Sprint Store

Sprint,
Never have I been taken advantage of like this in my life by any retail store. I have been a LOYAL sprint customer for years. Your store in Florida, on Wiles Road in Coconut Creek «upsold» me on the day my son’s mother died. Please check the link if you don’t believe me (
). I was there to buy my 8 year old a phone to keep in touch with his other family members and emergencies now that I am a single father. I gave them my budget and told them I’d need an additional phone. Your staff charged me for TEP, an LG Tab and the data plan that goes along with it even though I told them I didn’t want or need the tablet and only needed the line for my son. I was assured by the sales associate that my bill would not exceed my budget. Guess what… I called your customer service dept. and it did by almost $ 70 per month!!!
You should be ASHAMED of yourselves as a company. The ONLY bright spot to this whole ordeal was after I called customer services and spoke with Operator Jenny (BR21882) who did everything possible to make this right and changed my plan to the right one, and gave me credit towards the next 2 bills for the problems that were caused. The Interaction info is I758671247.
I truly hope you do not do this to all of your customers, especially the ones that have been loyal to you for years.
Extremely Disappointed, Robert Leigh

STAY AWAY FROM HERE PLEASE!!! The worst customer service ever. I had came to the store to upgrade my iPhone 5 to an iPhone 6 and they told me that they don’t do buy backs there, so I called corporate. Corporate confirmed with me that they do buy backs on phones. So I came back to the store and I had corporate call them and then the store manager tried to help me out, but sadly he lacked knowledge. He said the reason why they didn’t honer the buy backs was because it was up to his discretion therefore making him look like a pathetic idiot. The company itself says that they door and it is not up to the store manager it’s a policy. But since the store manager though that he owned the place he though he can make it his own little empire. He was a fool for doing so. The store itself is very nice but the manager and staff lack experience & and look like they are in there worst nightmare working there. PLEASE STAY AWAY FROM HERE!

This is the worst customer service I have every add the assistant manager is the worst they don’t care about customers here. Sprint has so many complainants about this store. All employees have no clue what their policy is about upgrading phones. Tell you get stuff for free then charge you account and refuse to give you refunds for the product. If you are thinking of going here for anything I would deff hope you rethink that. Rudest employees I have dealt a disgrace to the sprint company

Sprint store in Coconut Creek lacks Customer appreciation and Customer satisfaction. Apparently the staff thinks that they can deceive customers with their «Policy» statement that they do not allow IPhone trade-​in credit for an upgrade — only for accessories. After entrusting the sales members at time of my trade-​in, I paid for an upgrade and purchase accessories with trade in credit. Two weeks later I questioned Customer Care about this and began my quest for a refund at store level. When the store denied me a refund bc of they again told me it was «Policy» that I can only use trade in credit for accessories, I requested a copy of this so-​called Sprint «Policy». Of course they could not provide one. Again, lies.
I had to call Sprint Customer Care several times to try and resolve. However I attempted to speak to a store manager on the phone first but was left on hold for 45 minutes (wanted to document) at one point and 20 — 25 mins thereafter without the common decency of anyone picking up the phone or speaking to me. Furthermore, Sprint Customer Care had the same issue when I requested a conference call with the store. A couple of days later I spoke to the Assistant Store Manager and she was extremely rude and could have cared less. Finally, as instructed by Customer Care, I went in to the store with the items I was duped into purchasing to return them. I spoke again to the Assistant Manager and the manner in which she spoke to me was extremely inappropriate and rude. I told her I was calling Sprint Customer Care while I was there and she said, as she walked away from me, «let me know how it works out for you»! Really Sprint!!! As I was on the phone with Sprint, the store employees were staring me down, smirking, etc — did they think they were going to intimidate me!!! After several hours of my life that I gave up to get my money back, the Store Manager refunded me on the accessories.
Needless to say Customer Care is escalating this issue to their DM/​RM. I truly hope if they decide to keep the Assistant Store Manager employed, they should find a position where she doesn’t have interactions with customers and or staff. Additionally, the sales staff has a lot to learn about salesmanship and customer service — they need to find good, positive leadership at that location and/​or clean house! Good Luck Sprint!, you have a huge obstacle to overcome at Coconut Creek!

I am a long time Sprint customer with a business account and 5 lines. I had a very minor issue after a trip to Europe and needed a replacement SIM. For those that dont know the Sprint SIM is different than other carriers. Its a simple process. The rep tossed the cardboard card to me and walked away. I could put it in back at my office, however they could have done it in 30 seconds. Since they realized they could not make any money on me, they had no interest.

Sprint has bad service, clearly. We do get what we pay for! However, sales representative Kristi Brack at this location always goes above and beyond for her customers. So informative and helpful. If it wasn’t for her expertise, I would have already transferred companies.

Made a Formal Complaint to Sprint Customer Service… Deserve ZERO STAR, not a ONE
because after I made a reserve pick up, the sales person said they had no galaxy 5s.
They made me go back and do another reserve pick up. I went to do a reserve pick but the system indicated the store had s5 available. Called the store and asked if phone was available, to my surprise they answered yes, so I said can I pick up the reserve from earlier, and was left on phone 7 min. Another person came to the phone, and again was indicated the phone was available. Again left me on hold. Then said the store had none. I said that the computer system did indicate they had the phone, I was told they are for reserve. Do they think customers are stupid???
Basically, phones are reserved for customers that are willing to finance the 650.00 phone with no contract. I wanted renew the contract and no financing.(250.00)
It’s beneficial to them to sell phone for 650 and not apply my discounts of 250.
They should of been honest to me and not give me the run-​around.
Worst customer service ever!!! I called sprint, and had my galaxy s5 ordered and they will waive shipping and handling and placed a formal complaint against this store,
RESPECT CUSTOMERS!!! I’ve been with SPRINT 10+ years and did not deserve this treatment.
If you treat me well and with dignity, I will praise you on the internet; but if you believe you have the right to abuse your customers, I will criticize.
SPRINT doesn’t need bad reputation from stores like this.

Dealing with Sprint is one of the most frustrating things ever… Especially if you come here.
I was given the run around for two days before someone could actually assist me! Went in on a quiet Tuesday to be told they couldn’t replace the defected phone that they had given me. They then sent me to the Apple store in Boca only to be refused a new phone there because the error was with Sprint and Asurion!
Sprint is so quick to sell you on this and that and take your money, but when it comes to actual customer service and getting help — no one is able to do so.
They’re also very disorganized. There were only two associates helping a store filled with people while there was a manager and three associates in the back. What gives?

Don’t go. The store is nice, sales staff are good, but the place is slow and they have more than an acceptable number of arrogant people. I’ve had a couple of issues with them or should I say they with me. Went in to find out about tablets for employees, they drug their feet and I ordered them from another sprint store 16 total and they were delivered before this place even called me back. So the cold shoulder and some arrogant staff (manager included) may be a result of their poor follow through which I’m sure seems easier to blame on me than admit they did a bad job. I digress, bottom line is there’s allot of choices out there and people who want to do business and help, this isn’t one of those places.

Long waiting time, staff knows nothing about the products. Horrible store.