Endocrine and Thyroid Center

Alright, well, I have no complaints about this particular practice. Actually, the ONLY thing that slightly annoyed me was the receptionist. I’d just recently been assigned new insurance information (same provider and all, just new ID#s), but my official card hadn’t arrived in the mail yet. So in the meantime, I printed a paper copy of my card off the insurance company’s website. Despite my explanation and the fact that the practice had everything they needed from me, the receptionist told me (rudely): «umm… this paper won’t fit in my scanner???» She looked at me like I was the biggest fool in the world and was just so condescending and flippant. Sorry? NAH.
So besides the cold crabby welcome, my experience was super pleasant. Even as a new patient I was able to get in within a couple weeks, and I saw Dr. Roopa who I found to be extremely sweet, knowledgable, and to the point. I basically informed her that my mom and sister have thyroid issues, and that I have 5 cysts on my own thyroid that ought to be scanned and checked. She did the scan right there in the office and quickly told me that my cysts are still tiny enough to cause no alarm — come back in a year to follow up and make sure all is well. Then she sent me to have blood work just to double check that all my thyroid levels are normal. The nurse who did the blood work was also sweet and made me feel comfortable, and so did the check-​out receptionist.
I was called within 2 days to be informed that my thyroid levels look totally normal at this time. All in all a quick and painless process. Nothing to dread and I have no doubts in the skills of these doctors.

This office was originally located in Grapevine in a Baylor professional building. When the doctors were located there, they had a completely different business name. They also had a string of negative reviews, sudden domino effect of employee turnover, an NP who left the practice and… more.
So, let’s leave to the imagination as to what would cause a physician practice to move out of town and change the name of a practice that has been established for years.
I personally won’t recommend anyone that I know to take the chance.

Definitely would not recommend this practice. Dr. Roopa scheduled me for a nuclear scan of my right thyroid after a cat scan and a biopsy. Said she would call me within 3 days with the results. A week later no call. I had to call & ask for her to call me. Several days later, still nothing. I called again requesting she call me with my results. A couple of days later her «nurse» calls me & says I need to «have surgery as we discussed». This was never discussed in depth, just as a possible option depending on the test results. Handled totally unprofessionally.
I did go to a surgeon and he reviewed my tests after having to battle Roopa’s office to get the full file. He explained everything to me and I had the surgery to remove my right thyroid.
Now I am supposed to go back to Roopa’s office to have my left thyroid checked to ensure it is working properly & make sure all my levels are correct. The girl in scheduling tells me I’m due for a biopsy & I’ll need to call Roopa’s nurse to schedule that. Are you kidding? Am looking for a new endocrinologist and refuse to go back there. Save yourself some time and go to someone who is professional and knows what they are doing. Not this place!

Unfortunately, thyroid specialists aren’t super easy to find in the northern Tarrant county area. I was a patient of Dr. Prost’s for years before I moved out of the area. Being able to find a new specialist was a HUGE positive.
Dr. Prost was nice… and he seemed to generally be interested in his patients. Sadly, that’s just about the only real positive review I have of this practice.
From incomplete information on my surgery request (causing the hospital to biopsy the wrong side of my thyroid — I asked them to read the orders… and they did exactly what was on the paperwork from his office) to the phone nurse that really should never be interacting with the public, I don’t have anything about this office that I can recommend.
Sorry. I’d look elsewhere.