Ashley Furniture HomeStore

I changed my review from 3 stars to 4 after the business owner made a comment here about delivery. I did in fact order it right before christmas so they probably did have a large number of orders so it isn’t fair to take a star away for long delivery during retail’s busiest season. I’m sure if I ordered it any other time it would have arrived sooner.

The sales person had no issues with us spending 3000+ at the store. My only issue was I can’t be home between 2:20 — 2:50 because I’m picking my son up at school. Sales man never said anything about delivery or time. I find out 2 days ahead they only deliver on Wednesday and Thursday and they set the time. They set mine at 1 – 3 and charge me $ 100 if I’m not there. It’s been a huge hassle with the company. I love the furniture, but I feel like once you buy it, it’s screw you good luck getting a good delivery time. The manager of that store doesn’t seem to care once you buy it either and refused to say anything to the salesman and she was completely rude on the phone. There are way to many places to buy furniture so I won’t be going back and I will not suggest this store to anyone. I got my couches today, the 18^th. It broke after we sat on it. The store gave us a number to call so we’ll see how this goes. Worse place ever for me. 11/​30/​2015. Ashley just called and they scheduled my delivery for the couch that broke hours after we got it, for the same time span of 1 – 3. These people are a joke. Crap furniture and still doesn’t care when they deliver the new piece and they will charge me 99.00 if I’m not here! Will be complaining to the BBB

I came in here with my mom to look for a dining room table and possibly a set of couches. I really liked the set up of the store — it made me feel like I was at home. It had a bit variety in the styles and types of furniture it carried. What really turned me off was that nobody greeted us or offered to help. One woman we asked did not seem interested in helping us or directing us to someone who could help. I saw employees just standing around talking with each other. One employee was laid out on a couch on her phone. One guy finally came over and answered all our questions and took the time to walk around with us. We ended up not buying anything because we weren’t happy with our choices. I might come back in the future to see what new things they have, but I hope the staff is more inviting next time.

Came in looking for a recliner, bar stools and office furniture for my in-​laws house.
Overall they have a decent size selection for an affordable price. What really turned us off was that the staff was not friendly and not helpful. When we asked questions they couldn’t answer that was simply it. They walked away, seemed like they had better stuff to do.
Then we overheard a full on argument between two Ashley employee with two potential customers. One employee was a manager and we could not believe how these customers were treated. Evidentially the customer misunderstood what the package includes and the employees acted like they were stupid. They loudly talked down to them. It was just flat out rude and they did that to the customers in the middle of the showroom floor.
The argument got a lot of negative attention from other on looking potential customers. It was a big turn off. It just showed they didn’t care about the customer at all.
I have an Ashley bedroom set in my home, not from this store, and it’s pretty good quality. It’s held up very well for 5 years. But I would never buy anything from this location simply because of the terrible customer service.

I went here on Memorial Day Weekend just to check out the specials. I ended up buying a couch and a loveseat. The selection isn’t huge, but it is bigger than other stores I’ve been too. The prices were decent, and almost everything was on sale. The employees weren’t pushy with me, and once I had decided what I wanted I was out in five minutes. Overall a good experience. I would recommend them.

The furniture looks good in the store, but the quality of the sectional I bought was THE WORST! Three open seams, dust cover not attached on one the the pieces and a bad spring under one of the cushions. The furniture is THREE WEEKS OLD! I called for a refund and they said, «it’s too late»!
Go somewhere else. They don’t stand behind there products even with the huge letters stating they have an «EASY» return policy. Now I am stuck with this cheap motel quality furniture.
Oh, BTW I have the extended warranty too. I was a sucker I know. What the warranty covers… I have no idea.

Wow, so can I say extremely rude employees. Ive been there two other times and never once received help. This time we walked in and an employee actually made eye contact so i thought good we will get some help. He proceeded to frown and turn his back to us. So I went up to ask for help and he actually proceeded to ignore me. Finally, he acknowledge me and was extremely rude and short with me. I decided to leave immediately and I have no intention on going back. Don’t waste your time with Ashley Furniture unless you like dealing with rude and unhelpful people. On the other hand they do have some decent furniture but be careful because there is a lot of overpriced particle board too.