Import Specialty Auto

This is my car repair shop from now on! Eric G. is who I’ve dealt with there, but everyone I’ve interacted with has been great.
I had an inspection done at the dealership to see what work I needed done on my ’06 Audi A4. After getting that, I found ISA here and gave them a call… glad I did. When asking for a quote from them on all the items needing attention, he told me right away after hearing the one «that was covered under an extended warranty». He actually called Audi USA and confirmed, and let me know when he called me back with quotes on everything. The dealership didn’t, and actually tried to tell me it wasn’t covered (it was). Needless to say, I made an appointment with ISA to get some of the items on my list fixed.
Eric was great to call me about anything they found, or any questions. Instead of trying to charge me $ 200+ to ‘diagnose the headlight issue’ (as the dealership wanted to do), they explained to me how a Xenon bulb works, and said my issues were probably due to the bulbs starting to go, which makes sense after understanding how those work.
I’ve never felt very comfortable bringing my car in to have work done, as I always feel like I’m ‘being taken’ because I’m a woman and don’t know much about cars, especially German ones like I drive (except that they’re awesome to drive). These guys have really set the bar high; they not only make me feel comfortable that they’re being honest, but they are just nice dudes all around, and they take the time to explain things to you and make sure anything they are doing you want done. They actually confirmed with me on the phone and in person about certain items, instead of just doing it and charging me for it.
Highly recommend. I will be using them for a long time to come.

Was very pleased with my experience with them today. I took my Honda in for it’s 100,000 mile tune up after comparing prices with the Honda dealers. They had the car done quickly, were very professional and thorough. They did the same servicing that the Honda dealership would have done but for much cheaper. I think the fact that they have been in business this long says something about the kind of work they do.

They charged me more than $ 3,000 to «repair» my car, saying that it might serve me to 300,000 miles; they failed to note disastrous leaks in power steering and engine that will make it expensive to reach 200,000.

As good as it gets. Another example of: You get what you pay for…
These guys almost made me leave with a good feeling, knowing i went to the right place for service. Went multiple times and never felt like I was being taken advantage of. Highly recommended.