AAA Car Care Plus – Dublin East

Jeff and his guys have always been fair and honest with us in the nearly 10 years we have been bringing our cars there. We’ve brought a combined total of six cars to them, including our college kids’ vehicles that we held onto as long as we could. One time, they recommended another service shop because they knew the exhaust issue could be repaired less expensively there! They have told us certain services were not necessary when the dealership said they were. Therefore, I trust them when they tell us a repair is necessary. I just recommended this shop to a coworker today, in fact. Fair and honest.

I have been to a number of locations to have my oil changed but this was definitely the best experience. I made an appointment 2 days ahead of time and chose the «pick three» option for $ 39.99 (coupons are available on their counter) to have my oil changed, tires rotated, and the car checked for an upcoming trip. They were very friendly and professional and the waiting area is very nice and clean. I also picked up maps and the AAA guide for my trip while I was there. When they rotated the tires they forgot to put the lug nut key back in my trunk and they called me on my cell phone a short time later and offered to deliver the key to my house. Since I was still shopping and only about 5 minutes away, I dropped by and picked it up. I received a very sincere apology but was very impressed by the offer to deliver it. Overall, I was very satisfied with the service and the price, and will definitely go back.

Absolutely the most arrogant customer service reps ever. I had an emergency on vacation in Florida and it was a nightmare. Don’t waste your money.

Okay, where can you go in Columbus and take your car to have it properly serviced without being ripped off? Here of course! My husband had recommended this place to me a few years back to get new brake pads put on my Civic. I knew that if I went to my local Honda dealership, it would of costed 2 – 3 times more than what it did at AAA. Not only do you get reliable service here, but they are pretty much honest with you. See if you get that at another place that services cars!
I was just in here within the past week and had to get my serpentine and alternator belt. They were quick with the service and charged me a reasonable price. Then over the weekend I noticed that there was a high pitched noise — immediately thought that my fan belt needed to be replaced. Only for them to call me this morning and they told me that the belts were not tightened enough, so that was making the noise. So I walked out of there paying nothing. Talk about honesty!!!

I went to them once just for the oil change tire rotation bit with coupon and got the whole thing done for around $ 25. I went home happy. Then I went back last week and I will never go back to them again.
They did the oil change, they replaced windshield wipers like I asked and I only had to pay 17.95 $ for the pair with a coupon they gave me for a BOGO and I am being sarcastic here. Seriously, that much for ONE wiper??? But what steamed me was when they broke the lock on one of my tires and stripped the thread trying to get it off. They gave me the lock and said «they just break sometimes with age». Is that so? Because when you did it the last time — oh about 5 months ago — you did it without a hitch.
So my tire is stuck on the wheel and cannot be gotten off without some serious drilling. Could they do it that day? Nope! I was told to come back next week and leave it for a couple of days when they’d have the parts. I went to another place that sells tires and asked them to look at it.
They looked at me funny when I told them the lock «just broke» and they shook their head when they went out to my car and removed all the other locks with absofreakinglutely no problems at all. Wow! Only one lock went bad, huh?
Long story short. The other place fixed things in one day and even though AAA did a good job the first time on my vehicle and I cannot vouch for any of their other services, after this mess with my tire lock — not giving them another chance.

I’ve been going to AAA Car Care Plus for a few years now and never had a problem with this shop. The staff has always been very helpful and have never have felt like I’d been taken advantage of considering I know nothing about vehicle repair. It is noteworthy to mention that it is a AAA approved shop (non-​AAA members are also welcomed.) AAA members just get a discount on labor … not sure if on any other services.
Location: The shop is kind of hidden. The sign can be seen from the intersection of 270 & Sawmill but the entrance to the shop is located on a side road behind Finnigan’s. It is right next to a Dublin Cleaners.