Babies R Us

The store is closed now because its roof partially collapsed during the last storm. Nevertheless, the employees there were very helpful and friendly whenever I needed help. I hope the company is taking care of them.

Dear Babies R Us,
Mark your sales better!!! It’s not only a waste of my time but it’s EXHAUSTING to shop and care for my baby only to get to the register to find out NOTHING I grabbed is actually on sale for what it was marked. I think I might just stick with Amazon from now on.
The dapple soap said «buy one get one free» NOT «buy one POD get one free.» Your imagination foam floor tiles said «30% off all imagination foam toys», not «imagination foam toy blocks».
Also, your teenage/​college age check out clerk is super rude.
–
Mom and former BRU shopper

Came here for the Great Trade In event, and turned in a stroller. They were very nice about letting me take home the coupon to use a different day (instead of spending on the spot), and it was very quick and easy. No paperwork to fill out or anything. Did wait in line for a few minutes for my turn at the Customer Service desk, but it wasn’t terrible.

Wife and I bought presents for a baby shower only to later find out that someone else had already purchased those gifts. This meant a trip to Babies R Us to return. It had been a few months and I didn’t have the receipt only the online confirmation so I was a bit worried. We were assisted by Vedran and Justine and I must say. The service was amazing. They were attentive, patients and went out of their way to find a solution. It’s unfortunate that this store has such a low star rating but our experience was great. Thanks guys! Will be stopping by for the next Baby Shower!

Bring extra muscle to help get those heavy boxes off the shelf (i.e. strollers, carseats) cause either no one will come help you get it or employees take forever to help. Just do your product research beforehand because many employees are clueless. Employees at this babies r us should be thankful that there’s not a lot of competition close by. Otherwise they will all be out of jobs.

Love babies r us, I purchased my daughters crib and mattress from there and I’m absolutely in love with it. Customer service is okay. Just when you need help with something, it’s hard to find Someone that can help.

1 star for customer service. Cindy was incredibly rude from start to finish. Unhelpful, not knowledgeable on products or rewards system, and so unfriendly. You work at a baby store! Isn’t a smile mandatory?! Super pregnant with heavy items in my cart. She refused to even reach her hand over the counter to scan the items I was purchasing, so I had to lift the heavy boxes. She snapped at me when I asked if she could scan the code while I had the heavy box almost to the counter from the cart, saying «it’s not there!» I rarely write reviews but felt compelled to give a shout out to Cindy for her rude service. Just maybe. this will be heard among the management there who can provide Cindy with some encouragement to not hate her job– everyone can tell!

I don’t think I’ve ever been to a business where the employees know less about the items in store.

People pls! Try to avoid this place as much as u can. Wrist customers service ever! The manager name marina had the worst customer service and was very obnoxious! It was like she freaking own the place！give me a break! Oh and if u are not white, good luck talking to them! This place is racist !

Terrible customer service ! A guy name tony at customer service is kinda racists if u r not white! I went in n order online power wheels for special Thursday 10% off. I ask him a lot of questions n his answer was «let me finish this one first» I wait! Tilhim to finish then he move on n hurry to place my order without I m asking me if its okay to place in ?! Okay finish mam ! The attitude is like «can u go now?! «» really rude! Then I check Walmart the price is slightly 22 $ different so I went in n ask is it possible a price match? Then he says that’s the lowest its can go?! Oh man common I already made that’s purchase if u are manager there try to urz customer happy not like what he does afterward! He called customer service n would like to cancel the order !!! Without asking me r u sure u want to cancel?!! He straight head to the phone n called right away after I told me Walmart is kinda cheaper! But I m in hurry to get it!!! Since he doesn’t care if I place the order or not ! I just cancel n rather wait for Walmart ! Terrible experience!

Parking is in dire need of an upgrade. It makes the store look even more run down. Store does not have much in stock which can be easily noticed by the amount of open space inside. Staff can hardly be seen on the floor. Most of the time you have to run to the cashier area on the front in order to get assistance.

