year. But it is quite tempting to tell our event organizer to find a different host hotel.
Beyond the heat problem, I’m surprised this hotel hasn’t kept up with the current trend in hospitality of offering refrigerators and microwaves in the rooms, and a complimentary hot breakfast.
Time to fix-​up and catch-​up.

I love all of the Marriott courtyards but this one is among my favorite. The bistro had wonderful staff special thanks to Russell, and the food was delicious. They have a very nice pool and wonderful open four story atrium. Further, your room balcony is actually inside. The room was very nicely appointed as always but most of all the staff was friendly and professional. Thank you to my friends at the courtyard Marriott in Columbus Ohio!!!
Dr Yolanda C Leon

Convenient location on the West side of Columbus just off the Interstate. When I have to go toward Cincy or Dayton in the morning I stay here and avoid the AM Columbus rush hour traffic. Not a lot of restaurants nearby, but plenty of choices one exit North so stop off before you check in.
Nice central atrium with interior rooms overlooking.

Rosa is fantastic! Typically the service is pretty good. The property itself is outdated and the parking lot is horrible. If it weren’t for Rosa I would likely stay elsewhere when in Columbus.

Good: Nice people, food in the café was decent, clean hotel
Not so Good: First floor rooms near the lobby have see-​thru curtains that others can see in — can’t change this. Noise from lobby throughout room at night — would recommend an upper unit (pool is indoor in the lobby). Left valuables in room and followed up 6 hours later to not be found. I knew exactly where I left them. Hotel insisted they never had this situation before, but I was more disappointed in the lack of urgency, follow up and service around helping me.
Also found it interesting they have 85 validated reviews on their website that give them a 4.5 rating, but I never received an invitation to submit a review, so I’m on Unilocal.It’s easy to game their own website and delete unwanted reviews.

I come here weekly for work out of town and Rosa is amazing. She truly takes care of you. Staff has very high structured customer service. Highly recommend.

No, stay elsewhere. Our room was free (on points) and we overpaid! I didn’t Unilocal before making reservations as I typically stay at Marriott properties. The wife called the day of to see if we could have an early check in. If Mohamed (his actual name, just so someone doesn’t think I’m being insensitive) had been polite, it would not have been an issue, but he was rude and short. As it turned out, we didn’t need it, so this was not a problem. The wife went to check in while I was in a meeting. When she and the boys got into the lobby, there was another family registering, so they waited. Instead of checking my wife in next, he took a phone call for almost five minutes! This put her in even more of a mood.
We had to ask for more towels as there were only two in the room. The room was clean, with typical Courtyard décor, but it still had an «older» feel to it. The rooms all have regular doors and glass patio doors which open to the interior of the hotel which has the open pool in it. You will smell the chlorine as soon as you walk inside the building. This makes the lobby loud and very echoey.
Do no stay here on weekends. The place was overrun by baseball teams. Mohamed told my wife on check in, that it is very common to have sports teams here on weekends These families were not polite. Towels left all over the pool area for housekeeping to pick up. The kids in the pool were not supervised. One family (possibly not baseball) had an infant in the pool sans diaper! The parents sat in the lobby or outside rooms or on the exterior patio drinking beer while their children roamed (read, ran screaming) through the hotel until 11:30pm. They had baseball uniforms and other clothes draped over the interior balcony. Then the door slamming started at 5:15am. The hotel was full of inconsiderate people and management did nothing!
I’m a Platinum member of the Marriott Rewards program, have stayed hundreds of nights at Marriott properties over the years, but I have never stayed on a Mariott property where the management let this behavior continue. And I will never stay at this Courtyard again!

Lobby was nice and room was spacious. The biggest issue with the room is the air is a wall unit that doesn’t have an auto shut off at a specific temp. You have to set it to a temp and just let the fan run.
They do have a gym and pool. The gym has some basic dumbbells and cardio equipment. It was roomy enough however it has an open top that opens up into some of the lobby area. Wasn’t sure if that is a plus or minus.
The location wasn’t the nicest part of Columbus but it was very conveniently located to my client site so it worked for me.

Although it looks nice, this is without a doubt the noisiest hotel I’ve ever stayed in. The rooms are oriented around an indoor pool in the center of the courtyard, which is surrounded by a parabolic-​shaped wall that radiates the sound toward the rooms. It’s literally designed to be noisy. Even the hallways aren’t safe, since kids run up and down going to the pool. While we were here, we shared the space with a young boys hockey team, the members of which ran screaming thru the halls past 1am. Sure, the beds are comfortable, but what’s the point? You can’t sleep anyway. The meager cold breakfast bar was easily outclassed by the average Hampton Inn. I couldn’t wait to leave, and I won’t be back.

Nice property; always friendly. Convenient location.

Don’t stay at this hotel. Your car it at risk if you park your car in the parking lot. We were one on 22 vehicles that were broken into overnight. This is apparently not the first time this has happened at this location. The hotel claimed no responsibility and would not offer even a simple goodwill gesture in order to do the right thing. Management and employees handled the situation very, very poorly. Customer service? You wont find any at this place.

Seems to be a nice place, probably the nicest in the West Belt area. Its near my work so we have guests stay here and occasionally do conferences here. Lots of parking, clean common areas and a nice bar. I can tell you in the winter they keep the lots clear. Now why do our guests come to Columbus in the winter anyway?

My fiancé (now husband) and I almost booked our wedding reception at this place a year ago. We liked it, but when you walked in the door to the place, the smell of chlorene hit you right in the face. At that time they had a banquet manager by the name of Diane, but had left since then. She was great and answered alot of our questions. The place looked nice and there was enough room for our guests. Its nice how the place has improved since being a Holiday Inn years ago.

Got a great deal on some rooms for this place. Nice staff, break was good, and the rooms were comfy. The best part was the price I got online.

The front desk service was quick, competent and funny.
The rooms were very clean, very tastefully decorated, and smelled nice.
Free internet.
Nice shampoo.
Beds. OMG Bedgasm beds. I dont’ usually care that much about beds, but these were so FREAKIN’ comfortable. I haven’t slept so well in a long time.
Turns out they sell them. For $ 1100 bucks.
The breakfast buffet was just adequate/​standard, nothing special. But it was there, and the service was very solicitous and friendly. «Need more coffee, sweetie?» Aw. She called me sweetie. LOL
I want the bed.
So, I took a black coffee mug. Accidentally. And I’m saving my pennies.