Dry Creek Medical Group

The wait time is bullshit and the care is not worth the wait. I’ve been here for 90 minutes in the lobby and they have not called back one patient. I’m in the health care field and could not imaging treating patients like this. So finding another doctor

My husband really liked Tony and I wasn’t getting anywhere with my «doctor» so I switched my primary care physician to Tony’s wife (Deborah Morlan). I just saw Tony and he was so cool and so nice and intelligent and actually helped me instead of pushing me off onto somebody else. I have read all the complaints about waiting and I get it but you can call before your appointment to see if they are running late, and good care is worth waiting for. It means they are taking time with each patient so when it’s your turn they won’t just brush you aside to stay on schedule. Just sayin…

This the second time I’ve been here and the second time I’ve been left in the exam room for 2 plus hours. If you visit, you need a book. I’m not commenting on any thing other than the really, really long wait times. And both visits I arrived before they opened at 10 am.
The place is clean and new. My medical needs are minor but the wait is just too long in my opinion. I’ll not return.

This place is the worst. Here I sit in the lobby, still haven’t been seen. My appointment was at 3pm, it is currently 5:15!!! PM!!! That is unacceptable. I arrived at my appointment on time and was told to come back as they were busy. They said they would call me when to return so I didn’t have to wait in the lobby. Sounds great right? Well they called me and told me to head back, so I did. That was AN HOUR AGO. Here i still sit. You could say this is an isolated incident on a busy day but you’d be wrong. This is my third appointment and the third time this has happened. Read the other reviews and stay away from this place!
Oh, I took a phone call and sent a text… it’s now 5:45pm and still no change!

This place has no respect for their patients’ time. Waited 3 hours before being taken back to a room. Then waited 2 hours in the room for the doctor, finally gave up and walked out to find the doctor seeing a patient that had a later appointment time (apparently because she was more vocal about her displeasure with the wait time!)

I really like Dr. Morlan and her husband, they seem to be very good medical professionals, but my two most recent appointments, including the one I’m waiting for now as writing this, I have shown up on time, and still have to wait almost an hour to be seen. I could understand if I was waiting for urgent care, but this is suppose to be my primary, and with scheduled appointments and still waiting for this long. They need to ensure that when scheduling that there is time allotted, and not let their patients sit like this for this long

I guess there are two offices. One is labeled Dry Creek medical group, while the other is labeled Dry Creek Urgent Care. I walked into the urgent care, as you normally would any urgent care, sign in. No one acknowledged me for 40 min. Even after I raised attention to the fact that I’m a new patient and have never been there before, the rude receptionist says, «I’m checking in these other patients who were here before you, go ahead and have a seat (sigh and eye roll).» After finally being called, a different receptionist says, «Ummmm…just to let you know, all these people with appointments are ahead of you and they come first. Since we only have one doctor, it’s going to be like a two hour wait.»
So…your rude staff can’t let me know that before I wait 45 minutes!!! Seriously!
This IS NOT AN URGENT CARE PEOPLE! DON’T GO HERE!

Worst experience ever. Will never come back. If you go be prepared to wait for hours even if you are the only one there, they might even forget about you. I will chose the ER before going here ever again. Also ripped me off with my meds. Dr told me one thing and it was another. I don’t care if it’s a small difference. Don’t lie just so I get it there and not a pharmacy.

I could not believe how rude the office staff was. I forgot to ask my doctor a question during a scheduled appointment, and asked the receptionist if I could go back quickly and ask the question. She proceeded to tell me that I could either tell my (medical) question to her, or I could schedule a new appointment for a different day to ask ONE QUESTION, because according to her there were «no doctors or nurses available at this time.» Ridiculous and unprofessional… I don’t expect to politely and respectfully give my business and get treated as if I am inconveniencing them or out of line.

These guys are crooks. My dad had a broken wrist and they required 3 separate visits, only to tell him to see a specialist. (The third appt was to tell him to go see someone else, lasted less than a minute and he waited almost 2 hours for. Ever heard of a phone?) My wife was charged for an appt that never happened! I’ve waited hours for each of my appointments. On and on…

Ridiculous! This shouldn’t be called an urgent care. I waited 2 hours and was never seen with only 2 patients ahead of me. Poorly run! Total waste of our time. No consideration for the client. So upsetting.

Was having heart pains and drive over to urgent care. Locked up and closed and no sign or message saying why. I went to another urgent care up the street and was diagnosed with Pericarditis. Given medication and was told if still not better in 3 days go back to main doctor. Today I called as it’s not better more more painful at times. I told them about Saturday and them being closed but no message on phone or door and she didn’t care. Then I told her what I was diagnosed with and I was told to go in if was still going on. Then she asked about insurance. I’m a patient and I said same insurance as last time and then she asked what is it. I said blue cross PPO. Then she goes on to ask if covered California or employee. I said through my own company as I said same as last time. She proceeds to say ok she guesses they can see me and I say ok what time. She said mid July and I’m like what are you joking. My chest hurts and my heart is swollen and your telling me mid July. Terrible terrible customer service and totally would stay away. They’re only interested in billing as much as they can and care nothing about your health.
STAY AWAY!!!

