Walmart Tire Lube Express

This morning I pulled up third in line for the oil change service at 7:12 am, the sign posted with the store hours says they open at 7am. A gentleman went to try the door but it was locked. More cars pulled up and waited in line. The doorways not opened until 7:41am and we all went in. One woman complained about the late opening but the employee said nothing. I reasoned that maybe they were short staffed. I waited in line and was told that they were out of the oil for my car but if I purchased the oil at Auto Zone and brought it back they could change my oil. I did; I was back at 8:05 am and checked in. A different employee told me the wait would be two hours and they would call me. At 10:22 am I went to check on my car but yet another different employee said it wasn’t ready yet. So I waited some more. At 11 am, I looked to see what progress my car had made in the line and saw from the window that it hasn’t even been moved from where I originally parked it. I went to the employee at the desk, different from the others, and he checked on the status. He then told me my service was cancelled and proceeded to hand me my keys. When I asked why I was t contacted since I’d been waiting all morning he said he was sorry but didn’t know what to say. He told me they couldn’t complete my service because they didn’t have «the tool to remove the oil canister». I asked how long would they have let me wait before contacting me he said nothing. I wrote down the name and number of the manager posted for customer service as he rang up my items. When I left the store, I immediately called the number for Michelle Ezzell the manager posted inside. She didn’t answer and her voicemail inbox had not been set up which I find completely unprofessional since thw number is posted to be contacted. I then call the corporate customer service line and the recording says due to the call volume they are unavailable also. This is maddening! Not only was this a complete waste of my morning, but no one is available for me to even voice my experience. Why even have the option to submit a customer experience if the manager posted can’t be reached nor the customer service hotline?

CONFUSION. That’s the first word I can think of to describe my visit to walmart in clinton. I’ve been here about 3 times because this is the only place where i can get a last minute oil change. I brought my car in for a standard oil change and I was told by front desk that it would take about an hour. So I left out and came back in exactly an hour to check on my car. So I walked up to the front desk and asked the guy if my car was ready. He looks in a stack of papers and he tells me that my paper work wasnt there. I said okay well do you know how much longer it will take for my car to be ready. So he walks over to where the actual garage where they are working on cars and he proceeds to tell me that he doesnt see my car. At that point, I’m thinking… ok so where is my car? So he goes back to his stack of papers to look for my paper work. So I asked him again… Is my car done? He says, i dont know let me check. He walks back over to the garage and he yells out to one of the guys working on the cars if my car was ready. The guy working on the cars looks into the system and he says «I dont know it’s not in the system». Wait. What? Okay so I’m beyond irritated at this point. So the front desk guy walks BACK to the desk and looks into his stack of paper for 3^rd time. So I sit back and wait for him to get his stuff together because clearly he doesnt know what he’s doing. I’m standing outside the door for about 15mins and another guy working in the garage says to me… Did he give you your keys yet? I was like… he’s been looking for my car for the past 15mins. So the guy comes inside and helps the front desk guy to look for my paper work. They FINALLY find it and it says that my oil change was CANCELLED because they didnt have my type of filter. ok. WHAT! I waited an hour and 15mins for my car thats been sitting there in the parking lot for an hour. They were suppose to call me to let me know that my car wasnt worked on. Oh and I forgot to mention that the front desk guy was dropping the F bomb and the N word because he got frustrated with a particular customer.
I will NEVER EVER EVER come to clinton AGAIN to get an oil change. CONFUSION, GHETTO, and UNPROFESSIONAL.

Stop checking out people with dozens of non-​auto related items while people trying to pay for oil changes and tires wait for half an hour. Takes longer to pay than to do the service.
People were paying for all their groceries in the back of the store. I would have given five stars if it didn’t take so long to pay.
The service (other than paying) was fantastic. The guys are very knowledeable and work to get you the best deal. I only go to Walmart for tires and batteries because I know I can get them rotated and balanced or replaced under warranty even in the middle of nowhere in the US. No matter where I move the warranty transfers.
Price was one of the best around for four Goodyear, and the guys were straightforward about whether all the tires needed to be replaced even though I always replace all four when possible.
Safety…of note, there was a girl working in the garage that drove a car out of the oil change lane at a very high rate of speed. That’s definitely not something I’ve ever seen at a garage due to safety concerns and the possibility of hitting the inside of a customer’s wheels against the rack. Also, if you turn too soon at that speed you will go over the rack and into the oil change bay below. I’m glad that wasn’t my car, or I would have had a talk with the manager.

Went in to get my tires put on BC its super cheap., and so I went on a weekday when its not busy. Took about an hour and everything was perfect. What I like about this place is that they don’t rip you off the price and don’t try to sell you BS crap like other similar places (especially those lying dealerships) and their tire prices are great.

Horrible customer service. Went for oil change and tire rotation. The clerk refused to rotate my tires because they would be closing soon; mind u this was three and a half hrs prior to closing.

THE WORST!!! Run far far away from this auto care center!
These folks know nothing about auto or care!
I took not 1 but 2 vehicles here for an oil change and the staff damaged them both!
My truck started smoking after I took it here for an oil change. The guy got oil all over my leather seat and the carpet. When I told him to clean up his mess, he said I’d have to pay to get the carpet clean and that’s not his job! I told him it wasn’t his job to dirty my carpet or my seats… get the manager!
My car started leaking oil after I took it here for an oil change. The guy that did the oil change said it wasn’t his fault and to talk to the manager if I wasn’t happy with the service. I spoke with the manager and he said his apologies and explain to me that he was only the «acting» manager and that it was so hard to get the guys to take pride in their work and that he will personally see that my vehicles are fixed. That’s all well and fine but why do I have to take an additional 2 hours out of my day to have something done correctly. This WalMart never does things correctly the first time! save your time and take your vehicles to a Professional Auto care center where the people take pride in the work and they are actually certified to manage your vehicle. When you find one, link it to review lol