Enterprise Rent-A-Car

Rented a Dodge minivan to take the wife, dog, six bags and a dog kennel from Memphis up to Chicago O’Hare. Whole process couldn’t have been easier. Used a corporate rate and paid less than $ 200 for 2 days plus the drop off. Pickup was fast. Drop off was even easier and the bus driver at Chicago O’Hare went out of his way to help us with all our junk. Great experience.

Service is always friendly, accommodating, and prompt. The vehicles are not typically very clean. I rent vehicles frequently for business trips, and it’s rare to have a vehicle that doesn’t have garbage left in it from the prior rental. I typically do not complain or bring the vehicle back, however, the last rental had partially eaten food left in it, and the passenger dash (around the glove box) had mud or dirt all over it and I was concerned that my passengers would get their clothes dirty. I took it back and the staff was very apologetic and had it re-​cleaned quickly. They got the food out but missed the mud. Rather than be held up any longer, I just took it home and wiped it down myself really quick (which is typically what I do when the vehicles are still dirty). Bottom line, I give the service in the office 4 stars for always being friendly and willing to accommodate; but I give them 2 stars for cleanliness, because it’s rare that I dont have to clean something out of their vehicles. Consequently, a 3 star average.

Friendly, helpful, and willing to do whatever is needed, these people were great during this difficult time in which I had to deal with my car accident. I actually took the shuttle from Abra to get here. They were willing to take me home (they took an older lady home) until they got some cars in that I could pick from, but luckily they had a car come in right as I got there. So I ended up with an Altima for a while until my baby gets out of the shop.
I do want to note that they have a $ 16ish per day optional insurance you can get which will help you in regards to accidents. For example, if you get into an accident and it’s not your fault, you will still have to pay your deductible to Enterprise. Your insurance can get it back from the other insurance but it will take a while and I still thought it was odd. But I have never rented a car before so I just thought I’d mention it. Maybe it’s common practice and maybe it’s not but now you know!