Plato’s Closet Columbia

Horrible. Hands down the worst customer service ever in my Plato’s Closet experience. Dropping off clothes at goodwill for now on.

Horrible experience. The girl who was going through my bags of things kept making rude comments where I could hear it. I can’t believe they actually gave me money, but will never return. I don’t like being humiliated.

Went to this location today. I was there for the first time bringing some things into sell. So the sales girl had me fill out the form and then walked away. She didn’t tell me there was a ³⁰⁄₄₅ min wait. So when the other salesperson saw me standing there she said not tactfully that it works be a wait. Overall the customer service was not inviting where you would want to come back again (I won’t be) and everyone except Josh was not helpful. He should be working in a customer friendly environment like chick fil-​a or something. Lastly if your style is Rue 21, wet seal or delias this would be the store for you. They don’t accept Bebe, banana republic and other reputable stores — it’s more professional (really) Thumbs down — Plato closet on two notch !

TERRIBLE.
Terrible service, terrible quality of clothes.
I went in there yesterday right before they closed to try and find a cheap pair of rain boots I could wear for a biology field trip to a muddy national park the following day since it has been raining for 2 consecutive days. I just didn’t want to get my new hunter rain boots dirty! I went in there and looked around at their shoes and found 3 pairs of rain boots all cheetah print, which isn’t exactly my style but beggars cannot be choosers right? I saw that one of them were a size 8 so I grabbed them without thinking or trying them on because I’ve never had an issue with a size 8 not fitting me plus I only really needed them for one day plus whenever I walked the dogs outside and it was muddy or whatever. Anyway, I brought them home and in the morning before class I tried them on only to discover that there was a huge crack (about 1 – 1.5 inches) in one of the boots that was only visible when the rubber was moved. I didn’t have time to deal with it so I threw on my hunter rain boots and I went to class. After class (maybe 15 hours after I bought them) I called the Platos store and told them my situation and they said that they were sorry but it was final sale. I said I agreed but I said I didn’t think it was fair that the shoes were not properly checked before being put on the shelf. Finally they told me to come in to the store with the shoes and my receipt. I went home and picked up the boots, as well as, the receipt and drove 25 minutes out of my way to the Platos store. When I got there I walked in and introduced myself and started talking to the same manager (who I’m pretty sure is the owners too) I talked to on the phone early who had told me to come in. I showed her the boots and she proceeded to say that again she is sorry but there is nothing she can do because they are «used shoes and final sale». I agreed with that but argued that there was a big difference between a shoe which is missing a button due to being used and a rain boot having a huge crack in it which would prohibit it from ever being used again. She looked at me and said «like I said I can’t do anything about it but you know… They were only $ 15» (yes that is not a lot I know… but I still wouldn’t just throw $ 15 dollars away) and I replied by saying «yes but the shoe is broken, it is not functional, I cannot ever wear it. What am I supposed to do with a broken shoe?» She then proceeded to just stare at me and smile and once again repeat «like I said, I don’t know its final sale». I then proceeded to toss the boots on the counter and said «keep them» and walked out.
I feel tricked and appalled that they would be that shady towards their customers. I have already told my roommates about it, who are also very horrified that they would do such a thing, and have agreed to not give that location any business anymore. I will continue to warn people about this locations attitude and the way they treat their customers. I will only be going to the Harbison location from now on (who I believe have a better quality selection anyway) if I ever need something from Platos and I encourage you to do the same in order to avoid shady business tactics.