Mike Thompson’s RV Super Store

Way to go MTRV sales for all the teamwork. This is the first place I’ve been that didn’t make me feel like I was getting taken advantage of. I went all over shopping for a toyhauler but until I found Aleshia Wexler who understood me and my needs, I never would buy. That lady is such a good person, making me feel very comfortable with our purchase. She is honest and hard working, not like the typical salesperson and the rest of the staff was doing to same thing. Whoever trained this staff, thank you! This is how a business should be! Thank you, thank you, thank you.

We have taken our 2014 Tiffin Allegro motor home to have it serviced at Mike Thompson’s RV Superstore in Colton, CA since we purchased it two years ago. We have received nothing less than excellent service there. Dale Hammer, Service Manager and Shawn Webster, Service Advisor are two of the best in the service of RVs in the industry. Their knowledge, experience and people skills are unparalleled. We have found them to be very helpful, patient and fair in addressing whatever issues we may have with our rig and they keep us informed as to the progress of repairs. In fact, on a few occasions while on the road, we contacted Shawn Webster via cell phone for assistance and have found him to be accessible and helpful. It is a very busy place, and about 50 miles away from home, but we are very pleased with the quality of repairs and will continue to take our RV there for service.
We highly recommend this establishment for the servicing of your RV.
Al and Diana

Our experience at MTRV was extremely good. Our sales consultant Greg was very knowledgeable, patient, and courteous! He wasn’t pushy or a pressure salesman at all.
He spent almost the entire day trying to help us find the right coach that fit us. I would definitely recommend a friend to Greg anytime. All of the people we met were great also!
There was also a factory rep onsite that was also helpful with the fine details of our Motor home. We didn’t find that anywhere else. We went to all of them in the area also. It seems that the pricing at MTRV was lower than all the competition because they are the biggest out there. Thanks Greg for everything!

Linda is your girl ! Go see her she truly cares for her customers ! Ask for LINDA SERGIO !!!

Went by just to look, Jairo was the salesman that helped us. He was very helpful and had every answer to all our questions. He knew we were not ready to buy today, but never rushed us and was willing to show us anything on the lot. Very helpful and no sales pressure. I appreciate that. We will be back when we are ready to buy.

Our sales person Thad was beyond wonderful and Randall in financing was fast, professional and prepared. Thad put together a great package with a reasonable down and great payments.
We love our 2014 Puma and our Ram 1500 pulled it up Cajon pass tonight on our way home without a problem. The new Blue Ox all in one hitch is a dream compared to older type hitch/​sway bars.
If your looking for honest and ethical then make this your first stop and I promise it will be your last stop as well — the amount of inventory is outstanding. So pleased we went with Mike Thompson R.V. Remember to ask for Thad when you arrive!

I was very pleased with the deal I received on my new Winnebago Travato. Trade in value was very fair. I recommend Jim Rose.

If you want to see all your options, Mike Thompson RV is the place to shop. Great selection of inventory and incredible customer service. Aleshia Wexler was very knowledgeable and answered all our questions. I appreciate her awareness of the inventory available on the lot and she spent as much time as we needed showing us all our options. Not only were we pleased with our experience, we also felt important and valued as customers.

Brought my class c to get warranty work, was told 2 weeks. At 2 weeks I called my service advisor Webster every other day leaving a voice mail. He didn’t return my call for 2 and a half weeks. So at 4 and half weeks I finally talk to him after asking for a manager and he tells me he is waiting for authorization and will call me back. I call back at 6 and a half weeks it’s still not done. I go to pick it up and it is now seven weeks and and the big stain on my floor is not fixed. Beyond fed up with this place.

Unless your spending 100 000 be prepared to be treated like a second class citizen, dropped my trailer off because water was pouring out of the toilet, it was there for 2 ½ weeks called a couple times Mike B in service NEVER returned my calls, then when I picked it up drove to my campsite nothing was done to it and I spent 650 dollars, toilet water flooding my trailer on my vacation, then when I called them they said I was lucky to get it in there to get fixed (even though they did nothing) I will NEVER spend a no there penny there again.

