Budget Car Rental

Really disappointing with the treatment I received from the supervisor. A long story short, I had been guaranteed that they would pick me up. When I called I spoke with the supervisor and this is what happened. First, she informed me that she couldnt pick me up for my reservation because of the time (1pm reservation). I informed her that I was guaranteed this earlier and she rudely told me she could not pick me up. Ok, so I asked when the last pick up time was and she told me 11:30am. I agreed to come 2 hours earlier and just wait in the office. 2) This is where it gets fun, she tells me then that I was outside the 5mi area. 3) I asked for a customer service number, and she gave me Avise and not budget. Finally got on the phone with Carmen, who was amazing (thanks for the help Carmen!). I spoke with Carmen and we googled the distance, which was 4mi. 4) Budget customer service rep Carmen then called supervisor to tell her I was within the respective distance and to help me out. 5) supervisor tells the rep, now that I was technically outside their pickup neighborhood.
Thinking about it now I remember supervisor briefly mentioning in the beginning of our first conversation that she didnt have any employees coming in to work the next day. Makes me think she was just giving me the loop around. Anyways, Carmen was great and offered to pay my cab ride there. But, supervisors like supervisor should not treat customers so rudely.