Clovis Bicycle Company + A Different Bent

We were visiting my mother in law in Clovis during the week of Christmas. She had left the kids extra bikes out in the yard for several months and the tires were flat. We took them by the shop and spoke to Kirk. He was extremely busy but managed to get the bikes all fixed up and ready to ride in a couple of hours so the kids could enjoy them over the holiday week. He oiled the chains and did some other stuff he did not charge us for. The price was very reasonable too.

Excellent service. We purchased two adult trikes which Kirk delivered free of charge; a day later found that the trikes were unsuitable for us in our physical condition. Kirk picked them up at our home, again free service and issued a credit. Shopping local is the way to go. Thanks for your service and understanding.

Went in the other day to simply buy an adapter for a presta valve; women at the front desk charged me $ 4.75 cents !! Another bicycle shop in town only sells them for 0.89 cents. She definitely cheated me on such a low price item. Fortunately, I didn’t decide to buy an actual bike or anything expensive here. Not going back to this shop for that kind of dishonest service.

Fantastic customer service!
My fourteen-​year old son got a flat on his way to summer school. He walked the rest of the way to school and then all the way from Herndon to the shop to get a replacement tube. Seeing him hot and having a bad day, the shop replaced his tube and didn’t charge him for labor.
The thing that really got to me is that my son dyed his hair blue for fun over the summer. As we did things around town with a blue-​haired boy, he’d get odd looks and was sometimes treated like a «punk.» He’s a kind and respectful young man but I understand the perception, especially when he was on his own, without adult «supervision.» This establishment DIDN’T treat him as a potential troublemaker. They treated him with respect and like the young upstanding man he is.
It’s courtesy and service like this that makes repeat customers! Thank you for making his day!

Never have I dealt with this amount of un-​professionalism. Tried to order a part for a Scott bicycle from them and their lack of urgency or care was downright rude. To the point of him telling me to just go get it from another Scott dealer.
After making a call to Scott, I highly doubt that they will be carrying their brand anymore. I have been riding a bike all my life, and I honestly have no idea how these jerkoff’s are even in business treating customers like this.

Only been in there three times, but each time I left, it was a disappointment. I really hate to give a mediocre-​to-​bad review of a local shop, but this last time cemented my never going back. I went in for a basic brake cable. Nothing special — just wanted a generic brake cable with a side-​barrel end for Mtn. Bike/​BMX levers. I couldn’t find one on the shelf so I told them what I wanted and was told they cut housing by the foot. Great… I’ll take 3 ½ feet. When I was told how much it would be, my jaw dropped. FIVE BUCKS A FOOT. What is that housing made of?!!
Mind you, this didn’t include the actual cable. To get set up with a brake cable, it would have cost me more than TWENTY BUCKS!!! To those of you who don’t know, brake cables (including housing) typically go for about $ 3.99 to $ 6.99 anywhere else, and that’s for a four foot length. I know that a shop has the right to charge what they want to, but this would be on par with Pep Boys charging $ 100 for replacement windshield wipers. Not gonna happen…
As for service, I can’t honestly say how they are because I’ve never dealt with them on that end (though I’ve heard they tend to be elitists). I sincerely hope they can take this review for face value and adjust their pricing, because what they are doing currently is straight-​up gouging, and nobody in this town will put up with it… not even someone making seven figures.

I stopped in Clovis Bicycle Shop to pick up a replacement tube for my hybrid bike. I just happened to be in the area and went into the store thinking that one of the employees would be able to tell me the size of the tube I would need if I gave them the model of my bike.
When I went in both of the employees told me that «I would have to go back to my house to get the tube size because there was no way for them check what kind of tube I needed.» This was despite the fact that one of the employees was sitting right in front of a computer and I assume they could have easily just looked it up which is what I did on my cell phone.
I did end up getting the tube anyways despite the fact that it wasn’t a very good first impression and I did not get the sense that the people working there cared about retaining my business. On a more positive note, the replacement tube was about the same price as the one I found on Amazon so there’s that. I will probably just stick with Stevens from now on as the level of service there is much higher in my opinion.

This review is based on actually purchasing a bicycle from the shop and taking it in for maintenance over the past year of commuting with it.
Came into the shop at the old location and waited around while other customers were being taken care of (played with crank the dog and touched really nice bikes). I told them I needed a bicycle and we were instantly on the hunt to find the perfect bicycle for me. They helped educate me so I could make an informed decision on what bicycle to get. After joyful test rides in the parking lot we finally found the future noble steed. I picked the color I wanted from the catalog and next week it was built waiting for me at the shop. They hooked me up with a proper bike fit (must do!) And I was off with the perfect bicycle for me within the budget I originally intended. All with great friendly service.
The bicycle came with free maintenance, just pay for the parts. Have only really needed punctured tubes changed and a broken spoke fixed/​wheel trued. Everything else has just been upgrades like a rear rack and cooler pedals. All work was done timely and never with any problems, Mr. Baily really takes the initiative to do great work and get us back out and riding as soon as possible.
They really support the Fresno/​Clovis cycling community and I often find myself stopping by to ponder my next upgrade/​get helpful tips and information. The new shop is so specious and wonderful, it really does the great work they do justice. Hands down, the go to place when purchasing a bicycle is Clovis Bicycle Company!