Four Points by Sheraton Cocoa Beach

I can’t say enough good things about the front desk and the management of this hotel! We had a problem with the shuttle that was coming to pick us up from the airport. The hotel management was so quick to resolve this and make it right. I was shocked at how responsive they were. The folks at the front desk were so kind and helpful!
The hotel itself was nice, clean, and not too far from Port Canaveral, but the way the management handled the situation with the shuttle was such a breath of fresh air!

This review is long overdue. I wanted to thank all those involved in our stay. Lyndsey and Michael, the night manager were the first two to welcome us to the hotel. They were both so friendly and willing to help!
There was some confusion over the reservation made with
and the actual hotel. Lyndsey took it upon herself to get into the reservation and look to see what happened as well as listening to us on how things could have transpired. Lyndsey got us into a room that worked for us and made it more than right. Thank you Lyndsey, you are GREAT!
Michael helped us with getting to our room and making sure it met our needs. He was awesome and seemed like the the type of guy who would roll up his sleeves and do what was needed to get it done.
The hotel was very nice clean and rooms were done very well. We will go back again and even recommended othr friends already to stay there.
The staff and hotel overall do a great job of taking care of those people who are also cruising out of Port Canaveral.
Thank you so much fo blessing us!
Steve and Brenda

My family and I made the unwise decision to stay in Cocoa Beach the night before a cruise out of Port Canaveral, but were fortunate enough to book a room at what may be the only decent hotel on the strip. The Four Points is nothing to get excited about, but our room was comfortable and quiet, and the front desk clerk friendly and attentive. There’s a lobby bar with a giant fish tank that impressed the kids, and a decent beer list that impressed me. There’s also a fully equipped Starbucks in the building, although you have to wander through their massive gift shop to find it. This hotel’s biggest selling point may be that it’s across the street from the famous Ron Jon Surf Shop, although I didn’t feel safe making the short walk over after dark.
We’ll do everything in our power to avoid another visit to Cocoa Beach, but in the event our car breaks down here one day, we’ll make a beeline to the Four Points and hold up there until we’re rescued.

I am a psychiatrist for the VA Hospital and booked this hotel for a work-​related conference I travelled 1500 miles to attend. When I arrived, the front desk staff appeared very nice (free parking pass, 1 hour early check in), although did give me some grief over a family member having booked for the room w/​their credit card, still needing my card for «incidentals». They guaranteed me however that the room charge would go on my family member’s card as was booked. The first (minor) issue was that their printers in the business center were down so I couldn’t print essential conference materials. The real nightmare however began 4 – 5 hours after checking in, when I was getting ready for a dinner reservation. I noticed the TV didn’t work, so I called the front desk. The «guest services» representative — who supposedly specializes in customer service and satisfaction — said they knew about the TV and were «waiting for you to call» to offer me a room switch… wait, what?! I asked why they would knowingly withhold that information while I unpack and settle into a room knowing I would need to ultimately repack and switch rooms. Instead of apologizing or acknowledging such behavior is not very customer-​centric, the representative defensively mentioned that I’m only staying 2 nights («well how long is your reservation»), as if that made up for my having to waste my time due to their blatant disregard for it. After trying to sell me a more expensive room (rather than trying to offer a free upgrade or any other form of compensation) which I declined, they switched me to the room next to mine. The woman made a comment about how they’d been working on the lock for a while but had recently fixed it, and I was trying not to let my experience thus far make me think too far into this. Sure enough, the keys they give me don’t work and I have to wait for someone to meet me and give me new keys… which work after 2 – 3 tries. He tells me this is normal with the new lock and I just have to push the keycard in very firmly. By this time, I’m late to my dinner reservation. I finally go to dinner and come back to find I can’t get into my room with my key after 10 attempts, so have to ask the front desk for a 2^nd time for new keys. The guy that meets me this time is new (to me) and says something to the effect of «oh it’s THAT lock» as if he too is in the know about the recent issues they’ve had with this lock (just like the TV issues they knew about in the other room… I’ve been here less than 6 hours at this point). He then tries a master keycard that also doesn’t work and tells me he will have to go get the «master key». This turns out to be an actual key they can use to open any hotel room by taking off the circular plate on the door handle and exposing the keyhole underneath (see picture — which is of another room on the same floor, so this is clearly not an isolated incident). As he leaves I ask how I’m going to get back in when I leave. What he tells me is ludicrous — I have to call the front desk and wait for them to meet me at my hotel room EVERY TIME I need to re-​enter my room. So, every time I leave I have to either leave my door open and my belongings vulnerable, or call the front desk to let me back in which significantly interrupts my trip and my privacy. Clearly neither option is acceptable. My mother also had a room here and we both were so put off by this 1^st day there and the blatant disregard for our time and satisfaction that we cancelled our reservations and went elsewhere. Upon checking out I had to wait 20 minutes for 2 different employees to attempt to let me back into my room in the process of packing up my belongings. Of course after I leave I check my credit card to find that they fraudulently charged my card (as they guaranteed in the beginning that they wouldn’t since the room was booked with my family member’s card). I left a message with the GM about this and — shockingly — never heard back.
Needless to say, this experience at the Four Points Sheraton Cocoa Bay was appalling, insulting, and unprofessional. Let me recap: #1: broken printer needed to print conference materials, #2: TV broken in 1^st room requiring room switch (to which they admit they are aware and were «waiting for you to call»), #3: late to dinner because the keys they gave me for the 2^nd room I had to move into after unpacking/​repacking/​unpacking did not work, #4: come home from dinner and have to call the front desk because the new keys they gave me didn’t work and have someone come and say «oh it’s THAT lock» — so they moved me from one room with a known issue to another with a known issue, #5: they have to use a «master key» throughout my stay requiring me to wait for them to let me into my room EVERY time I leave and come back, #6: they fraudulently charged my credit card for the stay and did not respond to my attempts to discuss the issues I encountered.

