C & D Auto Body

This is the worst body shop ever. Do NOT take your car here. If you read the postive reviews you will notice they are for the attached mechanic shop. The shops are distinct and those reviews definitely don’t apply to the body shop. They returned my car smelling like a garbage dump and 2 weeks later I haven’t been able to find what is causing the smell. I have used cleaners and Febreeze but there must be garbage inside the body somewhere thay they left there when they put it back together. It took them 3 weeks longer than they estimated and they repeatedly lied to us telling us the car was «in paint». When we went to check on it, the car was in a parking lot far from the shop with «hold» written across the windshield. This was after more than a week of them saying it was «in paint» every time I called to check on progress. They also returned it with water on the floor of the back seat. I dried it up with a towel and more water seeped up from underneath. I continue to dry it out every day and water keeps seeping up from the under carriage. The body work seems to be good but the stench and poor treatment are not worth it. There are plenty of body shops out there. I recommend you choose another one.

If you need automotive help, this is the absolute best place in or around College Park. The same repair was quoted for three times the price at the local Jiffy Lube on Route 1, and the staff was exceptionally friendly.

Long review because of a really bad and drawn out experience. Bottom line, find somewhere else. I went to pick up my car three different times. Each time they had broken other parts that didn’t have anything to do with the accident. They were going to try to get me to accept it. I finally did after the third time and 2 months of back and forth. The car is still broken in places that didn’t have anything to do with the original accident. Unfortunately I cant include pictures.
Full Details if interested.
The accident happened on July 12^th. The car was hit on the driver’s side where the rear door and quarter panel meet. There was no damage to the front door or any other part of the car.
Sept 8^th, The first time I went to get the car I found issues with the following:
Driver’s Side Front Door: The window did not work and the cover over the rear view mirror adjustor was dangling off. The service lady drover the car around to the front with the window rolled down. Meaning that someone had put it down and left it there knowing that it didn’t go up. Luckily I tried putting it up and found out that it didn’t work. Otherwise no one would have said anything.
I asked to talk to a manager and XX came. He said it probably happened when they took off the driver’s side door to blend the paint. The excuse he offered was that it is hard to get things back on correctly. I responded that I understood and that was exactly why I had taken the car to C&D, because I was told they know how to handle those situations.
Driver’s Side Rear Door: The trim along the base wasn’t done correctly, the rear wheel well cover was falling off, and there were scratches on the door. The mold on the trim was flimsy and dripping, as if someone threw too much mold on it and didn’t smooth it out before it dried. The rear wheel well cover was loose and I popped it off with my hand. There were also scratches on the door as if they reused old parts.
XX did not have an explanation for that poor work, but he told me that he would take car of it. I don’t have a picture from that time, but I included one here just to show you the pieces that I am referring to.
Sept. 18^th, Second time I went to get the car I found issues with the following:
Driver’s Side Front Door: The weather stripping along the top was torn
Driver’s Side Rear Door: There was paint glue or some kind of residue left along the entire edge of the door. There was also a white gash. When I talked to Jose on the phone he implied that I had somehow been responsible for the residue, but he agreed to take care of it.
Driver’s Side Rear Quarter Panel: There was a hole where a piece of trim was missing. Jose later called and said he found it in the car wash where it had be blown off because it wasn’t properly installed.
Passenger Side Rear Quarter Panel: There was a white gash the size of a baseball where it appeared that someone side swiped a pole.
All of these issues happened after I had already gone to pick up the car once before. I could not believe how poorly they technicians are, and how there was no quality control from management before delivering the car to the customer. XX was not there but the manager and owner were. They marked everything and told me that it would be fixed.
Sept. 28^th, Third and final time I went to get the car I found the following:
Drivers Side Rear View Mirror: Had a white gash similar to, and at the same height as the one left previously on the passenger side rear quarter panel.
Front Quarter Panel: The weather stripping wasn’t on correctly and was collecting water
I pointed these out to XX who accused me of trying to have them fix everything that was wrong with the car. He got confrontational, asked why I was looking at other parts of the car, and told me he wasn’t going to fix anything else. Take it or leave it. The manager was standing just inside the office door and saw and heard what was happening.
It was as if I was surrounded in an alley by a bunch of thugs and I was going to have trouble if I didn’t walk away. So I did. I took the car as it was and decided to write this review.
The bottom line is that I do not think anyone should be doing business with C&D Auto Body. Both the owner and the manager knew about the issue and it still persisted.
In my opinion, there is no way that any credible shop would have delivered a car to a customer in that condition. Especially after the 2^nd and 3^rd times.

