Bliss In A Bottle

I have tried contacting this company for 3 days in regards to a Christmas gift. Low and behold, they failed to give me a tracking number which resulted in the package being shipped back to the store– no Christmas gift for family. Address was wrong which is my fault completely but with a tracking number my brother could’ve picked up the package for the 3 DAYS THEY DIDNT RESPOND to me. When I had called to tell them it was shipped back to them, I was informed there was nothing they can do, if the kid had a few minutes to spare then he’d «try» to call ups for me and that «the time you spent arguing with me on the phone you could’ve called ups on your own». I’ve worked retail for YEARS and I would never have spoken to a person like they did to me. I would’ve done everything in my ability to help the customer. I’m genuinely disappointed that I had to call ups and call the Cleveland store to finally get answers. Not only that, I wanted to buy something unique and special and was very excited to purchase from them but now– I just want my package that is LATE for Christmas because they NEVER sent me a tracking number, to arrive. I also would LOVE to know what employee thinks it’s okay to be so condescending, inconsiderate and completely rude to a customer. My money is gone and I’m currently sitting in limbo with an answer. I do have to say that the only helpful time occurred when calling the Cleveland store where I spoke to Christopher.
There is no excuse for what I assume is my mistake with the address but there’s also no excuse for a company to take your money, no apologies and fail to give you information needed to ensure your package gets to its location. If only I had been sent the tracking number or if someone had responded to me 3 – 4 days ago with it then we wouldn’t be here.