Great location, and very appealing exteriors, great staff, Zarek, Lindsay and especially Sherrie who was so accommodating of all of our requests, but the building itself is starting to show signs of wear and tear, especially the spacious junior suite we got.
The key reader on the wall of the 5^th floor is loose and not secured properly, some of the furniture in our room is stained, light fixtures in bathroom are loose, mold and mildew visible and coming loose around the tub. Wi-​fi speed was very slow and connectivity was unavailable many times of the weekend.
We look forward to the repairs and updates management said are happening soon, since this hotel is in a prime location.

We normally stay here each year and have a wonderful experience but that is in the winter. Our summer experience was awful.
The room smelled like smoke so we asked for a room change. The front desk gal was friendly and courteous but the hotel was completely booked. We went to dinner and our waitress continued to forget our table; the manager noticed and tried to overcompensate. They did not give us 15% off with our coupon but we were over it at that point. There was no hot water in the shower at night and though we had a «Later Please» (Do Not Disturb) sign on the door we were woken up by housekeeping in the morning trying to clear everyone out. We requested late check out and were denied because of the amount of guests. I left my sunglasses in the room and when I ran back my key didn’t work (even before checking out). I stopped a housekeeper to ask for access to my room and she was clearly put off that I interrupted her work. The Starbucks employees complained that there were way more people than they were equipped to handle.
I spoke to the concierge the next morning about the 15% off restaurant being missed and he just exclaimed «oh my why wouldn’t they give you that?» And then said our balance was XXX and have a nice day.
We won’t come back here in the summer and are contemplating other options for our annual winter getaway.

Staff at the front was very nice but that does not make up for how dirty the hotel is. I asked for clean blankets because when I arrived our blankets had stains on them. When I got my new blankets they were stained as well. My room smelled like cat pee. A women staying next to me snuck a dog in and it was not a service dog. For the money you pay a night for this hotel it should be way cleaner.

Floors need to be deep cleaned. Room was dirty when we arrived. Rooms need to be updated. Very cheap and old. Service was good. Supervisors came into our room and vacuumed. We had to ask the housekeeper to come back into our room and clean it. Bed cover was dirty upon arrival as well. Elevator, hallways and room dirty overall. Location is nice. Starbucks and surf shop in the same building. Love Starbucks and the shop had great prices and clothing!

