Fecera’s Furniture

I will never go back to this store. My husband and I stopped by there by chance to look at rugs, instead we found curio cabinets we liked and decided to purchase them as they were on sale for 50% off. We met with a sales person about purchasing the 2 cabinets. We were told that one was in stock but that the other needed to be ordered and would take 6 – 8 weeks to come in. We decided to think about it and call back if we wished to go ahead with the purchase. I called back to a couple of days later to purchase the 2 items, I was again told that it would take 6 – 8 weeks for the one cabinet to come in, I said that was okay. About 1 ½ weeks later we were told the cabinet was in and that it would be delivered on Saturday since that was the only day they deliver in our area. We stopped in the Friday night before to pay the balance due on the cabinet. We stopped by to look at the cabinets again to get an idea of the size, etc. and noticed that the 1 cabinet was no longer on the showroom floor, but we could see where it was located. When the cabinets, the one appears to be the floor model, as the glass shelves were not packaged, the light cord was not wrapped up and the switch has double face tape on it and finally it was dusty. The other cabinet was damaged while being delivered so we refused it. We did get a call from the store in the afternoon and was told that a new cabinet would be delivered the following week. Well we didn’t get a new cabinet it was the same one as before, but the mark was covered up. I will never recommend anyone going to this store.

My banker recommended me to Facera’s. I worked with the manager in the Collegeville store. I loved their selection, quality, and their customer service. Some big name furniture stores have all broken model furniture on the floor, eg broken drawers. Everything I saw at Facera’s was very good quality and I was also very impressed with the prices.
I purchased a dining room table and chairs, a complete bedroom set, and a secretary desk. While it took about 5 weeks for some of the pieces to come in, I didn’t mind as my new home was not yet ready to be moved into.
When the furniture came it looked as great as in the showroom. At the end of the day, I still had money left in my budget, which made me very happy.
Facera’s is my favorite furniture store and I will only shop there from now on.

I heard and read very bad reviews about Fecera’s and wasn’t sure how everything was going to turn out but my girlfriend got furniture there and she was very happy so I gave it a shot too. I was VERY PLEASED with my whole experience there! A very nice lady helped me. Her name is Barbera, she wasn’t pushy and she was very patient. They said my order wasn’t going to be delivered by the time I needed it, I don’t know what they did but they made it happen! I walked in on a Friday, ordered it Monday and it was scheduled to be delivered Thursday between 11 – 1 and it was in my living room by 12 o’clock! VERY SATISFIED! They made me feel like a VIP member!

Where to begin — well I custom ordered furniture on January 25, 2015, with the understanding it would take 8 – 12 weeks. I finally received my furniture on SEPTEMBER 12, 2015. Yes, that’s right … 8 months later. Due to various problems like running out of fabric for one piece, then running out of fabric for another piece, Fecera’s finally wanted to deliver this furniture in AUGUST. Next problem — they only deliver to my area on Saturdays. Really? If I wanted to stay home & wait for an August Saturday delivery, I would not have bought my furniture in JANUARY. I asked them to hold if for the month of August; they agreed. Delivery was then scheduled for September. I received confirming telephone call that delivery would be there and a COD charge of $ 288 for «storage charges»! I blew up at that and said forget this whole thing. When I said that I was told the Collegeville store manager had to agree to waive this charge, but it was HIS DAY OFF and they don’t like to bother managers on their days off. I said fine: forget this whole deal and I will sue you for my deposit back. All of a sudden, the manager was reachable and agreed to waive 2 of 3 of the months «storage fees». I then said again, I will not pay one penny of a «storage fee» for your incompetence. In the end, fees were waived and furniture delivered. NEVER AGAIN WILL I DEAL WITH FECERAS. if you do, be prepared for the most unprofessional and ridiculous business practices ever. the entire experience was a nightmare. BE WARNED! Can I give a less than 1-​star rating?

Horrible customer service. Bought a bed frame and it was supposed to be delivered today as there was concern about the storm Tuesday. The date ont he paper work was written as March 15^th. The sales manager, BOB, told my wife it was our fault for not looking at the paper work… will never do business there again.

