Sephora

I was very disrespected by an employee named Aina. I told her exactly what I was looking for and she refused to give me what I was asking for because she didn’t think it would work well with my aunts skin tone which I respect her opinion but overall its my decision what I want to buy. She rolled her eyes at me, got really aggressive, and was about to yell at me. If you go to Sephora just don’t go to her is my recommendation.

I went into this store to puchase some NARS cosmetics about a month ago. I had a retail me coupon for sephora. I tried to use it, and the cashier curtly said «we don’t take any retail me coupons.» What shocked me was she looked peeved that I even asked about it. I think this store is already expensive and a pain to get to since it’s inside the mall. I shall not go there again. I will either have to order all NARS and Laura Mercier products online, which are the only two brands I cannot get at ULTA.

I came in for a DIY makeup look for my wedding without knowing much about makeup besides mascara and eyeliner. Jessica was super helpful in matching my skin tone with their photo technology (my tinted moisturizer is the perfect shade!) and she helped me select a few more products to create the look I was going for. She was very knowledgeable and answered all my questions without pressuring me into buying more than I wanted/​needed. She even told me I could come back if I needed further advice and assistance with creating my look on my own. Everyone in the store was very friendly, as well. Sephora’s return policy also sounds amazing and gives me confidence that if anything doesn’t work out I don’t have to worry about it. Will definitely be going back!

I went in looking for some foundation and lip balm. I saw an ad for their quick make over. I did the «flawless foundation» demo. They matched my tone perfectly, applied some products and went over how to apply them myself. It was an incredible difference! The sales woman was super knowledgeable and knew exactly what I needed. She also told me about lip exfoliant, a product I didn’t even know existed. I’ve been using the products for 3 days and my lips our super soft, and my skin hasn’t broken out from the foundation (which usually happens when i try something new.) Yes, its very pricey, but totally worth it.

I came to the Sephora at Columbia Mall last night looking for new foundation. I am basically the worst at picking out makeup for myself, especially when it comes to coverage for my problem skin. I was immediately greeted by Jordene, who was so nice and so helpful! They have this little machine that almost looks like one of those things they use at the doctors office to check your sinuses. It somehow identifies your skin pigmentation to help find the right color for you, and helps the associate locate some products with shades that might work for you. (I don’t even understand the technology behind that one, but it was really cool! Way better than me trying to figure it out on my own!) We tried 5 or 6 different foundations — different shades, brands and finishes. Jordene was really honest with what she thought and helped me pick out the right product for me. They were clearly very busy and she gave me her undivided attention. I left feeling confident about my purchase, whereas if I tried to figure it out on my own I would have been totally confused.
The only downside to Sephora is that it’s ALWAYS so hectic! It’s just really popular and really crammed. Probably a good thing for their business, though.

I always get great service here, and whenever I buy my (fairly expensive) perfume I get a pretty decent sized sample of another. I also had my makeup done here by Jessica (pro-​tip: if you spend $ 50+ dollars, you can get full face makeup done for freeeeee), and she did an AMAZING job. I mean, my boyfriend was floored at how amazing it looked. I wish she could do it every day!

I haven’t been to sephora in awhile so I decided to stop in real quick to get some mascara before dinner. They must have rearranged everything because the location where my favorite brands were was totally moved around. No big deal, I just wandered up and down the aisle until I found It.
The only negative side to this was they were out of the 500pt prize AGAIN so I was unable to cash in my rewards points. They need to stock up on those. Ad boys.