Remarkably and almost intentionally bad. Servers in bar are friendly, but irritable. Room we booked didn’t have AC so we got stuck in a smaller room with a roll away. The pool is an after thought wedged between 1989 Oldsmobiles and the swamp coolers. I can’t see how this could be marketed as a Sheraton. It’s more like a Ha’ Penny Inn.

Can’t say enough about Ryan and Zarahn. Got us checked in early, towels, water, you name it we got it. Nothing like a real private pool. This place is great. Can’t wait To come back. I will be joining reward points to visit again. Highly recommended only one block from the beach. a+++.

Not overly impressed by the room, which is supposedly the nicest they offer. The hall outside the room smells like it backs up to the kitchen’s dumpster. The staff is very nice and the room was clean upon arrival. The hotel restaurant is not impressive at all and stays pretty busy/​loud. I definitely feel like I paid too much.

Chouette halte, Déco agréable, service très souriant. On eu un souci au buffet American Breakfast, attente trop longue pour les œufs mais réaction immédiate du manager et donc, je recommande chaudement!

I didn’t stay here – however we did park here for a cruise and my lovely friend left the car running (car is that quiet). This hotel called and took care of the entire thing. Very helpful and organized!

Inside the Ron Jon surf shop so enough said there. As long as you spend as much time downstairs or out and about within Cocoa Beach you should be good. If you actually go up to your room you will notice the hotel does need a facelift and some updating. Got the room for 7000 Starwood points last minute so will not complain.

Everything was fine at check in the two gentleman were polite and courteous. As we went about our day we noticed there was still someone else’s soap in the shower and was never cleaned. So we then alerted the front desk and they said they would take care of it immediately so we went to dinner and came back and thought nothing of it. While we were at dinner they actually cleaned the room towels etc and left 2 trash cans full of trash so when we returned the trash cans were full so I proceeded to take them out myself because the housekeeping cart was 2 doors down in the hallway. As I dumped the trash out myself the housekeepers didn’t attempt to help or say anything really just watched me as I cleaned my own trashcans. We were staying in a whirlpool suite (the best room they offer) and as we walk in the hallway right by our room it smells like the back end of a trashcan of the kitchen at all times which was disgusting. So after I cleaned my own trashcans I notice that the soap in the shower still wasn’t cleaned and they have already cleaned the room.
Overall the stay was unpleasant and to top it off the two ladies at the front desk (pamela and jordan) were very rude and unpleasant and made us feel awful for asking for a late check out (which we were told our check out was 4pm when we checked in). «You should feel lucky and no one gets that» (is what the front desk ladies told us) and the housekeepers have to stay late to accomdate you. This was our honeymoon and we wanted to not be rushed. What a honeymoon– unsanitary room, cleaning our own room and having terrible room service to top it off (our order was made wrong and they told us they would fix it — instead they closed the kitchen and we never got our food).
When we went to the front desk to tell them about the room service issue (Jordan) had a big attitude saying «I don’t handle that you have to go to the restaurant I don’t know». I just felt flabbergasted and unnerved by the whole situation I just wanted it to be over. Not to be treated like an idiot for explaining the situation.
Do not put yourself through this — we would have been better off staying at motel 6!

Had great time at shark pit Dave, Tina, & Dan made us feel very welcomed greatttttt service, food was very good never had to wait for drinks or good fun place to go will def go back again rooms were ok, nothing special, air cond did not work some came to fix it and when we returned from our day out air still did not work convenient location for walking to places

