Camping World of Colfax

Can’t get sales to call us back either gone for the day or off.
Same thing when asking for sales manager.
Left several messages
Most unprofessional sales staff I have ever experienced
Save time go elsewhere to look

I wish that I could assign a negative number of stars.
This place has to be the single, absolute worst place in which to do business with in the US.
I purchased my trailer here… my experience was equal to dealing with a horrible auto dealership. When driving away with my new camper, they let me drive away with an incorrect-​sized ball (smaller than for what the trailer was sized).
I only purchased from Camping World because I was trading in a trailer that was purchased at another Camping World location. I didn’t imagine that the Colfax location would be as horrible as it is.
I was supposed to receive a refund of my previously purchased extended warranty and GAP insurance. Sales/​finance manager had me fill out the paperwork and said he would send it for processing.
Five to six months later, I had yet to receive the $ 1,500 owed. I called Good Sam; the paperwork had never been sent. I emailed scanned copies of the forms I had filled out earlier (directly to Good Sam) — and I received a check.
I called and emailed the CW of Colfax to complain. The manager simply blamed my previous dealership. No apology, just excuses. I knew he had reportedly emailed at least one of the forms to the other dealer… but nothing was ever received by Good Sam. There was no follow-​up with Good Sam or the other dealer. Out of sight, out of mind.
I politely requested the money I would have made in interest if I had received the funds when they had reportedly sent the forms (~ $ 75). No response.
When one of my frameless windows in the trailer was broken, after trying every other place I could think of to get the window fixed, with much regret I called Camping World of Colfax to request that they order the window for me. I called AT LEAST five times over a 2 to 3 week period. Absolutely no response. None. Sometimes the phone would ring… come back to the woman who answered the phone… she had no clue… she would try to transfer me again. It was like I was in a never-​ending call loop from he**. Two times I called and left a voicemail (with no indication of whose voicemail it was)…again, no response.
You might think… they probably were avoiding his call… but I never identified myself (out of my own paranoia).
I only needed them to order the window from the manufacturer. Simple. They couldn’t return a telephone call (heaven forbid that they answer the phone to begin with).
Looking back on this experience, I like to mentally kick myself for wasting so much of my time trying to reach out and communicate with this business.
I have spent this much time drafting this review, not to get this off my chest (I’ve already done this with family and friends), but to hopefully save you, the reader, from wasting your time and money on this organization.
You may want to shop in their store, but I would not recommend any other interaction with anyone at the business. One simple locking-​of-​eyes with an employee can result in a slow, sucking removal of your soul. Don’t make eye contact, keep your head down and your hand safely on your wallet or purse. Shop for a camper somewhere that will be responsive, professional, and is willing and able to communicate with you. It should not require that much work on your part to spend that much money on a camper.
Regarding my window… I called RV-​Outlet in Danville, spoke directly with their service department. It was amazing, I called… I asked for the service department… they transferred me… and I actually I spoke with someone. I requested the window be ordered, gave him the necessary information. He ordered it. It was delivered and installed within 2 weeks. It is amazing how much better RV-​Outlet appeared in comparison to CW of Colfax — and all they had to was simply be functionally competent. Nothing overly special, just competent.
If I ever decide to upgrade campers — I’ll be headed back to Danville.

I would like to commend you on the beautiful American Flag you have in front of your business. It made this Marine wife, mom, and mother-​in-​law proud to see Old Glory waving big and tall. Thank you for sharing with all the travelers on I-​40.

In a word, Incompetent. In another word, Criminal.
I’m really not sure if the Camping World Colfax NC service department is comprised of individuals who are simply bad at their jobs, or if they truly have intent to defraud their customers and steal money where none is owed.
What we went to Camping World Colfax NC for, how they responded, and what they charged:
Issue: Living room attic fan not working. Camping World: «You’re right, it’s not working. You should get that fixed.» Charge: $ 64.50.
Issue: Bathroom attic fan not working. Camping World: «Seems to be working now.» Charge: $ 64.50.
Issue: Black tank gauge never shows empty. Camping World: «Yeah you got some kind of problem there.» Charge: $ 64.50.
Issue: Install Wiring for portable solar panel. Camping World: Installed wiring, then closed the wiring up under the steps so that it is inaccessible. Then lied that the wiring was too short to be made actually useable. Charge: $ 64.50.
Issue: Need a copy of all keys since we only have 1 set. Camping World: Forgot this request entirely. Charge: none.
Issue: Fill the propane tank. Camping World: Did this after we arrived to pick up the rig at a pre-​scheduled time, which delayed pickup by almost an hour. Charge: Cost of the propane.
Issue: Replace RV water filter. Camping World: Installed filter (got this one right actually). Charge: $ 64.50
Issue: Check water levels, etc. in batteries. Camping World: Forgot this request entirely. Charge: none.
All told we got:
General walkthrough of the RV to confirm that the items not working were in fact not working.
Water filter replaced.
Wiring attached to batteries.
Propane refill.
Total Charges: $ 455.00!!!
You be the judge. You want to give Camping World Colfax NC your business?
For me, I don’t plan to buy a roll of toilet paper from any Camping World across the country, never, ever, ever.
Unethical crooks. Would give negative stars if that were possible.
The End.

Nice selection of RV accessories ad gear. They get 3 stars because everything has two prices– one is for members and one is for everyone else. Unfortunately that isn’t clear until you check out and are asked to pay the $ 25 membership fee. The savings isn’t enough to justify paying the fee in my opinion. Or in other words, the lower price is reasonable but the «regular» price is higher than comparable products in other stores.