National Transport

My car was delivered fast, on time, and undamaged.
It was really dirty; like I waited till after it rained before going through the car wash dirty. I have rarely seen a car that dirty. Even so it was an open trailer and I can’t find fault.
But when it was delivered the battery was dead on both the car and the portable jump battery. He hooked up the portable jump battery. The power window rolled down a inch. My father and I had to push the car off the trailer. And push it into the drive way. This is were it gets bad. The driver left us with a dead battery and the power window rolled down a inch and it looked like it would rain any second. Panicking my dad removed the battery while I bought a new one at the store. So we did an hour of unnecessary work, paid $ 150 to replace a perfectly good battery, and got really dirty doing it.

Great service!
They moved my car enclosed from FL to CA and were a day early! My car was in perfect condition as I have left it. Only took about 7 days to get to CA.
I would highly recommend.

This company defied the odds and absolutely under promised and over delivered. I contacted them on Friday, received a call back within 30 minutes, got the right answers to my questions and booked. On Monday, they picked up in Boston and delivered to Phoenix on Wednesday. Yes, it was late (11:00 PM) when they arrived but it was the same driver that picked up from my family member and he had the same friendly disposition as my Sister reported. He also called with several updates and I agreed to the delivery time. My near new vehicle was clean and damage free. Fair, fast, on time and friendly. Good enough for me!

This review is long overdue. We moved from FL to CA about two months ago for work. We got rid of all of our stuff and had our bags packed, but we were mostly worried about having our new car transported across the country. After reading so many horror stories on auto transport companies, I was truly scared of having our Infiniti shipped. After lots of googling, I found National Transport. They seemed a reputable company with excellent customer service and reliability, so I decided to contact them for a quote.
On the phone, the customer service was great. They answered all of my questions concerning bags and things you can leave in the car, how the service works, where the car would be delivered and picked up etc. They also quoted us for a reasonable price for the distance. While we compared it to a few other companies, since we got such a good vibe from the people on the phone, we decided to go with National Transport.
After we paid, our driver kept in touch with my husband and gave him the definite date and time when he would be picking up our car. Since we had already left for California, my mom drove our car to a nearby shopping plaza where he loaded it onto the truck. After about a week and a half (impressive for such a long ride), our driver contacted us that he was going to arrive the next day.
When he arrived, he dropped off our car at my husband’s workplace. My husband inspected our car and it was as beautiful as it was when we dropped it off. Everything that we left inside hadn’t even been touched. I was very grateful to the driver for keeping constant contact with us and taking such good care of our baby.
Regardless of the company you use, I guess it really depends the driver you get assigned, but National Transport still offers a great price and people that do care. For our next big move, I know that if I ever need my car transported I will use National Transport. They truly take the time to address your concerns and our driver really did take good care of our Infiniti. It is stressful enough as it is to move cross-​country, so I’m glad this reliable company made it so hassle-​free.
Thank you!
P. S.: Tip your driver, or he’ll remind you to tip him, lol.

Very happy. Picked up on time and delivered in 2 days (FL to NY). Zero hassle so I am happy. Driver was friendly and respectful.

The customer service was great. However, I can’t say the same about the driver they found me t transport my vehicle. I was told pickup would be in 5pm so I schedule goodbye dinner with friends at 7pm. At 5pm I called as the driver hadn’t shown. Was told that traffic was to blame he’d be there at 6pm. At 6pm I called again as driver was still MIA. Was told driver was West Palm and that is a difficult city to deliver and pick up. I wasn’t rude but did make myself very clear to the person on the other side of the line, that I’d be going to dinner and that the drive needed to wait for me just as I waited for him. Driver finally showed up as I finished dinner.