Lots of cosmetics, perfumes, hair care, everything to make you look fantastic! I was amazed at one display that featured almost any color of nail polish that one could possibly ever imagine. It looked like a paint sample display at Home Depot! (Sorry to anyone not interested in this whole subject, but there’s not much else to talk about at a Sephora store.) There are a number of comments about customer service at this location, but either we were there on a good day or someone has been paying attention to complaints and doing some re-​training. There were a few consultants on the floor who offered advice but also left my friend and I plenty of time to smear various samples of lipstick and eye shadows on the backs of our hands. They have little stations with Kleenex and make-​up remover so you can clean up your sample streaks and go back in for more. When we checked out, the employees were really friendly and we were even joking about the fact that since I’m from Montgomery County, I’m not used to getting bags for my merchandise. (I’m not complaining since I think the bag law is a good one to help save the environment.) I found a lipstick I liked, my friend a few items. The prices seemed to all be retail so a little pricey, though I was asked if I had a «card». Apparently the card has some sort of benefits, but I don’t have one since I don’t get to the store too often. It was fun. Probably wouldn’t stock up on my favorite «beauty» items there but would stop back in if I was at the mall.

I’m a sephora addict so any store with a good amount of stock and space will always get multiple stars in my book! I like this store because it has the beauty studio and a nail center, some stores have one or the other… When I walked in on my most recent visit I was on a mission for brow corrector. I mentioned it to the first sales lady who pointed me in a general direction and walked away. I was a little annoyed by her but my visit soon turned around when someone else noticed how long i was standing and looking at brow pencils. She was nice enough to even walk me through how to apply it correctly. im not sure why others have been getting such bad service but im a fan of this location.

Okay, so I can pretty much agree to an extent about the customer service at this location. Like most Sephoras I have encounter, somes of the sales associates are rude, stuck up and look at you as a minion. Some do look like they have caked on make up, the ones that do were sooo mean and rude. I use to work at MAC once upon a time, at I know how to do make up really damn good. I was looking for nice shimmering face cream and I was pointed all over the place, instead of being walked to where I would find it. I almost gave up. I was nearly about to walk out the door but this very nice sales girl, I think her name was Jessica. She was almost as tall as me, with reddish hair, helped me and not only did I buy the shimmering cream I bought some more stuff thanks to her suggestions. Then I go to the check out and the guy… was soooooo nice and very very socialable and people friendly… and even gave me my sephora bonus gifts due to there loyalty program. Since my bday past he gave me my gift! This dude was sooo cool! He was like my new bff… we could have talked for hours.
this place can be hit or miss, the store is a wee bit cluttered and dirty… People be trying on products and in the back of my mind all I can think of is germs and bacteria!!! eek!!!
Like I said before when I was a MAC sales girl, I gave great service and when I first came here, I was expecting the same I nearly left empty handed and was gonna go MACYS or ULTA near my house until that nice sales girl took time and of her day to help me. If shes not there or my new BFF dude isnt there I wont set foot in there.

I purchased a Clarisonic Cleasing System last Nov as a gift to my friend. She did not use it until March, but only found it is a broken one for the first time charging it. The customer service refuses to exchange it because it’s beyond 90 days. And said the only option is to contact the manufacturer. Bad product in the first place and it is ridiculous a defective product cannot be exchanged or returned!!!
Very frustrating experience. Never thought they would treat customer like that. Sarcastic VIB

Customer service is poor. Don’t want to help customers find products. I hope
Corporate can see how poorly their associates are doing and do something about it.

The staff here is consistently lazy and unenterprising. They also constantly ring up products incorrectly. Lousy store. Too bad Sephora does nothing about this place.

I’ve shopped at Sephora in multiple states and countries. This is THE WORST Sephora I’ve ever encountered. My Mom had warned me, but I thought maybe it was a fluke. Nope. Went today to exchange a couple of things I had purchased online. No one greeted me at the door, a first, and then I noticed all of the SAs were clustered around the sides. I witnessed a customer ask for assistance and the SA actually sucked her teeth and rolled her eyes! I couldn’t believe it! I’ve never witnessed such outright rude behavior from someone whose job is customer service anywhere in the world! I walked out without doing business with any of them. I’ll go to Annapolis or just mail the items back. Steer clear!