I would give ZERO stars if I could! I had an appt to get a physical and pap, being somewhat a new patient it’s never a comfortable or fun experience. This doctor walks in and rather than introducing herself, she says, «lay back, I’m bossy sooo… Lay back.» Um excuse me? She was beyond rude and I was beside myself.
After she performed the pap she uttered some other rude comments and tells me she’ll be back in a few minutes to finish my physical. 5, 10, 20, 30 minutes go by and she still hasn’t come back. I’m PISSED. I give it another 5 and walk out, the lights are dimmed, the receptionist and patients are gone and the doors are locked. I saw the assistant and told her the doctor never came back. She went and got the PA and rudely apologized. It was very clear she didn’t care AT ALL. I told her it was completely unprofessional and never again will I come back. I reported her to HR who seemed to defend her and saying, «she must have been busy». Really? No. That practice is a JOKE, take some accountability for your actions… Or lack thereof. Idiots.

I usually don’t leave reviews on places, but in this case I feel the need to.
I took my two kids to Dry Creek Urgent Care right when they opened at 10:00am, so we were the first there. Keep in mind, no one shows up the entire time we were in there.
My kids are 3 and 4 and granted they’ve had better days. With being sick and cooped up in the house… they weren’t particularly on their best behavior, a lot of pacing around and pulling on the blind cord.
With that said, as I filled out my paperwork I kept telling my children to calm down, sit down and don’t play with the blind. Basically over and over every few seconds. I even made my son sit on my lap once I completed the forms.
Why am I going on and on?
Well the point to my story is… the receptionist was VERY nasty and rude. She yelled at my kids twice in the waiting room, demanding they sit down right now even after she saw I was taking care of it. She was very nasty to them. I don’t agree with someone reprimanding another parents child, unless they are turning a blind eye to it. PLUS the fact that she is in health care. She needs to be patient, understanding and kind… even if someone is getting on her last nerve.
As my son was waiting for his sister to get her blood pressure taken he was TOUCHING the pump to another blood pressure cuff that was sitting on the table… and she yelled at him again even after i said «please don’t touch anything.»
She then brought us into the room and laid my 3 year old daughter down to get her height. like she was an infant, you don’t have to do that anymore at that age, they can stand and get it… but beside that, with my daughter having a nasty cold and ear infection, she did not want to be touched or sit still, so this women has the nerve to threaten her! She says «do you like shots? Well if you don’t sit still you’re going to get a shot»
Honestly, shame on me for not bringing this incident to the doctors attention or leaving. The doctor office is where you are supposed to feel better not feel worse then you already do.
However, our doctor was a nice person, I believe her name was Dr. Morlan. She didn’t really introduce herself.
This place would of received a higher rating from me if it wasn’t for that receptionist. I didn’t catch her name, but she had short black hair.

All walk in clinics are busy but Dr Tony was awesome

Our regular Dr couldn’t get us in so we came to this urgent care! We have been waiting for 4 hrs there was only 3 people in the waiting room when we got here! We heard the gal at the desk tell one of the patients that they only have one Dr and he is going back and forth from the regular office next door and urgent care! If your going to have an urgent care for gods sake staff it with Dr’s that stay in the urgent care office! Needless to say we will never come back to this office! Urgent care or their regular office!

Absolutely a life saver this place– I brought my daughter when she was sick, we were in and out within 20 minutes. I had to come myself today I’ve been sick since Wednesday and I got there around 4;45 totally expecting everyone to give me dirty looks for coming in so close to closing but instead everyone was very nice and patient I didn’t feel rushed. The Dr was very nice. I was given a breathing treatment two shots and also got my medicine here (they dispense medicine at the office) I was grateful for that because it would of been another hour to pick up at a pharmacy. I was out of there by 5:30! Talk about quick and friendly place– this will be my families go to urgent care from now on!

I’ve been going to the regular physicians office for over a year now and I’ve never had any complaints. BUT… I had to go to the urgent care today and I waited for almost 3 hours even to be seen by the physician. And when I finally saw the physician, he asked me 3 questions and sent me on my way. IF I WANTED TO WAIT UNTIL AN APPOINTMENT OPENED UP I WOULD NOT HAVE GONE TO URGENT CARE. They need more people working here because there are patients who are in a lot of pain and aren’t getting treatment. I just watched another patient walk out without getting care. This is ridiculous. And I don’t ever plan on going back to that medical group. DO NOT WASTE YOUR TIME WITH THIS URGENT CARE.

In and out QUICK! Been here 3 times in the last 6 months with my children. Once for an after hours inner ear infection, and twice for bronchitis (different kids). Each time we are in and out in less than 20 mins total! Very clean and bright inside. Always open to walking in at the last minute. (Been turned away from other urgent care clinics even though we arrived prior to closing time)
Thank you for being caring and courteous!

I have Tony Reid as my primary. I left my Dr. office due to the limited time I was given during each visit. Dry Creek does not run the client’s through like cattle at this office. Time is spent with each client as needed. You may wait longer, but you will also have more time with the staff when you are seen. I like that. I also use there Urgent care. Great place. Both Urgent and Primary are very clean and tidy. The staff is very nice and do not rush you on the phone when you have to call. I now have my entire family at Dry Creek. One of the best moves I made in my life.
Keep up the good work Dry Creek!
M.Gibson and family
Clovis, Ca