Used this company to ship our daughter’s car home from college (California to Texas).
The actual transport was perfectly satisfactory and the car arrived in perfect condition.
However, communicating with this company was a hassle. We booked the shipment so that the car would be picked up within 5 days, the 5^th day being the day that she was leaving town. When we finally heard from someone regarding scheduling of the pick up, they gave us a two day window, both days being AFTER she was leaving town. Perhaps we failed to read the fine print, but be aware that the 5 day period refers to 5 business days. We tried repeatedly to reach the company via phone and e-​mail to discuss the issue and hopefully make other arrangements, but there was never a response. Right before my daughter left town, she finally received a call that the car would be picked up on Monday (the next day). Out of time, she finally had to impose on a kindly professor who allowed her to leave the car in his driveway for what we thought would be a short period of time – just until the next day. We notified the company of the change of address for the pick up (at this point, we had a number and e-​mail of someone in New York, a phone number in Florida and a phone number of a driver). The friendly professor waited at home all day on Monday, and the car was not picked up. The response from the company? Although the car was not picked up on Monday as promised, they were still within their 5-​day window. My daughter was embarrassed to further inconvenience her professor, who was not able to be at home the following day. We had to ask him to just leave the car key under his doormat, which, although it turned out fine, made us uncomfortable.
Even after notifying them (I had a phone number and e-​mail for someone in NY, my daughter had a phone number from someone in Florida and a phone number of a driver in CA) about the new pick up location (within about 3 miles of the initial location) and receiving a written acknowledgement stating that the driver would be notified ASAP, the driver called (from yet another phone number!) saying that he was driving around the college campus, unable to locate the car. After giving him the updated address, the car was picked up, transported and delivered without incident within about a week.
Bottom line is to be aware that you are not booking directly with the actual carrier and that you may encounter communication difficulties if you have any changes or if you have hard dates and times for pick up or delivery.

I would definitely recommend National Transport. They answered all my nervous first-​timer questions upfront with honesty. They delivered my motorcycle prompt and safe as promised. My rep, Teresa Mays, was very nice and accommodating to all my needs. She made my experience stress free by keeping my informed and up to date on insurance, my pick up and delivery details throughout the process. They took good care of me.

After I learned the I’d be moving across the country to Mississippi (from CA), the best decision I made was to forgo the 35-​hour drive and pay someone to transport my vehicle. The second best decision I made was to hire National Transport to do it. At first, due to the driver’s schedule, I was given a 3-​day window in which my vehicle would be picked up. Thankfully, the timing worked out and my car was picked up on the perfect day, right before I was due to fly out. The driver, Daniel Brank, informed me that he would be the one to meet me in Mississippi exactly 1-​week later, gave me his personal cell phone #, and made me feel at ease. Daniel’s communication was incredible and even ended up delivering my car a day early! This entire experience was well worth every penny and I recommend this transport company wholeheartedly!

My contact was extreme nice and informative!.. the company was not harassing at all like other ones i was in contact with. I would definately recommend and use their service again.

I recently purchased a car out of state and did not want to spend my only day off in 12 by flying and driving 6+ hours. The dealer suggested this company and the quote was exact. I didn’t want the car delivered on Friday the 13^th and they arranged transport within 2 hours. The driver picked up the vehicle, called me and text“d message with updates as he was delayed.
Upon arrival the driver was professional and unloaded the vehicle expertly. He pointed out things observed at pickup that I wouldn’t have. (The car is a high end European import that is gently used)
I would recommend this company to anyone and especially the driver.

Great job! Had a classic GMC truck transported from AZ to CA and was delivered same day. Only took them one day to schedule a driver. The first time I called I was given a quote for $ 775.00. When I called back to book the transport, I was told the person that quoted me that price gave me the wrong amount and no longer worked there. They actually knocked it down to $ 600.00! Price seems to be dependent on size of vehicle and type of transport truck. Customer service was great. They even let you make a deposit and pay the rest at delivery to the driver if you need to.

