H&R Block

Horrible. I had to remind the preparer to do things she missed. I paid a lot of money to someone that needed my guidance to «successfully» complete my taxes. Recommend staying away.

$ 350 paid and they didn’t even complete our taxes!!!
H&R Block is a scam. They hire inexperienced individuals and given them two weeks of training prior to tax season. Plus they charge you for EVERY single form that you have. Interest statement for a savings account with $ 10 in it and you get $ 0.30 in interest per year… that will cost $ 30 to process. Additionally, these fees aren’t brought up until the very end after they file your taxes.
In our situation, our tax person, Candi, couldn’t properly complete our state taxes. We had two states with partial residence and one of the returns kept coming up that we owe $ 1200. We knew this wasn’t right and she admitted it looked wrong and attributed it to a «program error». She wouldn’t bother trying to fix it on the spot as she had another appointment after us and didn’t want to keep them waiting. Our federal and Colorado taxes were filed, but our other state taxes were left unfiled. She told us to file them ourself (why the hell are we paying you if we should just do it ourselves?) or she would complete it after work on a Saturday and would call us on Monday. We chose the latter as we already spent $ 350 through them. We never heard back from her, so I stopped in the office on Wednesday. There was nobody that could help me and I was instructed to call that night when she would be in work. We called that night and received a call back at the end of her shift. She stated that her manager looked at the return and said that it was wrong and would need to be redone and she would complete this by the following day (Thursday) and call us that same day. Four days later, we haven’t heard back from her and a call in on Sunday simply resulted in a response that she is out today and she’s the only one that can help us. No manager to talk to to try and remedy her mistakes and complete our taxes. Speaking of mistakes, my wife caught about 4 – 5 mistakes while she was inputting our tax information and had to insist that there were errors. This resulted in a «oh yeah, I guess I did put it in wrong.»
Candi also gave us false information in stating that we could claim the money we paid H&R for our taxes on next years return. This is only true if you spend more than 2% of your income on this. Again, false information provided by an «expert».
Low and behold, my wife completed our taxes online in about ½ the time as Candi by using both Taxslayer and TurboTax. In both cases, it showed the same return for Federal and Colorado State taxes, but it showed that we would get a $ 700 refund from our other state taxes (as opposed to owing $ 1200 like H&R claimed). Unfortunately, we could not file state taxes with these programs unless we filed federal taxes as well. H&R already filed these, so these programs were useless for us. Now, we’re stuck doing our taxes the old fashioned way and mailing them in.
Thank you H&R for wasting our time and money. We will NOT be back next year.