If you understand the quality and make the decision to purchase from Fecera’s then I would still suggest you think again before buying anything from them. I can only speak of the Collegeville location. The store salesman and staff were incredible to work with. No issues there. It’s after the purchase where the NIGHTMARE BEGAN. I purchased 2 sofas, 2 swivel chairs, a man’s chest, cocktail table and 3 lamps. May of 2014 through July of 2014. Today… November 22, 2014 there are on going issues. Without boring you too much not one delivery came in good condition. Either soaking wet (3 times) and damaged, cracked etc. The store manager did try to do the right thing at first. It’s my understanding that Fecera himself said to redeliver the same damage piece again. This is not even the bad part of the story. After the 2^nd sofa was delivered with the entire back of the sofa damaged I was told that if I did not give back the original damaged sofa that we were still waiting on the replacement for that the police would be at my door. Once the «new manager» realized that he was wrong his wonderful apology was that I should call the corporation myself and ask for a refund.
It has been 6 months of stupidity, unprofessionalism from management and nothing more than making what should be an enjoyable time horrible. Needless to say I will not be doing business with Fecera’s ever again.

Pretty furniture (and expensive) if you don’t plan on using it.
We bought the Jackson Belmont living room set at Fecera’s in Collegeville and within 6 months of normal living room use the cushions had broken down, the back of the sofa had collapsed inward on the center cushion and the bottom springs were sinking badly. Not to mention there were pieces of wood sticking out between the back cushions, if you didn’t sit back carefully it could cause serious injury. IF you go shopping for furniture make sure you put your hands between all of the cushions! If we knew this was there we would have never purchased it in the first place. The love seat which barely got any use at all was doing the same type of deterioration and the ottoman cushion was shifted so badly it no longer held its square shape but was rounded and lopsided because the foam on the inside was so cheap it broke down within a matter of maybe 3 – 4 months.
Upon sending a written complaint Fecera’s called us and then sent out a repairman to look at it and he deemed it unfix-​able and the shop offered to replace the set with the same set since the set was still under warranty. We did not want to do that and my husband argued with the woman there (I believe her name was Ruth) that this wasn’t going to solve the problem because the set was built like crap and would just happen again. They refused to do anything else and since the set we had was basically garbage (at only 6 months old) it was better than nothing. We accepted a replacement as that was all they would do. I think its shameful that a company would sell such garbage at the prices it does.
Here we are again 6 months in the future with the same exact problem. The Jackson Belmont set has deteriorated in the exact same way as the previous one and we are out $ 2500. Also when looking up Jackson furniture there are numerous complaints about quality. Feceras is obviously more interested in making a few bucks than having happy customers (buy dirty cheap and sell high) If you want something you can look at and not use then its fine but this is totally unreasonable for furniture and the price. We are purchasing a new house and have several rooms to furnish and WILL NOT be using Fecera’s for any of it and will try to steer any friends or family away from there in the future.

I bought a bedroom set from here years ago… before I was really old enough to know prices of furniture. The set has held up great, its still beautiful, and I wouldn’t trade it in… HOWEVER… Now that I’m old and seasoned and a furniture nut, I know what prices SHOULD be.
I recently bought a house and literally need every piece of furniture possible… so I went in, loving the quality of my Fecera’s bedroom set. Upon my arrival, a woman greets me and tells me that the whole store is ½ off! AMAZING!!! Then, looking at the prices, I’m realizing that the ½ off price is more or less (within $ 100 or $ 200) of the regular prices of Raymour & Flanigan, for example. What? The woman then tells me that the sale is only until end end of the weekend. Wanting to do more research, I returned the following weekend to find that the sale was STILL there! What a liar. So, I did not ask for her when I returned, I just shopped as normal. I did find things that I liked, but not enough to purchase knowing that A) I was lied to, B) Raymour actually has REAL sales, and C) There are tons of furniture stores in a row right in Oaks off of 422. I’ll try those out.