AA Precise Collision Repair Inc

The people at AA Precise were the first to call me after my accident. I had never been in an accident of any kind before, I was not at fault and I honestly had no idea what to do.
The reason for only 3 stars is NOT due to the quality of work (addressed later) but because of the pushiness of their staff and the fact that I was actually lied to. Their customer service representatives were very friendly and reassuring, however I can’t come up with any word other than «shady» for how they handle getting you into their shop. I was assured over and over that everything would be taken care of for me, nothing would cost me anything. Ok, that sounds good. I said I needed an estimate and then we would go from there. I was told a rental car would be provided by the shop and that they could come get my car anywhere. Well, they sure did. They were so desperate to get my car that they had to get it that night at 6pm outside of my physical therapy appointment.
In the dark, I was told I needed to sign a few things before they could take my car in. That’s where I made my mistake. I asked what it was I was signing, I got a vague description and I asked that it was just for an estimate, not repair correct? «I’m just the tow truck driver, sorry ma’am» was the response. I really needed to get into my appointment so I signed the papers. According to the customer service representative I spoke to later, those papers apparently forced me into having work done by them. This was never ONCE explained to me. If I chose to get my car back without having work done, I owed a bunch of towing fees, storage fees, processing fees, etc. Since I was not at fault and the other guy’s insurance was only paying for limited things, of course I had to go ahead and go with their repair service.
What made me REALLY mad was that the first loaner car they had me borrow was truly junk. I don’t expect perfection out of a body shop’s loaner car, however when I was driving the door apparently had issues latching and flew open. The doors also did not lock. The gear shifter was broken on the backside. No interior lights, headlights pretty dim. Overall it was not a very safe vehicle for anyone to borrow.
As far as the quality of their work, where the impact was all of the dents and scratches were gone. Paint matched. Little sloppy on the white sealant stuff that the guy told us they would go back and clean up and never did. But really no issues with the work.
If they hadn’t been so pushy and literally trapped me into getting work done by them, this would easily be a 5 star review. When a customer is very concerned about the details and specifically states they want «no surprises», please explain things thoroughly.

I had my 2012 Grand Caravan fixed here and very happy with their work and service. They gave me another Caravan to drive for free because I didn’t have a rental car coverage on my policy and what was most important to me I didn’t have to pay my deductible at all. When I picked my van up it was cleaned up in and out and looked like it just came off the showroom floor. I definitely would recommend this place to friends and family.
Thank you Brittany for taking care of me!

I was in an accident about 3 weeks ago. I received a call from AA precise promising me a rental, to pay up to $ 500 of my deductible, and absolutely perfect results. The first two held true. Perfect results, not so much. I went to pick up the car last Friday, and it was far from done. The chrome plating was flaking off my car’s grill and the grill itself wasn’t even mounted. Plus there was damage on my car that wasn’t there when I dropped it off!
Today I went and picked up the car and after getting home, I found that the hood wasn’t lined up right, on top of, yet again, more new damage. They are willing to look at the issues to fix them, but it should never have been turned over to me without being fully gone over. I will update this after I see further results.
Update 3 – 19: After giving them 5 separate chances to get my car right, they have failed repeatedly. My car is now two different shades of silver. My hood is misaligned. The stripes on my hood are at two different heights. They are clearly incompetent. I have filed a complaint with the BBB to rectify these mistakes.

I was in a car accident yesterday. Today, I got a call from AA Precise Collision Repair regarding my car accident. That should be good, right? Like they’re on top of it?
Here’s the thing: They pulled my phone number (my private cell phone number) off of the police report and preemptively called me to try to get my business. Never mind that I might be suffering from physical or emotional trauma – no, they need to spam my cell phone so they can get that paycheck. They’re vultures who don’t give a damn about how I might feel about getting a flurry of phone calls the day after my accident.
Oh, and they also called me from a number other than the one listed on their website, possibly so I couldn’t look it up and see who called me. Surprise, AA Precise Collision! Your number is still cached in Google and I was able to find it to get the name of your company.
I will never, ever voluntarily give money to this company.