My Weight Doctor

If you have a LOT of expendable $$, and are very desperate to lose weight AND do not care about spending time resolving customer service issues AND you are under 35, then this is the place for you!
If you do not have money to burn, are over 35 years old and time and sanity is valuable to your everyday life – STAY AWAY!

I am a former patient at My Weight Doctor in College Park, MD. I was initially very excited about utilizing the program to reach my ideal weight, however I became very discouraged after my visit.
During one of my appointments (½/​09 at 4:15pm), and prior to meeting with Dr. Shaban, I felt rushed to choose one of the 3 plans without any detailed explanation of each. While I did briefly research them via the website, and was given the opportunity to ask questions to the assistant, a full explanation of each plan would have been helpful. The reason I did not choose to ask a question is because I was unsure what to ask, and thought Dr. Shaban would provide me with a full explanation when I met with her.
During my meeting with Dr. Shaban, I had hoped for detailed feedback of the results of the tests I took during my initial consultation. For example, I wanted to know more about my metabolism, and the bloodwork that was done. Neither was mentioned at all. Why was there blood taken from me? I was also given a B12 shot, which at the time I did not know what and why it was being put into my body.
I was also given a packet with energy balance results, meal planner, nutrient summary profile, a grocery list, and sheets to track my consumption. I am disappointed that nothing at all was mentioned to me about this packet during my time at the office. After paying $ 199 for the initial consultation and $ 149 for my second visit, I had hoped for more specific information and better attention.
Finally, upon leaving, I wanted to ask Dr. Shaban a few questions, some about what was mentioned above, but felt rushed out of the room. I made an inquiry about mesotherapy, but felt it was not taken seriously as they had already began talking about the next patient while I was still in the room. I was so discouraged from my visit that I left without even making my next appointment.
I emailed several people at My Weight Doctor after my encounter and never received a response. I DO NOT RECOMMEND THIS PROGRAM!

Since I wrote one of the first complaints about My Weight Doctor. The BBB has dropped them from backing. I never received my $ 798.00 and all mailing I received from this company has been put in the trash imediately. Consumers beware of this company as a big rip off. They have no concern for you — just getting your money. To charge paitients 2 months after cancellation is rediculous. This company is the biggest rip off I’ve encountered.

I have had nothing but SUCCESS — almost 130 pounds of it in all!!! — at My Weight Doctor. Sure we all have bad experiences with different companies — I currently hate my cell phone company and am locked into a contract with them — what do I do about that??? I signed up for the «agressive plan» in March «2011 and it’s now January 2012. I am down about 117 pounds since I started with them (128 from my highest weight). I make sure that I see Dr. Gahnei each time I go in. Several posters complained about seeing different doctors each time but if you want to see the same doctor — just schedule your appt for when they are working and request them.
Just like with any weight loss program — I have tried and failed — you have to find the one that works for you. My Weight Doctor works with you to give you the tools — then it is up to you to eat healthy and exercise — yes excercise and eat healthy. I hated absolutely hated exercising before — now I don’t hate it so much — I go to a boot camp class in the area and take other exercise classes. I also email with the nutrionist regularly who is a great support person and only wants success. You can take pills and eat crap food and not exercise and gain or not lose weight — or even gain weight. The staff at My Weight Doctor takes the time to get to know you and what you are looking for and what your goals are. Sure there are staff I have met that may be not be favorite — but that is true in any place you do business.
I have 35 more pounds to my goal and I can’t wait to be there! this spring and start my maintenance program!!!

