The Home Depot

My husband and I do not live in Fresno but had stopped by this store after we had dropped loved ones off at the airport. The staff was very helpful as we were not familiar with the layout.
As my husband went to pay he asked if they offered a military discount. The cashier mentioned she needed to call the manager. The manager arrived (unfortunately we don’t remember his name) and told the cashier to write down our order but for us it would be free. He thanked my husband for his service. The manager had been in the army. We feel very honored by his gift and whenever we are in the area will always go to this Home Depot.

Horrible. Just horrible. Called in to check if they had a flush valve. The lady on the phone said that they did, and I had explained 3 times so that I wouldn’t waste my time driving across town to come get something that wasn’t there. Anyway, drove across town and got there just to be told that they were out of stock until tomorrow, and that they couldn’t do anything because it’s in their «truck.» All the staff were confused as to why the system said that they had 4 in stock, but there were none presented. The staff were rude, kept cutting me off whenever I was asking a question, and kept talking over me. Every time I asked a question, she gave me that vibe where she wants to just get done with me. Overall, bad experience. They need to hire better employees, or educate their employees. As of right now I’m definitely not going back.

Why is it that every time I need help here, there staff always seems to run and hide. Nobody ever knows what is what over there. They have a lot of products there but to bad nobody can ever help me find anything there.

I always dread going to Home Depot because my husband is too much of a pretty boy to pick up a hammer, so I get lost in there all the time. There were many occasions I felt like a deer caught in the car lights, confused and wandering at HD. Not this time thou, my house needed some blinds and I was in the flooring section at Home Depot. I was unsure with all the selection of blinds Home Depot had on display. I was about to give up and head home when One of the HD sales rep, Danny, came off of his break and help me right away. He was awesome, he answered all my question thoroughly, he was impressively knowledgeable and patient with me. He was not bias to any particular brand and gave me the Pro and Con of each blind I was interested in. It really did felt like i was at a high end home décor store than a big box store with the service and knowledge he provided. I wouldnt even bother rating a home depot store, but Danny is why other stores are losing to HomeDepot, great work HD!!! PS. Very happy with my Levor Blinds.

I purchased a portable ac unit and also purchased the extended warranry this is a big hassle if I knew the product was defective I wouldn’t of given them my business… what a waste of time and energy I don’t go directly to the store for exchanges or assistance I have to call I don’t know about 8 different extentions. no more doing business with home depot… I work to hard for my money to be purchasing products that are not up to par .I put one star even though they are not deserving of any stars at all… remember don’t buy if you are not sure and the extended warranty is a joke I’m just saying);

The Home Depot located in Clovis has an amazing staff at the Pro Desk station. Nicole is one of the few people at the Pro Desk that actually knows what she is doing. I always go out of my way to drive to this HD, just to get my bulk order because of her. She’s super fast in making the order and double checks her work. I have to give this HD 5 star for Nicole’s excellent customers service!

If you need knowledgeable employees that know how to help find what you need… go to lowes or Fresno ag. The workers here don’t know which way is up. It’s the closest to my home but I will be going twice as far to avoid making multiple trips

The Home depot is not too bad here, the staff is pretty nice to acknowledge you. However this home depot is a little messy, especially the back isle, with stuff blocking the aisle, pretty dangerous in my opinion. In addition the only check out lanes open are the self check out ones. Need more service lanes to checkout these huge things. It is very well conditioned and they do carry a huge inventory of home improvement goods.

I have always found Home Depot staff to be helpful. I recently went to get some stepping stones and a young man not only loaded them on to the cart for me but took them out to load them into car for me.