The most gloomy baby store ever. The workers don’t look like they wanna be here and they aren’t very helpful. It takes like 20 min just to check out cuz they are soo slow and there’s usually only one cashier open. If this wasn’t the closest babies r us I’d never come here. Seriously, hire better people or train customer service better.

Don’t know why the reviews are so low. Everytime I’m here, the salespeople have been very courteous and helpful. Even when I call for questions, they were very patient and informative.

First and last time I will go here. Parking lot is apparently a dumping ground for boxes and they don’t seem inclined to clean up. I had to wait for customer service to finish examining her fingernails before I could pick up an order. I then waited 20 minutes for them to grab an online order, which wasn’t as huge a deal since there is plenty to look at.
Purchased some clothes afterwards, but the cashier completely ignored me for 10 minutes as she had no idea how to get a receipt printer error to go away. The simple solution ended up to use another register, but it took a supervisor? to figure that out. I remained pleasant and courteous as I worked in retail for a long time, but the lack of customer service and the ineptitude here is staggering.
Not the stores fault at all, but the cherry on top was someone had rolled there shopping cart into my new car and dented it. Womp-​womp…

I don’t know how some people rated this place 4/​5-​star. Customer service sucks! I come here often cause it’s the closest to my home and everytime I do come here, most of the workers are really rude and look like they hate their job. It makes a really depressing place to shop at.

I’m trying really hard to refrain myself from giving this place only 1 star because I work in retail and understand that mishaps happen.
I ordered a crib online to have shipped to the store, in an attempt to save money on shipping. I received a confirmation email stating that it was en route but no tracking number. It said to give it a few days but also that I should be receiving a tracking number.
No tracking number.
So I gave it one week (today). I decided to go to this store personally and ask someone if there was a way they can update me with ANYTHING. The lady I asked was more than willing to help me, which I appreciated. She did have to ask a few of her coworkers because I’m guessing she was new, but I was more willing to be patient. She did apologize for the wait.
I guess there was something wrong with the system but after half hour of trying to figure it out, they found out that they received it yesterday. She went to the back and came back out confirming that my item was there. I didn’t come prepared with a car to pick it up because like I said, I just wanted an update. I told her I would be back later on in the day. She said great and all I had to do was give them my name, and it would be ready to go.
When I went home, I finally got the confirmation email that my item was ready to be picked up.
I came back a few hours later and spoke to a different associate. She couldn’t find my item when I showed her my conformation email, so I had to explain to her what happened earlier that day. She looked confused but called out a stock guy to see if he could find the item in the back. He came back out and said no luck.
What???
They asked me who I spoke to earlier but couldn’t remember her name. Luckily someone who was there earlier was still working so I pointed her out. She did help me earlier in the day so I’m surprised she had to ask who I was again… She basically just told the stock guy that it’s the back and he should keep looking.
They were busy so I tried to be patient and understanding. But it took almost 45 minutes for them to come out with my item. Again, I understand that things happen in retail… Misunderstandings, things getting misplaced, etc. but no one gave me any update as I was waiting for so long. Even when they didn’t have a line at the counter anymore, all the associates were talking to each other or going on with other work. No «oh let me to see what the status is…» And I think that’s what ticked me off the most.
And as soon as the guy came out with my item, no apologies for my wait time. They just told him to help me load it…
Sigh. I’m 38 weeks pregnant. I think I deserve a reward for not flipping my shit. That is all.

Horrible customer service!
I came to return an Ergobaby from my registry and the man helping me gave me the money back on a gift card. After I got my card, I immediately went to find the Ergobaby 360. There is a sign that says to ask for assistance because they dont keep these items openly available to the customers. I went back to the man helping me and told him I wanted to purchase an Ergobaby 360. He replied «Its not there?» Uhhh no. Don’t they know what items are locked up?! I told him about the sign and he paged another worker. Why did I need to tell him about that sign anyways?! He didn’t even know how to pronounce what I wanted so I told the other guy. He sighed and said «Ok» and was dragging his feet!!! What the… Why do you work here when you obviously don’t want to work!!!