National Transport, LLC is the absolute worst company that I have ever done business with. So bad that this is the first time I have ever posted a review about a company online. I contracted with them to transport my Audi RS4 from Lititz, PA to Kansas City, MO.
My Audi RS4 was delivered to my home on Friday, December 27^th 2013 at approximately 9:30 am. It was delivered by Sharahani Logistics out of Marietta, Georgia. When the vehicle was pulled off the truck and backed into my driveway, the truck driver began to work up the bill of lading as if nothing was wrong. When he noticed that I had been looking at the front bumper, he then mentioned that he accidentally «cracked» the lower portion of the bumper when he was loading the car on the truck. It was far worse than a small crack… I immediately called National Transport, LLC and advised of what had happened. They requested that I hand the phone to the truck driver who then immediately admitted fault to them. National Transport, LLC then had me email them the bill of lading showing where the truck driver caused the damage as well as a copy of the estimate I received later that day. This information was sent to National Transport, LLC on Saturday, December 28^th 2013. I received an email from National Transport, LLC on Thursday, January 2^nd 2014 advising that they had been working with the independent carrier (Sharihani Logistics) regarding the damage. The independent carrier advised that they were sending payment directly to my attention and that payment was being finalized that day. While it’s not crucial to the incident that I am writing about, it’s definitely worth mentioning that my vehicle was parked under another vehicle on the trailer that had leaked transmission fluid on the roof of the car. Luckily, the gentleman at the body shop had a compound that he was able to utilize in order to buff the 2×2 spot out of the roof.
Several weeks had passed without a check, so I decided to begin following up with National Transport, LLC. I had sent over a dozen emails to multiple individuals at National Transport, LLC with little to no assistance. I was advised that the independent carrier «promised» they sent the check for damages on Tuesday, January 7^th 2014 and that it was probably delayed due to storms. Please feel free to go back and review the weather history between Georgia and Kansas City between those dates and you will find that there had been no inclement weather that would have delayed the United States Postal Service for more than 10 days. I could get an envelope from here to Uganda via propeller plane and donkey-​back in less time. When I inquired about the delay, they emailed me a picture of the check that the independent carrier «mailed» when I then noticed that it was made out to the attention of the dealership that I bought the car from. Even if they were being honest and the check actually was sent, which we all know is far from the truth, what does someone do with a check that isn’t made out to them? When I asked why the check was made out to the dealership, National Transport, LLC advised that the independent carrier probably thought they were making it out to the body shop that was repairing the car to ensure the money was clearly used for repairs and not something else. What reputable company says that? You can’t make this stuff up.
I was finally forced to turn the claim into my insurance carrier. They tried to recover from the company that damaged my vehicle and eventually had to turn the claim over to collections on February 17^th 2014. After several months of unsuccessful attempts, I received a letter from the collections company on Thursday, December 11^th 2014 advising that they were closing their file.
If you refer to National Transport, LLC’s website and review the section titled «Our Licensing, Bond and Insurance», you will find that they note «Every shipment and all drivers carry cargo insurance in excess of $ 175,000. National Transport carries additional insurance of $ 1,000,000». Please also refer to the section titled «What Makes Us Different» where you will find that they note «We offer industry leading cargo insurance in 100% of our quotes. Rest easy knowing your car is covered in the rare event of minor damage». This would lead any consumer to believe that their shipment was insured up to that amount. When asked about these statements, National Transport, LLC would never respond.
Absolutely never do business with this company. Any reputable company would have done the right thing and have at least reimbursed me for my deductible. We hired National Transport, LLC to find a reputable carrier that we could trust with the assumption that my vehicle would be properly covered via the cargo insurance noted on their website. Whenever buying a vehicle out of state, just buy a plane ticket and drive it back. I know I will from now on. If you must go through a broker, stay far away from National Transport, LLC.

I really don’t understand all of the negative feedback that I am seeing. I recently contacted this company because they are local and was floored by the overall level of customer service and follow through that they provided. I needed a high end vehicle transported cross country and called them. their representative was extremely helpful and very informative.
My car was picked up as scheduled and delivered in exceptional condition as promised. Every time that I called, I was connected with someone who was more than happy to help me in any way possible and I was never misled in any way shape or form.
This will be my transport company moving forward !

My vehicle was picked up promptly on the first date I told them it was available!
I sent my request to several companies who all hounded me for weeks… in the end I went with the a completely different company that I found on the web, who was the least expensive. Contrary to the emails I received about companies not being able to confirm the price, I was not disappointed! The driver was professional and courteous. The price was as the original quote. The communication was clear. The company knew where my car was at all times.
National Transport has an A+ rating with the BBB and I would definitely use them again.

Absolute terrible experience, avoid doing doing business with them at all costs. They are good at giving the run around. Almost got completely screwed by them, luckily one of their competitors came through. If possible try doing business directly with a driver.

