GemStar Property Management

Hands down the absolute worst property manager we have ever rented from.
To start we should have looked elsewhere when they misled to us about being familiar with military. Yet for someone so «familiar» with military they said we couldn’t afford the place we wanted because my LES said the basic pay was only so much. I had to spend several minutes explaining how BAH works and that it is, in fact, a regular allowance separate from basic pay.
Their office is plagued with bad communication. Any message you leave inevitably disappears and you have to call repeatedly for anything to get taken care of. It took MONTHS for leaks in our home to be fixed. When they DID get someone to come out they almost never gave us any warning and we either weren’t home or our place was a mess.
An example: One day I found water puddling in the basement. I mentioned the puddle was near the washer/​dryer and a sink were probably the issue. They sent a WATER HEATER guy who checked the perfectly fine water heater and was thankfully friendly and handy enough to figure out that the leak was from under the basement sink. So a few days later they send another guy TO CHECK THE HEAT DUCTS. Because they were concerned the pipes might have froze. Finally after that they sent a plumber who confirmed the pipes under the sink had bad fittings. But they then spent MONTHS sending people to look at it shopping around for the best price.
FINALLY they ended up charging almost our entire deposit for «cat smell in the basement» that they claimed TOTALLY wasn’t mildew and had nothing to do with letting water leak down there for so long.
I can not stress how terrible this company is. If you’re renting, avoid them. If you’re trying to rent out your property this company WILL cost you tenants. I will never go through them again for any reason.