I’ve been by here quite a bit but never stayed. Since I’m a Marriott Rewards member I usually stay at the Courtyard a couple blocks down.
We saw the rates were down to $ 90 online and decided to check it out. By the time we got there, the rates to book directly at the hotel were up to $ 105-​$ 125. I had told the front desk employee that I had seen a rate of $ 90 on their website about an hour prior. She asked if I could pull up that page on my phone, and I did, and she honored that price no questions asked. I thought that was pretty jazzy. Doesn’t happen much anymore. I was half-​expecting her, as most places would do, to have me book it from my phone to get the low rate, but I was wrong.
I then assumed the $ 90 room would be tiny and have no view. Wrong again. The room was actually quite sizable. Our view faced down into the restaurant, which was also great, and also at the 2^nd floor of the surfboards for sale. The room itself was great. What I liked about the room, and I’ve also seen this at the Aloft Hotels, is how they have individual toiletries for free, bottled water for free, and shampoo/​conditioner/​soap in dispensable contraptions in the shower. It’s so nice not having to rub tiny bar soaps on washcloths. Yuck.
Upon check-​in we received two gift card-​type passes for the restaurant that allowed us to go down from 5:30pm-7:00pm and get two free Florida Lager’s, 2-​bbq chicken wings each with a brisket sampler and onion straws. All for free. I figured there was a catch, but there wasn’t. The food was excellent. We also tried the nachos, why not? We also had two tokens for buy one Florida Lager get one ½ off that were given to us at the front desk.
The cool thing about the hotel is that it’s literally inside of the Cocoa Beach Surf Company. There’s also a parking ramp at $ 6/​night (typically free for all day parking for the beach) and a Starbucks inside as well. Can’t beat that.
The staff were friendly the entire time and we had no complaints with our stay. Definitely worth checking out and probably one of the nicer hotels in Cocoa Beach from our experiences.

This hotel is very quiet at night, comfy beds and has a Starbucks in the lobby. It is the only Starwood property in this area so there is really no other choice. Yes, it would be nice to stay ocean front, but for business it was fine and had a good desk and internet connection. I would definitely stay here again!

Stayed a night here the day before our cruise. To me it’s a typical Four Points property and overall it makes for a decent place to stay. Just know it’s not a beach-​front place if that’s what you’re looking for. 2 huge pluses are they have transportation to and from MCO as well as to and from the cruise terminals. We did not use either service, though.
The location is great. It’s across from a Winn-​Dixie and a Publix is a couple of blocks away. Fast food restaurants are nearby. They have their own surf shop, and it’s right next door to the fabulous Ron Jon Surf Shop. They have their own bar n grill called Shark Pit and a Starbucks on site. We didn’t eat at the restaurant the night we checked in. Saw the breakfast buffet in the morning which was way overpriced for what you got in our opinion. We opted for Dunking Donuts (down the street) and Starbucks instead.
The lobby was very clean and sharp-​looking and adjacent to the beautiful large aquarium and surf shop. Customer service was great. Courteous, respectful, and friendly. Room was clean for the most part, but the sitting chair looked a little soiled. Had a fridge which is always a plus. Pillows and beds comfortable. Tub felt a little elevated from the bathroom floor, so the shower height felt short. The shower had liquid shampoo/​conditioner/​shower gel dispensers which seems to be the trend we’re seeing in Starwood properties. Room temp controlled with a digital thermostat, not an old-​skool wall-​mount unit, which was a plus. Did not see or use the pool or the fitness area. Free Wi-​Fi available.
My biggest qualm with the place is the $ 6.00/night you have to pay to park in the garage. It’s a pleasant convenience that there’s an entrance from each deck of the garage to the corresponding floor of the hotel — great for hauling luggage. But it sucks to have to pay for it, even as a registered guest.
Bottom line, would we stay here again? Yes.

Granted, this place is on the main avenue of a tourist area, BUT, it is not on the water and as such I would think the prices of the hotel would not be as much.
The staff at the front desk are on top of their game, but I found in the restaurant area they were lacking as they were slow and not helpful. To top this off, their breakfast bar is of poor quality and you would be better off going to a Dunkin Donuts.
Would I stay here again… No.

Never stayed there but have popped in multiple times. Location is perfect. Parking is great easy either for overnight or for just 15 minutes stop off. Very cool lobby, which includes a large store, an aquarium with sharks, a sports bar and Starbucks.
I’ve never seen the lobby messy and the guests all seem happy. What more can a hotel deliver?