With everything at an inflated price, one would think that they would compensate with better service. However after coming a few times, the people who work here do not know what they are selling or their inventory.

This location is of moderate size and definitely wayyyyy better than going to a toys r us and searching for baby items. There is a good collection of strollers on the floor and the employees are always really nice and friendly.
Positives:
–lots of sample items on the floor, such as strollers and cribs.
–wel stocked diaper section.
–lots of toys to choose from
–clearance clothes + sale on top of clearance is such a super deal.
–big parking lot
–good sales and cheaper than target/​comparable with Amazon.
Negatives:
–barely any options for cloth diapers.
–small selection of books compared to other locations.
–people smoking in parking lot and/​or ghetto people walking past who clearly are not interested in shopping.

Horrifically craptastic customer service every damn time! Good luck getting an employee to help you. And even if you do, good luck getting one who knows how to multi task and not give you attitude. Only worth coming to if you know exactly what you are going to buy and can bring it to the register yourself. Like many other reviewers said, this place will rise your blood pressure, make you wanna cry, definitely not something that pregnant women should have to experience or deal with.

I ordered things online for a pick up in this store and while they were searching for it, I went to buy more stuff and spent more money and paid for the new stuff I bought. When I went back to the counter to pick up the online order which I had already told the lady I would collect it after I bought more stuff since they were busy and I thought I would go browse around, another lady shouted at me to get in line rudely. This is after I spent more money there plus I was being considerate by not chasing the customer service rep to get my stuff. If you want to be treated like a wild animal please shop here. I was throughly disgusted that they would treat a paying and considerate customer this way !

Had a bad service from Tishon (female african american) i was next in line so i came to the register, she looked at me and didn’t pay attention after a minute she asked me if i was returning and i said i was then she asked me for a receipt but then again i dont have it so she asked me for an id. afterward a friend/​co worker who is not working that day talked to her and she suddenly left the register and continue to make a conversation to the other lady, seems like she is taking her sweet time. what a bad service i got today.
the cashier didnt greet me as well not even a hi or hello.

HORRIBLE customer service! I came here last night literally on 5÷18÷2015 I found some items out on clearance for $ 0.03. I scanned the bar code by the price checker machine multiple times and it kept saying $ 0.03. So when I was ready to make my purchase I lined up got to the register and a young African American male in his early twenties denied me of buying the items saying he can’t sell it to me for $ 0.03. I am VERY FURIOUS as to why I cant purchase the items for $ 0.03 when he scanned the same bar code and it came up $ 0.03 then he tried to tell me that no that’s the wrong bar code. NEVER will I be coming to this Babies R Us AGAIN! I will travel the extra mile across the bridge if I ever need to go to a Babies R Us! Best believe I will be calling corporate and letting them know. If the items are NOT on clearance and they are NOT $ 0.03 THEN FIX THE PROBLEM! DO NOT LET IT GET ONTO THE SALES FLOOR IN THE FIRST PLACE. I bet your employees are trying to purchase the items and sell it themselves. SHADY PEOPLE YOU GOT WORKING HERE!!! This is the same thing they did during Christmas when they were suppose to be giving free Disney Mickey and Minnie Mouse sippy cups with $x.xx amount of purchase. I’ve made my purchase and was suppose to get it free they kept telling me shipments never came, but when I asked an old friend I saw working here she told me shipments came in and that the employees were lying to me. Corporate needs to be addressed of this and I will let them know.
**UPDATE: After calling corporate this morning @ 6am I finally got a call back from the store itself from a Manager named Tony he was very helpful, He was very helpful as to helping me find the item, holding it for me, and even honoring the price. Please employees if its out on the sales floor and a customer finds it you must honor the price its the principles of having a GOOD set of customer skill set. How you expect to run a business if you don’t honor it. you can price negotiate at least that would have been better. I’ve worked the retail business before and I know one thing and one thing only THE CUSTOMERS ARE ALMOST ALWAYS RIGHT especially if you want them to return and give you business. Geez it would not have gotten this complicated had the employee had sold me the products I found and honored the price. #disappointed

This store is the poster child of a special brand of incompetence. Needless to say, the customer service was ridiculously poor and the worst part was that the bad customer service was across the board from the young newbie cashier to the store manager. Please stay away from this store if possible! Save yourself the grief and either shop at target across the street or on amazon.