Have had our RV for approx 1 year. Have had it in for service twice. Service department has been great. Took great care of us. Once again our experience with Taj the sales person was stellar. He remembers us everytime we come in. The sale was transparent. I really enjoyed working with him.

So we have been coming here for about a year now since we had our trailer serviced.
Just looking is what we would say. So finally we made the decision to do more than just look, We had Thad show us the latest and greatest in trailers, we must have looked at 3 different types and they he asked the question, «Can I interest you in a 5^th wheel»? Sure why not, he must have shown us at least 3 more models and although we fell in love with the Grand Design model I kept my poker face.
Thad asked how long we had been travelling, what we like about it, etc. No pressure with this guy.
So after 2 months of checking other dealerships and speaking with other sellers and finance people we pulled the trigger on a new 5^th wheel with Mike Thompson in Colton.
Finance went smoothly thanks to Josh and the walk through went just as smooth thanks to Chuck.
Although he does not wear a cowboy hat or wrestle with tigers,
go see Thad, go see Thad, Go See Thad.

Ok… first I am not sure where some of the negative reviews have come from here??? So let me give you the quick review for those of you who just need facts and names. I had thee MOST amazing experience here. Let me also set the stage for you… I am IMPOSSIBLE to please and worse you cannot keep me happy. I am truly horrid when it comes to high dollar purchases. I research everything and expect more than the product even gives. Now here is the «Dream Team».
— Taj Washington — Internet Sales Mgr = FANTASTIC
— Randall Olsen — Finance Manager — FANTASTIC
— Russ — Service /​Max — Service — FANTASTIC
— Tom Dollaride — Orientation = FANTASTIC
— Elmo — Sales — FANTASTIC
Long Review Below:
They all get 10 stars out of 5. Yes. They are that good. You get good old fashioned customer service from Mike Thompsons RV in COLTON. Although this place is huge… you get the kind of customer service you see on TV in old movies… the small town type of everyone knows your name service.
I bought a Grand Design Imagine 2950rl and got a spectacular price on it. I have contacted other dealers that carry the same unit and they didn’t come close to the price I paid. This is a trailer and really is set up like a 5^th wheel inside. Love love love love it!!!
TAJ — I filled out the please contact me thing online. Taj called me in minutes. I, of course, almost hung up on him because he didn’t know every single price on every single VIN# on the lot off the top of his head (sorry Taj). I told you I am horrid. He very professionally kept me on the phone and thank God he did. He let me know there was a big event that weekend and set up a time for us to come over.
ELMO — Taj was closing another deal when we arrived and immediately sent Elmo to help us. I went for a specific unit, but wanted to keep an open mind so Elmo toured us on every other unit similar to the one I wanted. This is painful when it comes to dealing with me… of course! Elmo is just plain awesome.
Taj then came and looked up towing capacity on our truck, etc. Gave us the low down on the different units and which were weatherized (is the proper term?) and were extended living approved etc.
We said let’s do it and off to the races we went! Filled out paperwork and had our approval in minutes.
RANDALL — We signed our paperwork and Randall gave us tons of helpful information. All the fantastic things you can do and all the realistic things that happen with RV’s. We all know things happen and they are so good about preparing you for the responsibility so that you can be happy. Interest rate, down payment and monthly payment were all what I wanted. ALL OF IT EXACTLY the way I wanted.
TOM — Did our orientation the day we picked up our RV. What an amazing guy! Showed us how to work everything and was full of info. We needed it. This was our very first rig.
RUSS — I added on a back up camera and TV arm install in the bedroom at the very last minute and he handled it for me like the day before I picked it up.
MAX — I needed the portable satellite dish on Friday and Max gave me rock bottom price and I was also able to pick up from Fountain Valley location. Take my word for it… you need this dish.
Once I get familiarized with RV’ing and get a bigger truck I am going back for that 5^th wheel… the Solitude. God willing of course!