Was recently hit in an accident & their insurance company recommended them– I was not disappointed. Very friendly & quality work. They took care of me– worked out the rental situation & updated me along the way. Very pleased w my end result & their customer service.

They didn’t do any work on my truck, but I after a brief visit, I left impressed. I have a small dent, about the size of my hand, in the rear fender of my F-​250. I was told by my daughter-​in-​law that PDR (paintless dent repair) was the way to go, since the paint was virtually undamaged and the dent was shallow. Vick, the manager of C&D Auto Body, told me that they subcontract their PDR work and that this job was too small for them to get involved. He gave me the number of a mobile PDR provider that he uses and trusts, buffed out the little blemish in the paint (no charge) and told me that I was to call him if the PDR provider asked for more than $ 200. Small town service and courtesy in a big town!!!

I initially posted this review for C&D Auto Service, but Drew informed me the offices are distinct, so I am re-​posting my review for the appropriate business.
Summary: There was confusion about when I could drop my car off. I posted a negative review on Unilocal due to my frustration. Vic called to ask why and I had the displeasure of experiencing the most obnoxious phone call of my life (and I work in customer service). He refused to acknowledge that his employees may have been unclear and instead blamed me and my insurance company, inventing insurance standards that neither my insurance agent nor his own employees ever mentioned. I would give negative stars if possibly for his horrid customer service. While the other employees were pleasant, the phone call from Vic left such a negative impression, there is no way I will ever return to this business nor recommend it to anyone I know.
Original (3÷18÷14):
I first called on a Thursday to figure out if I could bring in my car after an auto accident earlier that week. The woman on the phone said I could bring in my car after the assignment from my insurance company is sent over. According to Vic, it’s an insurance standard to not bring in driveable cars late in the week; neither my insurance agent nor the woman on the phone made any mention of this standard. The woman on the phone did ask if my car was driveable, so she had opportunity to inform me of this alleged standard. Anyway, I received clearance from my insurance company (and made sure to ask how quickly I could go there; agent said the shop would get the assignment within 10 minutes) and brought over my car that same day. When I arrived, I was told the assignment had not yet arrived from my insurance company (even though the agent said she sent it during our phone call earlier that day; when I later told my agent what the shop said, she was surprised). The technician gave me an estimate, which was fine (insurance was covering most of the cost so I wasn’t concerned with price, just how quickly I’d get my car fixed). I asked if I could leave my car there immediately, but I was told to bring it back on Monday morning since the technicians don’t accept new assignments after noon and don’t work weekends. Had they worked on my car that Friday morning, the situation could have been resolved much quicker and probably with no headaches on my end.
Monday morning, there is yet another snow storm and roads don’t clear until the afternoon. Figuring the shop would again tell me to come back at a different time instead of just keeping my car for the extra day, I bring it in Tuesday morning. They go through the damages, I leave my keys and am told someone will call me to go over the estimate in detail sometime that day. A few hours later, my insurance company calls to say the shop claims there are extensive damages to my car beyond the original estimate and an adjuster will have to go out. C&D still has not called me to tell me this information, despite me clearly signing the form that says I want updates.
Update (3÷19÷14):
After contacting my insurance agent, she informs me my car is a total loss and the shop is no longer working on it. I (now) understand C&D cannot declare my car a total loss, but a phone call to inform me there has been a delay with my repairs or that my initial estimate has to be reevaluated would have made this experience much better. I was especially frustrated that I had to wait three extra days for this to happen due to C&D’s unclear and confusing standard to not accept cars on Thursdays.
Update (3÷21÷14):
Vic called me to ask why I left such a poor review and attempted to explain himself, claiming it’s all the fault of the insurance company and I’m not allowed to leave my car on a Thursday even though my insurance company sent over the assignment and trying to talk down to me by telling me I need to make a claim through insurance and he needs business and this review is damaging their reputation and I don’t understand how insurance works. When I asked the point of the phone call, Vic continued to be condescending and said he just wanted to make sure I understood. He tried to gain some points with me by saying he did not let the body shop take my car, even though I know I had not signed it over yet. I am still not making this review positive and the phone call did far more damage than the silence. Why interrupt my busy day to get an update on this review instead of conducting business with me? I’ve never had a phone call make me so irate.
Update (3÷24÷14):
I had to go into the body shop to get my personal items from my car. The woman who escorted me discussed my review with me, apologized for Vic’s phone call and said she would work with the employees to clarify how certain policies are explained to customers in the future. THAT is the way to handle a displeased customer and to improve a business.

Very professional and the service was great! My first time there and I felt as if I had been coming for years!

Wonderful service, great staff and management. I have taken my car here for years and they are professional and always do a great job. I trust them completely. Highly recommend!!!