So, I promised I would update if we handled the situation.
My husband called the next day as stated and asked to speak with the manager. A guy named Tony/​Troy something with a «T» was on duty and took his call. My husband began to explain what happened when the guy asked if he could call him back to get to a computer being he was on the floor. My husband said that would be fine.45 minutes later the guy calls back on his personal cell phone and says he had to run out to grab his daughter from kindergarden and would call when he got back in an hour. So we waited. and waited.and waited. No call.
The next day rolls around (Thursday).NOTHING.So Friday my husband and I actually physically go into the store. We ask to speak with the manager Tony/​Troy, but apparently he wasn’t there or not avaliable. So they send some female manager up to speak with us.
#1 She was very unapologetic and very unpersonable. My husband recongized her from the previous weekend (as I had stated, we have dropped at least $ 6,000 – more at this point. we’re in there all the time) because she had discounted a front door for us because THEY had it in the wrong spot under the wrong price. Not our problem.
#2 My husband was explaining what happened and even showing pictures to her. She acted like it wasn’t her problem and offered a quick «sorry.» When my husband told her we lost the plank boxes and we needed them replaced due to THEIR packaging, she goes «well, where are the boxes?» UHM I DON’T KNOW ON THE FREEWAY SOMEWHERE. Acting like we should have risked our life and stayed out in the pitch black trying to collect stuff that they packaged poorly.
#3 She finally offered to replace the boxes. Nothing else. No I’m really sorry let me give you a coupon for the future being we shop there and have spent so much money. No gift card. No nothing.
To top it off, it appears they gave us THE SAME BOXES which we returned that were damaged. The boxes were all ripped up that we brought in because of the weight from the shifting of the pallet. plastic on the packaging of the box was off of several of them, cardboard was ripped, including the product label. We got home and 4 of the boxes just had clear tape holding them together like they gave it all back to us. I’m basically over HD at this point.
New complaint!
And on a side note, we used their «blinds» person to come in for a free consult to get plantation shutters/​window coverings. We made the apt almost 2 weeks ago and she finally calls my husband and leaves a VM like he is hard to get a hold of when she hadn’t even called! She finally comes out on ³⁄₁₆ and says she’ll e-​mail us the quote the next day (³⁄₁₇). Nothing. Finally 4 p.m. on ³⁄₁₈ she sends a quick e-​mail with pricing. just the total price. No invoice. No window measurements with the price of each window. No offical estimate. Like we’re supposed to believe it costs $ 3,500 becaus she said so. with no invoice. So we e-​mail her back asking to get an actual invoice with the actual pricing of all the windows. Including what we had discussed in person. possibly doing the front 5 windows with plantation shutters. We had asked her to give us the pricing for those windows with regular blinds vs. Plantation Shutters so we could see the difference from those windows. She acted like I was speaking another language and didn’t understand what I was asking. So I e-​mail her again spelling it out and still have not heard anything.
It’s really poor customer service and reflects on HD being they contract with them. There was a 20% window treatment special which we have now lost out on because she couldn’t get her act together and they had the special 24 month fee financing which we missed out because she never got back to us.
I’m going to Lowes.

They have a large selection of most thing and at great prices.
But they have no granite counter tops! At least that I could find and that the employee I ask know of.
I’ve had mostly poor service when it comes to employees knowing where things are and their willingness to help find what your looking for. Once in a while a friendly face comes along to help me find what I’m looking for!
I’ll come back for the prices!

No one around to help you most of the time.

This Clovis location is newer and cleaner than the Fresno location. Its the same store, just arranged different!!! The service clerk was nice, but didnt go out of her way to help us. We had to wait for 10 minutes only for her to come tell us that they didnt have what we were looking for. Had to go to the other chain store to find what we were looking for!!!

Terriblel Service! Went looking for a Sump Pump, it took me going trough about 6 employees to get some help. Nobody knows anything at this store. Also bought a bunch of stuff and wanted to return the unused supplies and hardware like knobs, locks, handles, etc. and a pressure washer, about $ 500 worth of stuff I didn’t need but since I didn’t have the receipt, the cashier only allowed me to return $ 40 in store credit. I had gone trough this once before and even though Home Depot is near my house, I would just drive all the way to Lowe’s jus to avoid headaches. One time I bougth a porcelain refinishing kit, never used it, paid close to $ 40 for it, went back weeks later to return it and they told me I had not bought this at this store, unfortunately I didn’t have the receipt but the item was new, never used… TERRIBLE TERRIBLE STORE… GO TO LOWE’S, ORCHARD OR ANY OTHER PLACE.

