Austin Bluffs Flooring

I only give them one star because I have to. My experience with Austin Bluffs flooring occurred in 2010, but I am reminded of the horror of it on a daily basis. I initially needed the hardwoods in my recently purchased home matched from the entryway to the kitchen (was carpet) and the master bedroom and living room carpet matched to the remaining carpet. They assured me it could be done and agreed to weave the new hardwood in with the old and to match the stain (which I gave them off the spec sheet). When it was finished the hardwood was not woven in, there was a solid wood plank line at the kitchen entrance and the stain did not even remotely match. I have pictures of it all. When I complained the guy came and stated «it looks great». I was sick to my stomach. When I asked him if his wife would approve he finally offered to make it right. But, making it right meant re-​sanding and re-​staining the entire floor. Two amateurs showed up and destroyed my floors! They are wavy from the sander staying in one place too long, they have weird stains on them under the sealant, they have gaps with no filler, and there is a patch where they used the wrong type of wood… the list goes on. When I complained they informed me that my floors (2 yrs old at the time) were no longer thick enough to sand without destroying further. Oh, and my master bedroom (20×20) carpet has 7 seams! And now it needs re-​stretching!!! I simply can’t stand the floors anymore. I will be getting new floors soon but not from Austin Bluffs flooring.