My experience with them is positive, but new customer should have the right expectation.
1. The company is more like a broker between customer and contract truck driver. They do not seem to have own truck.
2. Because they don’t have truck, they won’t be able to book the appointment until the same day or the day before.
3. The time between when they inform you to when the car get picked up can be very short.
4. The quality of delivery is all depend on your luck to meet a good contract driver
5. Their price is great!
6. They have a lot of truck if you are happen to be on the popular route.
So for my own story.
⁵⁄₁₄: Book the transport from Orange County, CA to San Jose, CA
⁶⁄₇: quit my former job
⁶⁄₁₁: First day of pick up.
My expectation was that they would at least give me a night to pack but guess it wasn’t true. Received the phone call from them at 1pm for the same day pick up, but I did not finish packing so I had to ask for another driver. Asked them to change first day of pick up to ⁶⁄₁₄
⁶⁄₁₄: Receive the second phone call at 10am for pick up, this time they told me the driver will arrive the next day. The driver (Anthony) called me around 6pm and told me he should arrived around 10am. I’m finishing packing, throw everything into the car, and had a good sleep.
⁶⁄₁₅: Driver (Anthony) arrived around the time, inspect the car, and put the car on the truck. I gave him two address, one for home and one for work so it’s easy for me to pick up depend on the time.
⁶⁄₁₇: First day of new Job. Car delivered to San Jose right before I left my office, so I was able to drive home with my car. Anthony also made a few call to me prior to deliver to make sure he can deliver to the right location.
⁶⁄₁₉: I’m writing this review. I would also replay National Transport’s follow up E-​mail but they don’t put Email address on their E-​mail…

Did they pick up and deliver my car, yes they did but dealing with them was a nightmare.
First, while they tried to be helpful and have every operator offer to help you out it’s better when you deal with just one operator throughout the entire process rather than having to explain and re-​explain what you need to different people, this was not helpful.
Second, I’m the owner of the vehicle but my company paid for the transportation. So why would they call my company and inform them of the pick up date? I never got a call about the pick up date, I had to follow up with the transport company and they said they called me, I told them that I didn’t understand why they called the company when I’m the owner of the vehicle???
Next, they wouldn’t give me a time frame as to when the car would be picked up, a 4 hour block would be nice but they didn’t. They just said, on this date have your car ready, this is their line of business they should know at what approximate time the car will be picked up.
My car was picked up a week before its scheduled delivery but then it arrived before I had even left! I had told the operators many times on the exact date that I would arrive. The driver contacted me letting me know that it would really help him out if I was there to accept the car, I don’t blame the driver, I blame the transport company.
In addition, they that due to legal issues that I couldn’t add more than 100lbs in the trunk, surprisingly these legal issues would vanish if I paid an additional $ 200.
The price was ok but dealing with them was a nightmare. Like I said my car arrived ok, I give credit to the driver not to the transport company. The 2 stars was for the driver.

On 4÷15÷13, I decided to utilize National Transport because I was impressed with the customer service I encountered during a quote phone call. I was assured that our truck would be picked up within 1 – 4 days of my scheduled date. It is now ⁴⁄₂₅₁₃ and our truck is not even scheduled to be shipped. I have been making follow up phone calls and as evidenced by the horrendous customer service, it is not important to keep a customer happy after a contract is signed. I am very frustrated that I may not be able to start my new job that I am relocating for. National Transport has had more than 2 weeks notice to schedule a shipping and this type of service seems unacceptable. Go somewhere else for your auto shipping needs, this kind of anxiety and frustration is unnecessary during a cross country relocation.

Booked them to pick up my husbands truck on 1÷14÷13 said it would be in the next 5 days… (yea right) then today get a call and said he would be at the place to get it at 3pm (Also we have had someone waiting all day for the driver) then the person we have waiting calls and says «Know one has picked up the truck” 4 hours later. SO my husband called the driver and came up with some lame excuses and said he will be there by 8pm. Ridiculous to have service like this dont promise something & it not happen. Will tell all the military families not to use there services. Also last week wanted us to drive the truck a hour and half to a driver who just left the city. Last time i checked we were paying you do all the driving…