I bought 3 gift cards for $ 50 per card from Babies R Us (BRU) in 2013 (sausalito branch which is now closed), Sorry not store related more overall store policy related.
I gave all 3 cards away in 2013, they all lived outside the bay area so thought gift card easier. I was contacted by one of the gift card holders later in 2013 that there was no $$ on the card. She lives in NY I had mailed it to her. Anyway I was mortified, she is my boss’ daughter!
I found my receipt and contacted the store I bought it from. It looked like 3 cards were input into the computer/​receipt by the cashier but one card got $ 100 and one got $ 50 and –0– on the 3^rd. Cashier made an error by inputting the same gift card number twice but BRU told me they could not give me a new card with corrected amount. I asked them to freeze the one with $ 100 that had not been used yet per their own records. They did freeze the $ 100 card but wouldn’t make the adjustments for a new card with $ 50 and deduct $ 50. from the $ 100. card. It is my problem to get all the cards physically back to BRU for an adjustment to be given.
Long story short I am still fighting with Babies R Us and Toys R Us (parent company), 16 months later via online customer service, to get a $ 100 refund or an adjustment or something.
I do not recommend getting gift cards from BRU, if there is a problem «too bad so sad for customer», even if BRU is the one who made the mistake. Bypass the grief, embarrassment and hassle and get a gift card from Nordstroms or Target, they have much better customer service. I don’t have kids so just thought a place with the name Babies in the name would be a good place for new moms to shop at.
True test for customer service is how they handle things when something goes wrong or if there is a mistake. They get a big fat F on customer service from me.

Good customer service when there are associates but it’s hard to find them sometimes. The baby registry system is good. Returns and exchanges are good. Surprisingly, there are a lot of items that are cheaper here than other stores. Some of their brand name items are good, too.

Very large store with plenty of inventory to choose from…
I have been to other Babies R Us and they are small and/​or connected to a Toys R Us. I like that this store is large and focuses on just the baby stuff. The store is always pretty clean and I never feel like I am waiting in line for too long, even if there’s a lot of people.
They usually have sales going on at all times and have at least 3 full racks of discounted things. This is usually where I head first :)
I should mention that before my baby even came, this is the location I did the baby registry sign up at and it was awesome! There is plenty of stuff to choose from and the people working will always answer any questions you may have.
Although this is just a Babies R Us they also have a great selection of toys (for younger babies obviously).

I had great service when my hubby and I came here to start our baby registry. The people that helped us start our reg and the people on the floor were knowledgeable and willing to help us! The only reason I’m not giving them 4 stars was when we checked out the young asian guy checking us out was really short with me and wouldn’t/couldn’t answer my questions nor was he willing to find out the answers! What a diff from the registry people!

I’m done with this store, and quite possibly all BRU locations. I don’t want to give any of my money to a company with such bad service.
The store is always messy and poorly stocked. They usually have the items in the back, but the shelves are often empty. No diapers, no diaper genie refills, just to name a couple things they didn’t have out. Be careful with the pick up in store option online. I tried to purchase a play mat online and pick it up in store. The stores computer said they had 3 in stock and they had none.
Terrible customer service. Twice in a row now, they have taken my coupons and not applied it to my order. The first time it was for 20 dollars off, the second only 5 dollars. Its a huge inconvenience to have to drive back here to fix their mistake. They don’t even care, which is the worst part, and the real reason why I will not shop here any more.
Unilocalers, be careful and double check your receipts if you shop here. I urge you to visit the san mateo location instead. The store is always clean, well stocked, and the employees are helpful and friendly. I will either take my business there, even though its a farther drive, or to target.