Chase Bank

I’m not sure why this branch gets a bad wrap. They can’t help what neighborhood they’re in and whether or not they have metal detectors in between the doors. This branch is right on the border of Eastmoor and Bexley, so yeah, it can be a little rough, but I’ve never experienced a problem around here, especially not during bank hours.
The employees themselves are some of the most helpful I’ve had the pleasure of dealing with when it comes to Chase. The clerks working the front are always extremely nice and very personable. I’ve been hooked up with checks here even though they’re supposed to charge you, and if you lose a debit card, it’s really easy to get a replacement here.
Also, this place is rarely that busy, so it’s easy to get in and out. They have two drive through ATMs in the parking lot as well that are both really convenient. It may not be the nicest looking branch in Columbus, but in my opinion, it’s one of the best ones.

Slowest. Customer. Service. EVER.
I waited about 25 minutes to deposit a check for my auto loan.
This being between 3 — 4 o’clock in the afternoon, when I was 1 of 2 vehicles in the drive thru.
My teller was extremely nice and apologetic, but I’ve had better service on E Main St in Reynoldsburg, which is probably where I’ll go from now on instead of this location.

The service was amazing, BUT getting through the door was traumatizing. Husband and I went together to get some banking business done. I walk into the cage that serves as an entrance, he walks in, and bells go off. A voice says comes on and the man behind the counter says that one of us has to step out of the doorway. Entering this place is like entering a prison ward. Don’t go!
The manager asked how he could help us, but we were kind of shaken up by-​me-​basically being stuck in the doorway with people staring at me. Husband-​by the voices that gave us instructions like we were being quarantined. Yikes!