Although I have enjoyed several massages here, I had to cancel my membership on September 15. I had a credit left for a previous month that I had paid for. I called today to make an appointment to use it and they tell me I had to use it within 30 days. I asked the rep to call a manager. The managers response was, you signed a paper that said that you were advised. I was not advised, why would the credit I paid for expire, and why would they lose a previously happy customer over this? I was planning to sign up in the future. There was no manager I could talk to at the Colleyville location, I was told to call southlake. I won’t be renewing my membership.
Tim N.
Tu valoración: 1 Southlake, TX
I was referred to Elements massage and set up an appointment. I had to set an apt. After work hours because I was told they had nothing available until after 5pm. The day of my appt., I was called during the middle of the day asking me if I was still coming to my 3pm appt. I told the lady that my apt. was at 5:30pm. no apology for the mistake or mis-scheduling, just some one trying to blame me. After not offering to try and find a solution she had the nerve to tell me that since I did not cancel my apt. 24 hours ahead of time they were going to charge me a cancellation fee. Unbelievable.
Wendy M.
Tu valoración: 5 Saint Louis, MO
This was truly the best massage I’ve ever received! The techniques were unique and so helpful. I would recommend this place to anyone who asks!
Mckenzie U.
Tu valoración: 5 Colleyville, TX
I’ve had several massages and by far Foy was the best! He knew exactly where my aches, pains, knots and strains were relieving all my stress and tension. He was very knowledgeable and professional. I left my session feeling so much relief. Thanks Foy!
Fatima C.
Tu valoración: 5 Bedford, TX
I couldn’t ask for a more perfect experience. Rhasheema took extraordinary care of me. The woman is a magician! I have never felt better and I will never ever go to anyone else for a massage again! The staff is friendly and attentive. I highly recommend this place to EVERYONE.
Schuyler K.
Tu valoración: 5 Arlington, TX
Fantastic! I have never had a massage before and now I am addicted! Extremely friendly and clean!