Just had the best experience ever! Alysha is the best. She is an excellent listener. Alysha took her time listened to what we wanted. Then in less than 10 minutes she showed us two 5^th wheel trailers we loved. No wasting time looking at trailers we don’t want or can’t afford. Derrick was awesome! Answering all of our questions. Even when we asked them multiple times. Derrick was very knowledgeable. We appreciate all of his efforts to get us approved.

Picked up our new rig on Friday night at Santa Fe Springs and by Monday we had our 1^st issue. Not the fault of anyone just a manufacturing issue with a hydraulic line. We drive to Colton cause it was closer. We had no appointment but couldn’t remove tow vehicle with hydraulic lift not working. Jim was behind counter and went out of his way to help us get hose off and fixed. Service was fast and hands on. Thank you Jim.

Waited at least 5 minutes to be helped or even acknowledged by an employee. Most were too busy checking their smart phones or taking between each other. I would at the very least expect an employee to say they would be with me in a moment. Oh no that is way too much to ask?
No problem, I just ordered a propane tank I needed from Amazon. I will never set foot in this place again! Terrible or NO service!

We will never do business here. Very dishonest and misleading. We found a motor coach that we really liked drove it but wanted to think about it. During the following week we kept in touch with the salesman by text. We negotiated through text and agreed on terms. He stated «Great When you coming down so we can tie this coach up?» We agreed to come down this am at 9am. We arrived at 9am and looked at a few RVs just to make sure it was the one we wanted. We started to discuss some of the terms with this individual and it was very clear he was not holding his end of the agreement. He straight out lied to get us down there. 1 hour drive, waste of gas, missed out on family time and left broken hearted. The one star we gave was for the inventory! I have the text messages to prove it.

They have a large selection, however be prepared because their customer service is mediocre at best. Better than Giant RV, but that isn’t saying much. I don’t think that they are as shady as other RV dealers in the area, however they didn’t seem too interested in anything less than a 50k sale. (perhaps that was just our salesman though) The motorhome side seemed much more friendly and knowledgable as well.

First of all, let me say that we are persnickety consumers and have high expectations and can sometimes be difficult to please. We shopped at many RV dealers in San Diego, Riverside, and San Bernardino counties before finding the right RV and dealership for our needs. Our overall experience with Mike Thompson RV I would rate as five out of five stars! Everyone we worked with at Mike Thompson was cordial and very helpful whenever we had questions or concerns. All through the shopping process, negotiation, paperwork, and delivery of our RV, things went well.
There was only one slightly negative thing that I would recommend changing. We were told if we did not buy the RV from them, basically we would go to the end of the line when service was needed. I do not appreciate that sales tactic. However, that was our experience with EVERY other RV dealer, too. We walked off the lots of other dealerships because of obnoxious and/​or uninformed sales people. We wanted to enjoy our experience of shopping for an RV and we were not disappointed with Mike Thompson RV Superstores. We kept bracing ourselves for the hard sell or the difficulties that can go along with buying a vehicle, but they never occurred. We were pleasantly surprised!
Here are some of the names of people we came in contact with at Mike Thompson RV — Gary Weber, Ricky Sanders, Tim Flanagan, Cliff, Michelle Wright, Caleb G?, Jim Treadwell, and a couple of the service/​delivery people that I cannot remember their names. They spot painted a couple of scratches on the RV that was way beyond what they needed to do. When it was time to pick up our Roadtrek, Ricky picked me up at the Greyhound Bus Station and drove me to the dealership. Within a few short minutes after arriving at the dealership, I was driving our RV home to San Diego. Gotta love that!
Even after the sale, everyone we come in contact with has continued to meet or exceed our expectations. We have had a couple of minor issues with the RV and those issues were addressed and remedied in a timely manner.
If someone were to ask us if we would do business again with this dealership or recommend them to others, our answer would be without a doubt, yes!

Sales people were awesome. Thank you Thad!!! Very helpful in getting us the right trailer based off our needs. Didn’t try to oversell on something we weren’t looking for. Extremely knowledgable, and provided us a an education on the world of trailers :)
We came back and forth several times just to make sure this was the one— signing papers now!
Overall great experience. Hope to do business with them again when we go for the RV next year!