Southeastern Esthetics Institute

Love, love, love the clinic’s services. I have had a peel, body scrub and back rejuvination and am scheduled for a microdermabrasion. The facility is beautiful and you are treated professionally. I love the fact the students are gaining practical experience and I am on the receiving end. Give them a try.

I scheduled an online spray tanning appointment through the company’s website. They immediately charged me $ 10 — not bad at all for a spray tan! (Although I did worry how it would turn out with a student doing it, but figured I’d give it a shot…)
I received not one, but two confirmation emails regarding my visit, with the second one arriving the day before. The second email asked me to confirm my appointment online, which I did.
The next morning at 7:50 AM, I showed up at the business. The lights were off, the doors were locked and clearly no one was in there, despite me knocking loudly several times. I waited outside in 30ish degree weather for 20 minutes before leaving them a polite note on the door that I’d like my $ 10 refunded. I waited all day to hear from them as I’d left my phone # and they had my email address. Nothing.
Several days passed before I received a voicemail from «Courtney» that she had no idea what I was talking about, there was no appointment scheduled for me or anyone that day as they were on a «field trip» and the student my appointment was with was no longer enrolled there. Courtney claimed their website must have had an error and she’d have someone look into it, but really she was implying that I should know that particular student was no longer enrolled and that I must have been mistaken on my appointment date and time. (Note — I checked the confirmation emails several times.)
Then Courtney proceeded to say that they couldn’t refund my money but they’d allow me to apply it toward future services. Really? Your website isn’t up to date, you failed to show for my scheduled pre-​paid appointment and you won’t return my money because of your error? Yes, it is only $ 10 (which is part of the reason I’m only writing a Unilocal review and not fighting to get the money back) but it’s MY $ 10 if you fail to show for the scheduled appointment. Had I missed an appointment, you can bet they’d charge me an extra fee.
I do not recommend this business at all!