I hesitated to check out this Home Depot because of the horrible reviews, but I braced myself on a weekday with Orchard Hardware as a back-​up.
At the lumber section, I was doing the math and trying to figure out how many 2×4’s I needed. A nice employee helped pick out the best combo and was nice to cut the pieces to fit into my SUV.
While I was looking at shears and combinations squares, another nice employee offered some tips.
Check out was very streamlined. All in all, customer service was awesome! I will definitely check out their classes, too.

It seems like whenever Im in town, I always get suckered into doing a self general contractor labor project. So of course I get pulled into a hardware store, with HD being the one this year. I can certainly say if you need a set of door locks they have stuff from very cheap to ridiculously pricey. How nice of a lock do you need? If you dont know it doesnt get any easier looking at the variety here

This Shaw Home Depot does not deserve a star. Not one at all. But for the sake of Unilocal the people has to regardless of whether they want to or not.
I’ve physically made my body go into this Shaw Home Depot against its will. Out of the fifth to sixth times, I’d end up thinking, «should’ve went to Lowe’s.»
Their customer service is not friendly or helpful at all. A more polite way to say it is that the staff in this Shaw Home Depot are best at what they do, they SUCK!
I recently called them, due to the fact that I didn’t want to go there, to see if «over the phone» would be a more pleasant experience. Its even worst than being there. At least when you’re physically in this Shaw Home Depot, the employees has no option but to help you because you’re there.
Five attempts over the phone to get a quote pricing on some wood materials to replace my fence. Out of the five attempts, I waited for 10 to 15 minutes per attempt. Did they pick up? Of course they did. Although, once they picked up they would just leave the phone not on hold but on the counter desk. How do I know this is what you readers might ask? Because I could hear the all commotions in the background.
On my sixth attempt I decided to ask the lady in this Shaw Home Depot that I would like to talk to the head manager. Once he got on the phone, I asked him if there were anyone at all working in the lumbar department. His response was YES! I told him the situation of wanting to purchase a large amount of lumbar from his Home Depot but there were no one to help process my quote. He right there and then said that he could do it for me. I told him thank you but NO THANK YOU! I told him I’ll take my business to Lowe’s instead.
Economy is bad. You either step up your service or start losing customers.

If I could give this place a zero I would. Poor customer service, poor attitude from the employees and their dam self checkers are working out as well as our new president.

If I could give them a zero I would.
I just need to buy a garbage disposal.
Been trying to reach somebody in their kitchen department for 15−20mins. I know what I want to buy. I know the make & model #. I know how much it costs. I just want to talk to somebody to see if it’s in stock. I’ve just now called three times. No luck. I keep winding up in telephone transfer no man’s land. Because, the person transferring me is not paying attention. NOBODY IS ANSWERING THE PHONE THERE (yes I’m yelling). Being ignored is way worse than bad service. Apparently I can’t even get bad service. TRY NO SERVICE.
So transfer me to the next closest dept. I’ll ask them. But, no I wind up on hold again.
Guess I’ll just stop by Lowe’s on my way home. Do I dare call them?

I don’t really need to Unilocal!on this one, because everyone that previously reviewed this place has said it all. but my self-​esteem is based on becoming Elite, so here I go.
Service is so bad it’s just tacky. The place is so gigantic that the trip that you thought would take you ten minutes ends up taking an hour.
The only department I’ve had good service was the paint department. too bad they can’t have that department train the rest of the slackers here.
On at least three occasions, I have been overcharged for something, sent to the other side of the store to get my money back. then on my way out on the side of the store I was first at, stopped and asked for my receipt to prove that I paid. BY THE CHECKER who overcharged me!
It’s ridiculous. Take your blood pressure medicine before you come in here. if you don’t have any, ask your doctor for some — you’ll need it.