I’ve been a patient of My Weight Loss Doctor since Sept/​October. I had been losing weight but I noticed that the effect of the medicine was starting to decrease. By June I realized it was neccesary to switch my prescription since I was no longer losing weight or feeling any appetite suppression.
I made an appointment in early June with Dr. Earl Wyatt. He prescribed me with a higher dosage. I took it for about 2 days and knew something was wrong. Not only was it not effective at appetite suppression but it was giving me heart palipitations and shortness of breath.
My appointment was on Sat and I called the office on Wed to let them know that I wanted to switch back to my old prescription. Initially I spoke to Brenna and she said of course it would be no problem to switch back and assured me I would not have to pay for a new appointment. She made me a phone appointment for the next day and I would come in on Sat and pick up my old one.
As I mentioned in my earlier review, I was a «pay as you go» client. Which means that although I pay higher «a la carte» fees, I’m not on a contract. I pay as I come in and my costs are usually $ 260 for doctors visit, meds, and a shot.
The next day I left my office to talk to the PA. I waited for 45 mins. But she never called me since she was busy with another client. First strike. I called back on Friday after work pretty late in the day and spoke to a «Customer Support» employee named Gavin. Wow, needless to say I haven’t dealt with such bad customer service in a while.
I called to ask him if one of the doctors could give me a call or if I could stop by on Sat to discuss switching my prescription. He was aware that the PA had missed my apt b/​c I called the office to follow up. He then told me that I would be charged $ 160 for the doctors visit and a seperate cost for the meds. Even though Brenna who I spoke with first said I would not have to pay this fee.
When I told him this he said that it was company policy to charge customers who were not on a contract for these types of fees. When I told him that I had seen the doctor less than a week ago and had already paid $ 260 for that visit he didn’t care. He just kept saying I would have to pay. Then he started insisting that he overheard the conversation b/​t Brenna and I and he had never heard her say that, basically calling me a liar. I asked him to put me on the phone with his manager and he left me on hold for over 10 mins. Never got to speak with the manager.
I was so angry and upset that I almost gave up then and there. I waited a few days and called back to speak with a manager a few days later. I didn’t want my $ 260 wasted for nothing and felt at the very least they could just give me my old prescription and I would pay for the meds. I must have spoken to at least 6 different people in that office. All of them gave me a different story and line.
Mr. Lee the manager, who initially triied to sucker me into a contract plan, with the premise of using my health as an excuse, he told me that «because the meds are so strong we have to make sure that patients can be gradually weaned off the medicine». This was his excuse for why it takes a period of two months to cancel a contract with them. I of course was not fooled by that and now to my disgust the same man who had told me that I would need to be weaned off gradually off the medicine for health purposes didn’t seem to care that I was experiencing heart palipitations, dizziness and shortness of breath while taking the current prescription and when I told him I had discountinued the use of them for this reason he didn’t say anything!
So much for weaning myself off.
Every single person I spoke to basically treated me like scum b/​c I wasn’t on a contract plan. Initially when I signed up for pay as you go I wasn’t aware that i would be treated this badly if I ever did need a follow up or had any concerns.
Fast foward to many screaming matches later with various managers and employees none of whom were able to do the simplest tasks. I finally spoke to a manager named Jackie who assured me that she would ship the medications free of charge to my house. Turns out she not only sent them to the wrong address but she also sent the wrong prescription!
I spoke to yet another woman last week and told her I would be reporting them to BBB and MD Physicians board. She then proceeded to argue with me, yet again, that I would have to pay for everything. When I assured her that it had already been cleared by management she still fought with me. After 5 minutes she put me on hold and when she came back she answered sheepishly that it had been okayed by her manager. I then painstakingly had to explain to her my prescription, how many bottles I needed and my address.
Finally I received the meds on July 13. Not only has this experience been stressful but I’ve also gained weight back since I wasn’t on them for a month.
HORRIBLE PLACE! Avoid it!!!

The cancellation with My Weight Doctor is ridiculous. They make you pay an extra two months of service even if you choose not to use it or not.
My primary care doctor did not want me to continue using this program because weight loss drugs interfere with patients who have diabetes mettilus as well hypertension. I was told that if I wanted to cancel due to medical reason, I would only be responsible for paying up to 30 days, and not the additional 2 months.
Well when I told the billing department this, they said I had to come in for an appointment and their doctors had to determine whether or not I was eligible for cancelling due to medical reason. So therefore, my primary care doctor had no say so in whether or not the program is healthy for me, even though my primary care doctor knows all my medical history.
On top of all this, when you go to My WEight Doctor, you are not seen by the same physician each time. Once you stop taking the prescribed medications, you will gain the weight back.
So if you are looking for a quick fix, this is not it.

The fact is this place is only in it for the money, but aren’t we all? The blessings of living in a capitalist society. The people are not very friendly, the clientele in the waiting room are awful. who knows how good the credentials of the doctors are and it is overpriced. All that being said — I don’t care! I started 7 months ago and have lost 40 lbs. i went from a size 14 to a size 6. AMAZING! I am now working out every day, I eat very healthy and put only good things in my body and I feel fantastic! I am not saying that my weight Dr did everything to help me lose weight, clearly the working out and eating healthy did that, but without my weight Dr I never would have gotten over the initial 15 lb hump. The success I got from my weight Dr motivated me to keep going. I don’t care how bad your customer service is or how expensive you are as long as it works!
By the way, I have 8 different friends who are all using My Weight Dr and it has worked long term for them as well. One friend — 50 year old male — lost 110 lbs and has kept it off almost 3 years!

This place gives medical weight loss a bad name. Initial cost is $ 350 for blood work, consult, exam and diagnostics then you sign a contract for $ 250 per month. You need to give 2 months notice before you cancel the contract. There is no support whatsoever. All they do is shoot you up with «fat burners» and give you speed like medications to suppress your appetite. No Doctor is in sight. Everything is done by unenthusiastic assistants and the occasional physician’s assistant.
This place is bad news all around.