I USED to shop at this Sephora a few times a month. The staff used to be friendly & helpful but a recent incident ended that.
I went in to exchange a foundation that I had bought online in the wrong shade. No one greeted me at the door, I had to search for an associate to help me. When I found one, she rolled her eyes upon me telling her what I needed & wanted her to test the shades on me. So she left to get the testers of both shades. I had my 11 year old daughter with me as I usually do. When she returned, she proceeded to put the foundation on her brush & I noticed my daughter making a face. When the brush touched my face it felt like slime. First, she tried to tell me the shade was all wrong but upon looking at her brush, it looked like it had been used on every shade/​brand of foundation that they carry. It had probably never been washed! It was disgusting. I told her no wonder it wasn’t a match, look at her filthy brush! Its Sephora for heaven’s sake, they have brushes up the wazoo if you happen to be too lazy to clean the ones you use on customers! I got another eye roll & I asked to see a manager. The SA disappeared and another came up to me saying that no manager was available. I was furious. I exchanged my stuff & left without purchasing a bunch of other things I had on my list. I went home & called corporate, explained what happened and you know what they did? Nothing. Nada. This store does keep a decent stock of products but I’ll never spend my money here again. There is a small Sephora inside JC Penney where the SAs are very nice but they don’t have near the selection the other store has.
So, if you’re at Columbia Mall, do yourself a favor & go to Nordstrom or Macys. You’ll get treated like a human being and on the off chance something bad does happen, there is ALWAYS a manager on site.
BTW…My jawline broke out horribly after this incident, God knows WHAT was crawling inside that slimy, filthy brush.

I had a horrible experience here. Let’s just say we had to get corporate involved because the district manager handled my issue very unprofessionally. I will never shop here again.

Some people go to church, some people do yoga, I go to Sephora.
Unfortunately, I didn’t reach that level of higher power at this Sephora. The ladies there, with the exception of one who gave me a compliment on my eyebrows but then told me I should really re-​think my mascara, were not helpful at all. Usually I am offered a basket upon my entrance into the store, and if I can’t find something, they are more than happy to look in the back or in the drawers under the display. Not only did I get the eye roll of death when I asked where the Urban Decay section was, but I also got a heaping serving of attitude when I informed the gal that there was no more of the brown pencil that I wanted. Way to kill my beauty buzz. On the other hand, the store itself is decently stocked. They carry Bobbi Brown products instead of an assload of Kat Von D stuff, and no one seemed to mind that I gave myself a manicure right in the front of the store and didn’t even buy a nail polish.

I was in here again to make a repeat purchase of what I bought in January. I’m still not impressed. This store has such crowded aisles and the staff are positioned in such a way that I had to wind my way through the store as if I were in a maze. Luckily there were no flying fragrance bottles this time.

The tale of two Sephoras. .. .
I love Sephora online more than the actual brick and mortar store. Make up is a hobby of mine so I find myself in Sephora frequently. I’ve noticed I receive better, friendly services when I arrive in the store made up and dressed up. I don’t live too far from this location so I frequently run in there to pick something up while running errands…
The made up/​dressed up review
Very friendly service! The sales associates are helpful and greet me when I walk in the door. I’m asked if I need any help. I usually know what I’m looking for and I know the layout of the store so I fine.
The running errands review
I’m greeted when I walk in and that’s about it.
I think I’ll stick to the online version.

So sad to see that someone had a crappy experience at this store. I’ve had only positive experiences with the sales associates I’ve worked with, but I’ve seen others who I imagine could be who the previous review is about. Customer service is SOOO important, and for anyone whose going to drop a ton of money like you will absolutely do at this store, there’s absolutely no reason for anyone to be treated like crap.
The last time I came in, I was looking for the Marc Jacobs Daisy perfume. I’d gotten a gift certificate/​perfume finder thing for Christmas and I needed to redeem it for that perfume in a specific size. Each time I’d come previously, they’d been out, so I called beforehand this time and the sales associate was nice enough to pull out a larger size one and not charge me extra, and also leave it out for me at the counter to pick up since they were running low.
Definitely sign up for the Beauty Insider thing… it’s free… and once you accumulate 100 points you get a «deluxe» sample. You also get a free gift on your birthday.
Anyway, I love Sephora, I hate that I can spend $ 90 and only come out with a bag the size of a greeting card… but that doesn’t stop be from doing it far more often than I should.