Jimmy John’s

This particular JJ is terrible! As noted in other reviews their delivery is very slow, and they regularly get the order wrong. With all the new restaurants coming up in the area there is no reason to even give this spot a second look.

In the drive thru Saturday, 2÷6÷16 at about 5:00 pm I ordered one Vito sandwich with no tomatoes and two Vito sandwiches light on the lettuce and light on the onions. When the bag was handed to me, I asked if the sandwiches were labeled. I was assured, they were. I got all the way to a friends ho, e to drop off her no tomato sandwich, but the bag had two unlabeled sandwiches and one marked «no onions.» I had to drive all the way back to the store as I was not going to open her sandwich and thought I must have someone else’s order. Back at the store, I went in. There were 3 employees there. The young man at the drive thru window, a young Asian woman who built the sandwiches, and a young African-​American woman who was handling the register. I handed the woman at the register the bag saying I got the wrong order. The young Asian woman said right away that she wrote «no onion» but meant no tomatoes. I told her I drove all the way back here as I had no way of knowing that, I was not going to open someone else’s sandwich that I was delivering, and I couldn’t take the chance that tomatoes had even been on this sandwich and removed as this person would end up in a hospital she’s so deathly allergic. She said, «I’m sorry.» I said if you knew you wrote it wrong which you apparently did, you should have crossed it out and wrote it correctly. This is not a matter of a customer just needing to pick off the tomato – this is a serious allergy and I drove all the way back here to have it fixed. She said while smiling at me annoyingly, «I’m sorry.» I asked who the daytime manager was. The young lady at the register motioned to the Asian woman who caused this situation. I said never mind that I’d take my complaint to the owner. I believe if their mistake causes a customer to have to drive back, at the very least they should offer an apology AND a free sandwich for the customers’ time and mileage. There is no such thing as customer service at the Columbia Heights Jimmy Johns. No worries, there are many other options for great sandwiches right in the neighborhood.

The food is about what you’d expect from Jimmy Johns. The service, however, is terrible. I have ordered delivery from them several times and the average wait is 45 minutes, even though they are only 12 blocks away. Tonight was the last straw though — it took them 2 hours to deliver. I called to complain and was assured the manager would call me back within 30 minutes and they didn’t — that was 2 hours ago. Subs so fast you’ll freak? I think not. I’m done with JJ’s altogether after dealing with the incompetent and inconsiderate staff at this location. There are far too many good sandwich shops in the area to bother with these hacks.

I live less than a mile and a half from this store, and I can’t get delivery anymore. I guess it’s pretty easy to have «freaky fast delivery» when you won’t deliver further than a stone’s throw away…

Don’t go here. I was yelled at two employees. Why? I didn’t walk up to the counter right away when I walked in. Two people started saying Sir! Sir! I couldn’t believe it. Being yelled at like in Full Metal Jacket. I called Jimmy John’s head quarters. They said I couldn’t lodge a complaint. Rudest company ever. Don’t give them your money!

not at all freaky fast. it took them more than 30 minutes to get to us and we live 10 blocks away.

Didn’t like the gut in the drive thru. I asked for a small coke, he handed me a huge drink and said, ‘oh, I thought you said tall’. He then said, ‘go ahead and keep the large, I wont charge you’, to which I responded, «I already paid for the ‘tall’, dummy». Ill go to another place in the future.